Why is sustainability important to Ripple?
Ripple was founded to make the world a better place. Improving sustainability in the industry is central to Ripple’s design and company ethos. One pound of yellow split peas produces less than 1/3 of a pound of CO2e. For comparison, a gallon of dairy milk produces 17.6 lbs of CO2e. And it takes 1000 gallons of water to make just 1 gallon of dairy milk and nearly 6x more water to get the same amount of protein from almond milk than it does from our flagship product Ripple Milk. Ripple products are by far the best option for consumers who want to make healthier, eco-friendly choices.
Is Ripple product packaging recyclable?
Absolutely. Ripple Milk and Half and Half bottles are made from PET plastic, and since PET is one of the most recycled plastics in America, they can be recycled. Ripple On-The-Go Milk cartons, 32oz Shelf-Stable Milk packages, and Protein Shake cartons are recyclable in the significant majority of households in the U.S. Ripple Protein Shake bottles are made from HDPE #2 plastic, which is also widely recyclable across the country. Our Ripple product caps are #5 plastic, polypropylene, for recycling purposes. Check with your local recycling center to find out the guidelines for your area.
Why do you use plastic bottles for your refrigerated milks? Why not cartons?
We realize we have a huge plastic problem on land and in the oceans, and we believe that any practical step towards increased sustainable living is worth the effort. We use tetra cartons for our shelf-stable products, but we're committed to 100% recyclable PET plastic for our flagship milks for optimal sustainability because plastic actually has a much more positive end-of-life story than paperboard.
Paperboard cartons, which contain a layer of virgin plastic (about 20%—25% of "cardboard" packaging is plastic), often end up in landfills because relatively few recycling facilities are equipped to separate the two materials. This is just the disappointing truth. Conversely, PET is recycled at higher rates than any other plastic, and 94% of households in the US have access to PET recycling.
After a disruption in supply due to the pandemic, we are excited to once again be able to use PCR PET for Ripple milk bottles. This is consistent with Ripple's circular approach—we want our packaging to "have a past and a future," i.e., be made from recyclable materials that will get recycled again. Using existing, recycled, recyclable plastic wherever possible supports the movement towards decreased plastic manufacture and increased demand for plastic recycling plants worldwide.
But does the plastic actually get recycled?
While recycling rates in the US for plastic are still growing, there are a few important points beyond just the overall recycling rate in the US that are important to consider in designing a package for our milk. PET is recycled at higher rates than any other plastic in the US, and it would be even higher, except most people don't recycle; they just throw everything in the trash. However, many Ripple consumers do recycle, and in the US, 94% of households have access to PET recycling. Furthermore (and importantly), because our bottles are clear PET - the most versatile option - if you put them in the recycling bin, there is a very high chance the material will get turned into more PCR PET, in contrast with paperboard cartons, which almost always end up in landfills.
FAQs
How do you write FAQ answers? ›
Short, straightforward answers are the most effective way of relaying information to customers so try to keep it brief. Try not to write more than a paragraph or two for each question. Consider the customer journey. Think about what the customer is asking about and why then tailor your answer to respond to it.
What makes a good FAQ section? ›Accuracy: The FAQ page should be a single source of truth, offering customers answers to general questions. Affordability: When customers can get answers themselves, they don't have to rely on customer service agents. This ultimately lowers payroll costs.
How do you respond to FAQs? ›- Keep the structure logical, clear, and simple.
- Make sure the answers are straightforward and concise.
- For detailed explanations, provide a link to a guide or article.
- Regularly update questions and answers with new information.
- Organize questions into categories.
- Provide a search bar.
Some FAQ pages will contain just a handful of questions because that's all that was needed. Others may have dozens of questions. It entirely depends on the brand and product. Typical areas of interest for FAQ pages are shipping and return policies, product materials, sustainability, payment methods, etc.
How long should FAQ answers be? ›How long should my FAQ answers be? As short as possible while still answering the question. If you find your response drags on, you can always split one set into multiple sections. Alternatively, you can end your short answer with a link to another page with full-length legalese.
What is the meaning of FAQs and answers? ›abbreviation for frequently asked question: a question in a list of questions and answers intended to help people understand a particular subject: If you have any problems, consult the FAQs on our website.
How do you answer Q&A effectively? ›- Prepare for tough questions. ...
- Pause before responding. ...
- Monitor your body language. ...
- Reword the question. ...
- Take more time if you need to. ...
- Acknowledge the other person's emotions. ...
- Answer a portion of the question.
Avoid sending short or one-word replies.
If you're responding to a message from another person, get them engaged within the conversation and give them a true response that is at least a sentence or 2 long. Sometimes, it's perfectly acceptable to respond with “o*k” if it makes sense in the context.
Read the question carefully
Your answer can say “don't do that,” but it should also say “try this instead.” Any answer that fully addresses at least part of the question is helpful and can get the asker going in the right direction. State any limitations, assumptions or simplifications in your answer.
It stands for frequently-asked questions, and it's a page on a website that gives quick answers to customer questions. The idea is to keep the answers short and direct so that people find info quickly. We write it as “an FAQ”…
How to make FAQ interesting? ›
- Use service data to identify your most common questions. ...
- Include real frequently asked questions. ...
- Keep it simple & organized. ...
- Make it searchable. ...
- Include space for live support options. ...
- Design your FAQ page. ...
- Publish the FAQ page on your site.
Benefits of a FAQ Page
Customers can easily find answers to their questions about your product or business all on their own. However, FAQ pages don't need to be entirely made up of customer service questions.
Be polite • Repeat the question to ensure everyone has heard it • Answer clearly and concisely, using plain language • Thank the questioner • If you do not know the answer, admit it. Do not bluff. Promise to follow it up – and do so!
Do you write FAQ or FAQs? ›FAQ can be pronounced as an initialism, "F-A-Q", or as an acronym, "FAQ". Web designers often label a single list of questions as a "FAQ", such as on Google Search, while using "FAQs" to denote multiple lists of questions such as on United States Treasury sites.