FAQ (2024)

The Byrna HD is a compact non-lethal personal security device developed by Byrna Technologies Inc. (OTCQB:BYRN) for Law Enforcement, Corrections, and Private Security. We believe it to be the safest and most effective non-lethal self-defense weapon on the market today.

The Byrna HD shoots .68 caliber projectiles that are filled with a powerful chemical irritant. The projectiles are designed to burst upon impact and disperse a cloud of powerful pepper and tear gas powder.

The Byrna HD is manufactured using glass-reinforced polymers and aircraft grade aluminum. It contains more than 100 precision parts, incorporating technology from both real firearms and gas-fired launchers.

The Byrna HD is roughly the size of a compact 9mm handgun. We sell tactical holsters that have been custom designed to comfortably hold your Byrna HD as well as nylon holsters designed for compact 9mm handguns. Please see the Product Spec Sheet for more info.

We currently do not ship Byrna® products to Alaska, Hawaii, New York City (5-Boroughs and Yonkers), and Washington D.C. For more information see Shipping Restrictions.

We recommend that you always check state and local regulations relating to CO2 powered launchers and pepper self-defense products before traveling with your Byrna HD. If you are unsure you can check with the local police department. For air travel questions see below.

See Safety Data Sheets for chemical content of the Byrna HD Max projectiles and the Byrna HD Pepper projectiles for more info.

The Byrna HD is available to agencies, security companies, and governmental organizations world wide.

Our Byrna HD utilizes an 8 gram CO2 cartridge. There is no standard size among suppliers so we recommend you use Byrna® brand cartridges which may be purchased from our online store. Use of non-conforming cartridges may compromise your Byrna HD’s performance and may damage your Byrna HD, voiding your warranty.

Byrna® CO2 cartridges have a virtually indefinite shelf life. The cartridge is not pierced until the trigger is pulled so you can always keep an un-punctured CO2 cartridge in your Byrna HD to maximize its utility for self-defense. The Byrna HD incorporates puncture technology to allow it to fire on the first trigger pull. We recommend loading a new CO2 cartridge after every sustained use of the Byrna HD because once the cartridge is punctured CO2 will leak out over a 24-hour period.

A single Byrna® CO2 cartridge may fire up to 20 projectiles before a noticeable degradation in velocity, but we recommend replacing the CO2 cartridge after 2 magazines for maximum performance.

For business inquiries email [email protected]

The Byrna HD is currently available in Safety Orange, Bright Yellow, Tan, and Black

No. Byrna® projectiles are manufactured for use with the Byrna HD pursuant to our specifications. Third party rounds are not tested for use with the Byrna HD and may not match our specifications or be as effective. Non-Byrna® rounds may break inside the magazine or barrel or get stuck and void your warranty.

Yes! Byrna currently offers an 8-hour Train-the-Trainer Certification Course for LE, Corrections, and Security. Please visit our LE training calendar for more information.

The Byrna HD is equipped with all of the features of the Byrna HD, plus it includes enhanced features including night sights and a magazine capable of holding seven rounds.

Our Byrna HD may only be purchased by a credentialed local, state, or federal law enforcement officer, security officer, corrections officer, or department of any of the above. To order our LE products email [email protected]

FAQ (2024)

FAQs

How do you write FAQ answers? ›

Short, straightforward answers are the most effective way of relaying information to customers so try to keep it brief. Try not to write more than a paragraph or two for each question. Consider the customer journey. Think about what the customer is asking about and why then tailor your answer to respond to it.

How long should FAQ answers be? ›

How long should my FAQ answers be? As short as possible while still answering the question. If you find your response drags on, you can always split one set into multiple sections. Alternatively, you can end your short answer with a link to another page with full-length legalese.

How do you respond to FAQs? ›

How To Handle FAQs Effectively
  1. Keep the structure logical, clear, and simple.
  2. Make sure the answers are straightforward and concise.
  3. For detailed explanations, provide a link to a guide or article.
  4. Regularly update questions and answers with new information.
  5. Organize questions into categories.
  6. Provide a search bar.

