Our top priority is ensuring our consumers understand the details of the voluntary recall announced on May 20, 2022 and that they are supported.
Below are details to help with review of your product and, if you find your product is impacted, appropriate actions to take.
Please know, we’re committed to reimbursing consumers fairly based on the information provided to us. So we may best help, please visit https://www.jif.com/contact-us .
RECALL PROCESS UPDATES
Has there been an update to the recall announced on 5/20?
No. The FDA has issued a report sharing details of its investigation in partnership with our teams. We are confident in the food safety processes we have in place that have helped us to quickly take action as well as the enhanced measures we have put in place, including additional testing and sanitation.
With confidence in our food safety processes and the additional measures we have put in place, we are working as efficiently as possible to return our products tostoreshelves.We have resumed accepting orders from our retail customers for peanut butter and products should be back on shelves a few weeks after orders are placed.We suggest referring to your preferred retailer for thebest availability informationlocally.
What was the cause of the recall/how have you addressed any issues?
As part of our standard control process, we identified that an equipment issue may have allowed water to enter and remain in our production environment. These conditions could have provided a potential source for bacteria to be introduced into our system.In response, we have:
- Repaired the equipment
- Conducted extensive cleaning and sanitation throughout our facility;
- Destroyed product;
- Refined our cleaning process;
- Strengthened our already rigorous finished product testing standards; and
- Collected and tested hundreds of swabs throughout our facility, all of which were negative for Salmonella
The FDA also collected environmental swabs as part of its investigation of the recall and communicated that these swabs were negative for Salmonella.
Were other peanut-related products impacted or are your other manufacturing facilities impacted?
This recall was isolated to our Lexington, KY, manufacturing facility, and does not impact our other peanut butter-producing facilities. In addition, there is no impact to Smucker’s Uncrustables, Santa Cruz Organic, Laura Scudder’s, Adam’s, Smucker’s Natural, Smucker’s Goober or any other J.M. Smucker Co. brand. While our other peanut butter-producing facilities and brands were not impacted, we will take learnings from this event and apply them across our manufacturing facilities, as appropriate.
How long until products return to shelves?
We are working as efficiently as possible to return our products tostoreshelves.We have resumed accepting orders from our retail customers for peanut butter and products should be back on shelves a few weeks after orders are placed.We suggest referring to your preferred retailer for thebest availability informationlocally.
IDENTIFYING PRODUCT
Why was Jif® peanut butter recalled?
We initiated a voluntary recall of select Jif® products due to potential salmonella contamination.
How do I know if my Jif® peanut butter has been recalled?
We would encourage consumers with Jif® product to check the UPC, which can be found on the side of the product bar code, against the full list of impacted UPC on our recall page. If your product UPC matches a UPC listed, check the product code, which can be found at the bottom of the jar under the Best If Used By date.The first seven digits of the product code range for the impacted products are 1274425 – 2140425. The last three numbers of the Product Code must be 425 in order to be included in the recall. If the last three numbers of the Product Code are 006, the product was produced at our Memphis facility, which was not impacted by the recall.
If your UPC matches one from the listing on our recall page and your product code is between the range shared, your product is impacted by the recall. Please know, we’re committed to reimbursing consumers fairly based on the information provided to us. We would ask you to visit https://www.jif.com/contact-usand immediately dispose of the product.
What batch of Jif® peanut butter was recalled?
Please visit the recall page for a full list of impacted products.
What states are affected by the Jif® peanut butter recall?
The recall includes products sold in the U.S. and Canada, including products distributed internationally.
I don’t understand the product code – you list seven numbers but I have more on my jar?
The product lot code range we shared reflects the first seven digits of the lot code, which can be found near the Best If Used By date. As reminder,the impacted products are 1274425 – 2140425. The last three numbers of the Product Code must be 425 in order to be included in the recall. If the last three numbers of the Product Code are 006, the product was produced at our Memphis facility, which was not impacted by the recall.
SUPPORTING OUR CONSUMERS
Do I get a refund for recalled peanut butter?
We are committed to reimbursing consumers with impacted products. If you have impacted product, pleasevisit https://www.jif.com/contact-us.
I tried to call the 800 number but was unable to get through.
Because of incredibly high call volumes in our call center, wait time has been longer than usual. We greatly appreciate your patience while we work to assist all consumers.
I’ve already eaten some of the Jif recalled peanut butter and did not get sick. Is it okay to continue to consume the rest?
Impacted product should not be consumed. We would encourage you to visit https://www.jif.com/contact-usand dispose of any remaining product.
I/Amember of my family has eaten impacted product and is not feeling well?
We would encourage consumers who are experiencing any symptoms to consult with their healthcare professional for guidance and treatment.
Can I consume baked goods I made using impacted product?
We do not suggest consuming baked goods made with impacted product, nor do we suggest using impacted product to bake or cook with. We would encourage you to visithttps://www.jif.com/contact-usand dispose of any remaining product.
PRODUCT RECALL CLAIM
Our online Recall Contact Form is no longer in service and we are now supporting all consumers through https://www.jif.com/contact-us.
I already threw out my peanut butter, so how can I be reimbursed?
Please know, we’re committed to reimbursing consumers fairly based on the information provided to us. So we may best help, please visit https://www.jif.com/contact-us.
How do I find the numbers on the product for the form/fill out the form?
Our website has been updated with additional instructions on how to read the label. For the most up to date information, please visithttps://www.jif.com/recall.
When will I receive reimbursem*nt after filing a recall claim?
If you have already completed the form, we have received your request and will issue reimbursem*nt as soon as possible. We appreciate your patience.
If you have questions not addressed here, please contact us at 800-828-9980.
