Fast Broadband Deals | Zen Internet (2024)

Our Fast Broadband packages offer a variety of benefits, perfect for those who need to complete simple tasks like browsing, social media and emailing. With an average download speed of 10Mbps, you can stream video and audio too.

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All our packages offer....

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Phone line rental

When you need it, combine broadband with line rental in one great value package

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UK support

No scripts, just friendly experts here for you

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Wireless router

Speedy WiFi access around the home with our fully featured dual band router

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Unlimited downloads

Use your broadband as much as you want to stream, browse and download with no limits

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Zen's Price Promise

With the Zen Contract Price Promise, the price you pay will stay the same for your whole contract

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Static IP Address

Access your computer and files from anywhere in the world

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Phone | Zen Internet Phone line rental

When you need it, combine broadband with line rental in one great package.

expertise UK Support

No scripts, just friendly experts here for you.

Router 1 | Zen Internet Wireless Router

Speedy access around the house with our fully featured dual band router.

Cloud Download| Zen Internet Unlimited downloads

Use your broadband as much as you want to stream, browse and download with no limits.

certificate double ribbon Zen Contract Price Promise

The Zen Contract Price Promise is our guarantee that the price you pay for your broadband bundle will remain fixed for the life of your contract. That means no annual price rises, and no nasty surprises in your bill

Globe | Zen Internet Static IP address

Access your computer and files from anywhere in the world.

Understanding our broadband technologies...

What is the difference between the various types of broadband connection you can get?

Our broadband technologies...

Full fibre broadband

Also called FTTP (Fibre to the Premises), or just ‘fibre’, full fibre broadband provides a direct fibre connection to your home or office, ensuring the highest quality and reliability.

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Part-fibre broadband

Part-fibre broadband, also known as SOGEA (Single Order Generic Ethernet Access) or FTTC (Fibre to the Cabinet), uses fibre optic cables to the street cabinet and then copper cables from the cabinet to your home or office. It is generally available in locations where full fibre is not yet currently available. The speed and reliability of this type of connection isn’t quite as good as full fibre, but it still provides good performance for most households and businesses.

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Copper broadband

Copper broadband, or ADSL, relies on traditional copper phone lines carrying a signal from the exchange to your home or office. Copper broadband connections are slower and less reliable than part-fibre and full fibre connections, and as the PSTN (Public Switched Telephone Network) switch off approaches, they are also becoming increasingly rare.

Find your broadband...

Person on support call Have any questions? Don’t worry, our friendly and helpful customer service team is on hand to help! You can get in touch with us via email, phone or live chat. Simply visit our contact us page for all the information. Please don't hesitate to give us a call on 01706 902 573

FAQs

Broadband FAQs

How easy is it to switch to Zen?

Switching to Zen is as easy as one, two, three! Simply check your existing contract, pick your package and switch. You no longer need a MAC code to change your internet provider, just place your order with us and we’ll take care of the rest.

For full details, visit our home broadbandhow to switch page.

Can I order broadband without line rental?

Yes you can. We appreciate that not all phone and broadband contracts run in sync, and that’s why we’ve made all our broadband products available with and without line rental. So if your broadband contract is up but your phone contract isn’t, you can still make the switch to Zen and simply add line rental at a later date if you wish.

What does ‘truly unlimited’ actually mean?

It means exactly what it says. When you take your broadband with Zen, you can download and upload as much as you want and we’ll never slow you down. Unlike other providers, we don’t have a fair usage policy or enforce traffic management, and that means you’re free to enjoy the internet as it was intended.

What is 'average speed'?

Average speeds are supplied by thinkbroadband.com, an independent organisation that operates home speed tests on user connections.

In order to provide the best indication of a typical customer’s ‘real-world’ experience, the average speed is calculated from tests run throughout the full 24-hour period of each day. Additionally, tests are carried out on equipment including PCs, tablets, phones and games consoles over both wireless and wired connections.

