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You can access everyday banking services from lots of banks at Post Office branches. Please contact your bank for help or questions on access to their specific services. You’ll find answers to general questions about banking at Post Office below.
Common banking questions
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Cash withdrawals
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Cash deposits
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Cheque deposits
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Change giving
Cash withdrawals
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The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
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To find out if your bank allows cash withdrawals in our branches, check our list of partner banks for personal and business accounts.
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You can access cash withdrawals at all Post Office branches.
You can locate your nearest branch with our branch finder tool.
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No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
Cash deposits
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Your daily cash deposit limit is set by your bank. Please contact them directly to check this.
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No charges are taken at the counter however some banks may charge for this service.
Please contact your bank directly to check if they do.
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Cash deposits made using a card will normally show in your account on the same day.
Cash deposits made using a deposit slip will normally show in your account the next working day.For further details please contact your bank directly.
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Please retain your receipt and raise this directly with your bank.
Cheque deposits
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To deposit a cheque, you’ll need to bring the following to your nearest branch
- The cheque
- A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
- A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope. Check our everyday banking information page and click your bank for more details.
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Cheques are normally processed as soon as they’re received by your bank. Please check directly with your own bank about their own processing times.
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Unfortunately, we can’t give you any information on delays to cheque clearance as this process is performed by your bank. Please contact your bank. Your cheque deposit envelope or receipt (if contact details may be on envelope or receipt) may show your bank's contact details.
Change giving
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If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
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The service is available to business banking customers who bank with selected banks. To find out if your bank operates this service, go to our everyday banking information page and select your bank.
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If this is a service your bank offers, please contact them directly to sign up.
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If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
- Other sections:
- Cash withdrawals
- Cash deposits
- Cheque deposits
- Change giving
Get in touch about banking services
At Post Office, we offer in-branch access to our partner banks' services.We don't offer current accounts of our own.
For all banking enquiries
Please contact your bank directly for all enquiries about opening an account, services available in branch and specific transactions.
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