1.What is the URL of DOP internet Banking? |
URL for accessing DOP Internet Banking is https://ebanking.indiapost.gov.in |
2.What are the pre-requisites for availing DOP Internet Banking? |
- Valid Active Single or Joint "B" Savings account. |
- Provide necessary KYC documents, if not already submitted. |
- Active DOP ATM/Debit card. |
- Valid unique mobile number. |
- Email address. |
- PAN number. |
3.How to register for DOP Internet Banking? |
Visit your home branch, fill the pre-printed application form and submit with required documents. Your DOP internet banking will get activated from next working day. |
4.How do I know about my DOP internet Banking Activation? |
Once the request is processed successfully, an SMS alert will be delivered to your registered mobile number. |
5.What is my customer ID? |
Customer ID is the CIF ID printed on the first page of your Passbook. |
6.What should be done once I receive an SMS alert regarding DOP Internet Banking activation? |
Open the DOP Internet banking page using the URL mentioned in the SMS and use the hyperlink "New User Activation". Fill the necessary details and configure your Internet Banking. |
7.Why should I configure Security question and answers during first time login? |
Security question and answers are required to use when you forget your Login or transaction passwords or both. |
8.Whether both login and transactions password can be same? |
No, it cannot be same. |
9.What is the permissible limit for wrong login/transaction password attempts? |
5 times. |
10.What if I type my login password or transaction password wrong for 5 times? |
In case login password is entered wrongly for 5 times, user id will be disabled from logging in. In case transaction password is entered wrongly for 5 times, transactions rights will be disabled |
11.What is the procedure to get my login rights or transaction rights enabled? |
Please address the issue by mentioning the CIF ID/User ID to [email protected] from your registered email id with the issue details. |
12.What if I forgot my password? |
Use forgot password? Link in the eBanking home page and follow the instructions. |
13.Whether my user ID can be changed? |
Yes, the user ID can be changed only once under My profile > Update channel login ID. |
14.What if I forget security questions and answers and password? |
Please address the issue by mentioning the CIF ID/User ID to [email protected] from your registered email id with the issue details. |
15.Can I transfer funds and make deposits? |
- Funds can be transferred from one POSB account to another POSB account either self-payee or third-party payee. |
- Deposits can be made from your SB account to your own RD account, Repayment of RD Withdrawal, PPF account, Loan on PPF. |
16.What if my any of Post office accounts are not visible in my login? |
Please visit the home branch PO of that account to change the customer ID/CIF ID with the eBanking registered CIF/Customer ID. |
17.Can I open any account through internet banking? |
Yes, you can open either RD or TD accounts which is available under General Services > Service request > New request. |
18.Can I close any accounts online? |
Yes, RD and TD accounts can be closed or pre-closed as per the existing POSB norms. |
19.Can I register a stop cheque request? |
Yes, under General Services > Service request > New request. |
20.Can I change my login or transaction password? |
Yes, it can be changed under My Profile > Change Passwords. |
21.Can I schedule a fund transfer for future date? |
Yes, you can do fund transfer only once by selecting frequency type "Single" and multiple times by selecting frequency type as "Recurring". |
22.Can I take PPF withdrawal online? |
Yes, can be availed for eligible amount. |
23.Can I take RD half/partial withdrawal online? |
No, can be availed for eligible amount/period at home branch PO. |
24.How can I disable my DOP Internet Banking? |
Approach home branch PO for disabling Internet Banking. |
Please contact your Post office branch for further queries on Internet Banking services offered by Department of Posts. |
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