The speeds quoted are based on the average UK download speeds from the period 1 Jan 2018 – 31 March 2018. For more information, or to compare Zen’s speeds to those of other providers, please visit https://www.thinkbroadband.com/news/7967-uk-broadband-speed-test-results-for-february-2018.

How do I know which broadband package is right for me?

All our packages come with unlimited usage as standard, so there’s no need to worry about how much downloading or browsing you’ll be doing. The only choice to make is how fast you want your connection to be.

If you’re happy just browsing the web and sending emails, then you might be okay with one of our Fast Broadband packages. If you enjoy streaming video or have a large family though, a Superfast Fibre Broadband package might be more suitable.

What is a static IP address and why do I need one?

An IP address is the number used to identify the location of your computer on the internet, which enables it to communicate with other computers and websites.

A static IP address from Zen means that this number assigned to your computer never changes. It is a fixed, permanent address, a little like the number of your house for example. You will need a static IP address if you want to:

  • Run your own FTP server.
  • Host your own website.
  • Host online gaming sessions.
  • Connect to your computer from anywhere in the world via remote access.
  • Ensure other computers can locate your computer anywhere across the internet.
How do I buy online?

We have made it as easy as possible to buy your broadband and phone service online. Simply select the broadband deal you want, based on speed, select your preferred phone package and enter your contact and payment details. Then sit back and our Zen team will get to work. Keeping you updated at every step along the way.

At each point in the order process look out for the ‘i’s’ – we know that there is lot of jargon to get through, so the ‘i’s’ will explain everything in plain English.

Once the order has been placed:

  • We will automatically receive information on your current provider for both broadband and phone, and our Zen engineers will contact them and make the switchover for you. If you are a cable customer, the process is slightly different, but we will take you through it.
  • You will receive a series of ‘welcome’ emails that contain all the information you need to get up and running, and importantly keep you updated on the status of your order.
  • You will also receive a welcome pack through the post, which will give you additional information about your service from Zen.

You don’t need to call us, everything will be in hand. If we need to get in touch then we have your details. In the meantime wait to receive the updates on your order via our emails that we will send to you once you have made the online order.

What is a Fritzbox?

The dual band FRITZ!Box 7530 uses two wireless networks at the same time, making it a perfect wireless hotspot for all computers, smartphones and tablets.

With two different frequencies available, your business can benefit from higher wireless speed and even greater range. The FRITZ!Box 7530 also has an integrated DECT telephone system, as well as gigabit Ethernet, a USB port, media server and easy-to-use VPN functionality.

Discover more about Zen's comprehensive FRITZ!Box 7530

Auto Compensation FAQs

Auto Compensation FAQs

What is auto compensation?

The Ofcom voluntary auto compensation scheme went live on April 1 2019, and we’ve signed up to it. If you’re a residential or small business landline or broadband customer, you’ll be eligible to receive automatic compensation when our service to you falls short of expected standards.

Please note, Digital Voice taken when over your broadband connection is not a fixed line telephony service, and is not eligible for delay payments under this scheme

Do I need to do anything?

You don’t need to do anything to qualify for auto compensation.

We think it’s a faster, fairer and more efficient way to compensate customers when something goes wrong, and because it’s automatic you don’t need to make a claim or sign up to anything.

When will I receive compensation, and how much will I get?

You'll be entitled to automatic compensation if any of the following happen:


1) Delayed provision
If you’re promised that a new service will go live on a particular date and it doesn’t, you’ll receive £6.10 per day (including the missed start date) until the service starts. You won’t receive compensation for the day the service starts.

So, for example, if your new service is due to go live on a Tuesday but is delayed until Friday, you’d get £18.30.

If provision is delayed because you miss your appointment, the compensation calculation will be paused, and will only resume if activation is not completed at the next engineer visit.

You won't receive compensation if you don't accept the earliest reappointment date (where applicable).

2) Delayed repair
If your service stops working (total loss of service) and isn’t fixed within two working days of reporting the fault, you’ll automatically receive £9.76 per day for each day until the fault is repaired. You won’t receive compensation for the day the fault is fixed.

