Error Message: “This user cannot play this software. If you have not purchased the software, you can do so from Nintendo eShop.” - Support - Nintendo (2024)
Description:
Certain games won’t launch from the HOME Menu on the Nintendo Switch console.
Once you've registered a primary console, your digital purchases can be played by anyone that uses the primary console.
Once you've purchased downloadable software, you can use your Nintendo Account to access the software on any Nintendo Switch console (primary or non-primary).
When using a console that is not the primary console for the Nintendo Account, you are the only player that can access downloadable software that you've purchased. Other players will not be able to access your downloadable software on a console that is not set as the primary console for your Nintendo Account.
Possible Solutions:
This error message means that you are not using theprimary consolefor the Nintendo Account that purchased the software. On a non-primary console, the software can only be started by the user that purchased it. The solution depends on who originally purchased the software.
To determine which Nintendo Account bought the software:
Check the purchase history for each account on your console. The software will be listed for the Nintendo Account that made the purchase.
A receipt for each transaction in Nintendo eShop for Nintendo Switch is emailed to the Nintendo Account that made the purchase. (For Nintendo Accounts for children, the email is sent to the parent/guardian’s email address.)
Check with other members of your household to see if they remember buying the software. Was the software purchased by you (or someone in your household, etc.)?
Was the software purchased by you (or someone in your household, etc.)?
Update your Nintendo Switch console to the latest version.
On the non-primary console, downloadable software can only be started by the Nintendo Account that purchased it.
Use the Nintendo Account that purchased the software to redownload the software on Nintendo eShop.
Launch the software again from the HOME Menu.
As long as the console is the primary console for the Nintendo Account that purchased the software, anyone on the console will be able to play the software.
You will need to use your own Nintendo Account to purchase the software for your console.
Because the console is not the primary console for the Nintendo Account that originally purchased the software, software purchased with that account is not playable on the console. More info
If you want to remove the icon from your HOME Menu, highlight the icon and select “Options”. Select “Data Management”, then “Delete Software” to remove the icon.
If you can't find a record of the purchase, it is likely that the software belongs to someone who no longer uses this console (previous owner, visiting friend, etc.). You will need to use your own Nintendo Account to purchase the software on your console.
Because the console is not the primary console for the Nintendo Account that originally purchased the software, software purchased with that account is not playable on the console. More info
If you want to remove the icon from your HOME Menu, highlight the icon and select “Options”. Select “Data Management”, then “Delete Software” to remove the icon.
This error message may indicate that you are not using the primary console for the Nintendo Account
Nintendo Account
A Nintendo Account is an account that is required for using certain services from Nintendo, such as Nintendo Switch online services (including access to the Nintendo Switch eShop), off-device software purchases and the My Nintendo loyalty program.
that purchased the game. On a non-primary console, the game can only be started by the player that owns the game. The solution depends on who originally purchased the game.
Perform a system update. Check for any software updates for the problematic game. Check for corrupt data. Delete the problematic software and then redownload it.
This means that your date of birth indicates that you are under age 13. Per the Nintendo Account User Agreement, only users age 13 or older can create a Nintendo Account. Children age 12 and under can have their own Nintendo Account if they are first added to a parent/guardian's Nintendo Account.
Perform a system update.Check for any software updates for the problematic game.Check for corrupt data.Delete the problematic software and then redownload it.
Please note that you can set one console per Nintendo Account as your primary console. If you change the primary console for your Nintendo Account, your games will not be playable by others on the system unless you make it the primary one again for your Nintendo Account.
You may be trying to access the Game Trial with a Nintendo Account that does not have an active, paid Nintendo Switch Online membership. Purchase a membership to be able to play the Game Trial, or purchase the game to have full access to it.
This message usually indicates that you are trying to start DLC. The full game is required to access DLC. for a game that is not present on your Nintendo Switch console. It does not indicate that there is a problem with your system.
This message most commonly appears when you are trying to play downloadable content (games or DLC) on a Nintendo Switch console that is not currently your primary console.
Verify that your console has the latest system version. Check for any available updates for the problematic software. Check for any corrupt data for the problematic software. Delete the problematic software and redownload it.
If a previously announced software is not yet available in the Nintendo eShop, wait for the release time and date, then download it. It is possible that a software update is required to use the DLC. Check for any software updates for the game, then try accessing the game DLC.
Restarting your network devices may resolve this issue if it is related to the devices being unresponsive. Move the Nintendo Switch console closer to the wireless router. If possible, place the Nintendo Switch console within 10 to 15 feet of the wireless router to improve the signal strength during troubleshooting.
Redownload the games or content you want to access on each Nintendo Switch console. On any of your consoles, select your downloaded game from the HOME Menu to begin playing the game on that console. You will not be able to use the same Nintendo Account to access games on multiple consoles simultaneously.
Well, the most common reason folks can't play Among Us online on their Switch is due to a missing Nintendo Switch Online subscription. Yep, that's right – to jump into online play, you need to be subscribed to Nintendo's online service.
You can play digital games that you've purchased with your Nintendo Account on any Nintendo Switch console. Please note that you can register one primary console per Nintendo Account. Once you've registered a primary console, your digital purchases can be played by anyone that uses the primary console.
Digital games and downloadable content are tied to the Nintendo Account that purchased them. Other people can only play your digital content if they are playing on your primary consoleNintendo Accounts can be linked to multiple Nintendo Switch consoles, but can only have one primary console.
Verify that your console has the latest system version. Check for any available updates for the problematic software. Check for any corrupt data for the problematic software. Delete the problematic software and redownload it.
If the console is not responding, hold down the POWER Button for at least twelve seconds to force the console to shut down, then power it back on. Ensure your console has the latest system version. If the issue persists, restore the console to factory settings without deleting save data.
Hobby: Calligraphy, Rowing, Vacation, Geocaching, Web surfing, Electronics, Electronics
Introduction: My name is Msgr. Benton Quitzon, I am a comfortable, charming, thankful, happy, adventurous, handsome, precious person who loves writing and wants to share my knowledge and understanding with you.
We notice you're using an ad blocker
Without advertising income, we can't keep making this site awesome for you.