What are typical FAQ questions? ›

Typical areas of interest for FAQ pages are shipping and return policies, product materials, sustainability, payment methods, etc. The benefits of a great FAQ page are many. A few stand out: They decrease the burden on customer service by answering questions before they get that far.

What makes a good FAQ section? ›

Accuracy: The FAQ page should be a single source of truth, offering customers answers to general questions. Affordability: When customers can get answers themselves, they don't have to rely on customer service agents. This ultimately lowers payroll costs.

How many questions should a FAQ have? ›

How many questions should a FAQ page have? I suggest at least 10 for a full FAQ page. Most businesses can find at least that number to answer concisely. The exact number is less important than being organized and concise.

Are FAQs still relevant? ›

Just because FAQs aren't displayed as much in rich results doesn't necessarily mean we should do away with them entirely. Many site visitors do read FAQs and find them helpful and informative. Instead of doing away with FAQs entirely, make sure that your FAQ page is relevant and useful for customers.

How to optimize FAQs? ›

How Do You Create SEO-Friendly FAQ Pages?
  1. Compile the most common questions users have.
  2. Provide complete, concise answers to those questions.
  3. Format your FAQ pages for user experience (UX)
  4. Optimize the title tag and meta descriptions for your FAQ pages.
  5. Markup your page with FAQ schema.
Sep 2, 2020

How should you frame a FAQ? ›

Tips for writing a good FAQ page
  1. Make the FAQs easy to find.
  2. Write questions from the point of view of your customer.
  3. Write the FAQ sheet in an actual question-and-answer format.
  4. Keep answers short.
  5. Fully answer the question, don't just link to a different page.
  6. Start your answers to yes/no questions with a “yes” or a “no”
Oct 20, 2021

How do you answer Q&A effectively? ›

Here are 17 tips to keep in mind when preparing to answer difficult questions effectively and constructively:
  1. Prepare for tough questions. ...
  2. Pause before responding. ...
  3. Monitor your body language. ...
  4. Reword the question. ...
  5. Take more time if you need to. ...
  6. Acknowledge the other person's emotions. ...
  7. Answer a portion of the question.
Aug 15, 2024

How do you answer a Q&A session? ›

Be polite • Repeat the question to ensure everyone has heard it • Answer clearly and concisely, using plain language • Thank the questioner • If you do not know the answer, admit it. Do not bluff. Promise to follow it up – and do so!

How important are FAQs? ›

Frequently asked questions, or FAQs as they are known, are a great way to improve your customer's experience of your website. It allows you to answer the questions that are most commonly asked surrounding your product or service.

How to make FAQ interesting? ›

Here are some tips on how to design a FAQ page.
  1. Use service data to identify your most common questions. ...
  2. Include real frequently asked questions. ...
  3. Keep it simple & organized. ...
  4. Make it searchable. ...
  5. Include space for live support options. ...
  6. Design your FAQ page. ...
  7. Publish the FAQ page on your site.
Feb 27, 2024

What is FAQ format? ›

The FAQ format is straightforward — it should include your customers' most asked questions, written from the point of view of your customer. Some pro tips to keep in mind when writing your FAQ page: Look at your competitors' FAQ landing pages. Chances are, their customers are asking similar questions to yours.

Do FAQs have to be questions? ›

Benefits of a FAQ Page

Customers can easily find answers to their questions about your product or business all on their own. However, FAQ pages don't need to be entirely made up of customer service questions.

How do you answer questions on Q&A? ›

Be polite • Repeat the question to ensure everyone has heard it • Answer clearly and concisely, using plain language • Thank the questioner • If you do not know the answer, admit it. Do not bluff. Promise to follow it up – and do so!

Do you write FAQ or FAQs? ›

FAQ can be pronounced as an initialism, "F-A-Q", or as an acronym, "FAQ". Web designers often label a single list of questions as a "FAQ", such as on Google Search, while using "FAQs" to denote multiple lists of questions such as on United States Treasury sites.

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