So, for example, if you report a fault on a Monday, we’ll have until 23.59 on Wednesday to get it fixed. If we don’t, you’ll receive compensation for every full day after that until the fault is fixed. If you report the fault on a Friday, we’ll have until 23.59 on Tuesday.

You won't receive compensation if:

  • You haven't reported the fault to us
  • The fault is within your own property (like WiFi issues or internal wiring, for example)
  • You don't accept the earliest reappointment date (where applicable)

What is a 'total loss of service'?

  • For broadband - a service fault outside your property that prevents you from accessing the internet
  • For phone - a service fault outside your property that prevents you from making or receiving calls
  • If you experience a total loss of service on your phone line and broadband service at the same time, the maximum credit you receive will be fixed at £9.76 per day.

3) Missed appointments

If an engineer doesn’t turn up for a scheduled appointment, or the appointment is cancelled with less than 24 hours’ notice, you’ll receive £30.49 compensation.

You won't receive compensation if you receive more than 24-hours' notice of a change or cancellation of appointment, or if you miss the appointment.

How will I receive my compensation?

If you’re eligible to receive compensation (based on any of the above scenarios), it will be automatically credited to your next bill after the missed appointment, activation date or fix.

Can I query my compensation?

We will always credit your compensation to you as quickly as possible. However, we understand that you may wish to query the amount you have (or haven’t) received.

  • In the event of a delayed repair or provision, please wait 15 full days from the date of repair or activation
  • To query a missed appointment, please wait 7 full days

After this time, please contact usand we will do our best to help you.

How much compensation can I receive?

For delayed repair or provision, compensation is calculated to the date the fault or provision is completed. For missed appointments, you will receive £30.49 in each instance.

Additionally, for delayed repairs, if we are unable to fix your service after 30 days you will be entitled to leave Zen with no termination charges.

What happens if I cancel?

In the event that you cancel your order or service prior to completion or repair, you may still be eligible to receive compensation.

  • For delayed orders, you will be compensated up to the cancellation date.
  • When a faulty service is ceased, you will be compensated up to the service cease date or repair date (whichever comes first).

What our
home customers say

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The Guys at Zen are brilliant, from the point of sale all the way to the commissioning of the service and the after sales side of things is second to none.

Richard Peace

I have just had outstanding service from a gentleman named Steve. He was patient and very understanding of the issues I have had. Why on earth are more companies not like ZEN?

Fiona Bernard

If you want the best there is in customer service for an internet provider, look no further than Zen. I've experienced the other competitors and Zen are both pro-active and a pleasure to deal with.

Dave Brown

Great service, options perfectly explained with no hard sell. Oh, and I wasn't in a call queue which is just how things should be!

Anthony Swaine

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Choose the right broadband speed

When you're choosing your next broadband connection, broadband speed will probably be near the top of your list. A standard broadband landline connection might give you your advertised broadband speed, but what if you need more?

A standard fast broadband connection from Zen will give you the basics, but as the copper broadband network is switched off, it will need to be replaced with something else. Something that gives a much faster average speed than standard broadband, a broadband package built to be used, that leaves your current broadband speed in the dust.

With faster speeds than standard broadband, superfast broadband and ultrafast broadband transmit data in a different way, and are the future of home internet in the UK.

And for the best in broadband, with average speeds surpassing anything that a standard broadband package can provide, a full fibre connection doesn't just stop at the local street cabinet. It provides fibre optic cables all the way to your home for faster speed - that's full fibre across the entire network - giving you the best home broadband experience you've ever had!

If you're on the lookout for a great fibre broadband deal, our full fibre broadband packages provide a range of download and upload speeds that will suit even the busiest users.Simply put, full fibre connections will help you get the most out of your broadband.

So, next time you're asking "What's the best broadband in my area?" just use the postcode checker at the top of this page and find the best fibre broadband deals for you

Fast Broadband  Deals | Zen Internet (2024)
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