How do I register my personal client account on My VAN HAM?
Register using the gray „REGISTER“ button to create your personal client account on My VAN HAM.
Enter your personal information in the registration form. We need a copy of your valid identity card (front and back) with your current physical address stated on it. If your billing address differs from your physical address or if you only have a valid passport without a valid address, we would also have to ask you to provide proof of your billing address (e.g. in the form of an electricity or telephone bill). If you wish to bid on behalf of a company, please also provide us with a current and valid proof of organisation (e.g. your extract from the commercial register). Select your desired credit limit (that is your bid limit) that applies to all of your bids within an auction. If you wish a higher credit limitthan 50,000 euros, we ask you to send 2 – 3 references in the form of paid auction invoices or a credit rating of your bank. Read and accept our GTC and privacy policy and submit the form using the button „Register now“.
After your registration you will receive a confirmation email and a code via mobile phone. Follow the link provided in the email and enter the code to activate your client account. Please also check your spam folder. If you have not received an email your client account cannot be activated neither. In this case please contact us via: [email protected]
Please note that once you have registered your client account on My VAN HAM, you will need to enrol to bid for every individual auction up to 24 hours prior to the start of the relevant auction.
After you successfully activated the confirmation link you can log in to My VAN HAM with your access data.
Forgot your password E-Mail
I have forgotten my password, how can I get a new one?
If you have forgotten your passwordyou will receive a new oneby clicking on the button„Forgot your password?“ while the process of logging in to My VAN HAM. Please consider upper and lower case letters.
If you continue to have problemssend a short message to: [email protected]
