Error 0xC004F074 No Key Management Service (KMS) could be contacted - Virtual Machines (2024)

Applies to: ✔️ Windows VMs

This article discusses how to resolve the 0xC004F074 error that occurs when you try to activate a Windows virtual machine (VM) in Microsoft Azure.

Prerequisites

• PowerShell
• The Software License Manager (slmgr.vbs) script
• The PsPing tool

Symptoms

When you try to activate an Azure Windows VM, you encounter the following error message in Windows Script Host:

Error: 0xC004F074 The Software Licensing Service reported that the computer could not be activated. No Key Management Service (KMS) could be contacted. Please see the Application Event Log for additional information.

Cause

The VM can't connect to the KMS service for activation. If an Azure KMS is used for activation (the default selection), the activation request must originate from an Azure public IP address. The possible causes for this connectivity failure include:

• Forced tunneling, in which all traffic is routed outside Azure (typically to an on-premises environment) by using either Azure ExpressRoute or a network virtual appliance

• Traffic that's blocked by either a network virtual appliance or a standard internal load balancer

Investigation

To determine the specific cause of the problem, follow the three-part procedure in the following sections.

Part 1: Configure the appropriate KMS client setup key

slmgr.vbs /dlv

For the VM that's created from a custom image, you must configure the appropriate KMS client setup key for the VM. Follow these steps:

1. In an elevated Command Prompt window, run the following Software License Manager script command:

   cscript c:\windows\system32\slmgr.vbs /dlv

2. Check the Description value in the output to determine whether the VM was created from retail (RETAIL channel) or volume (VOLUME_KMSCLIENT) license media.

3. If the previous command output indicates the RETAIL channel, run the following Software License Manager script commands. The first command sets the KMS client setup key for the version of Windows Server that's used, and the second command forces another activation attempt.

   cscript c:\windows\system32\slmgr.vbs /ipk <kms-client-setup-key>cscript c:\windows\system32\slmgr.vbs /ato

   For example, if you're using Windows Server 2016 Datacenter, the first command would appear as follows:

   cscript c:\windows\system32\slmgr.vbs /ipk CB7KF-BWN84-R7R2Y-793K2-8XDDG

Part 2: Check whether the VM is behind a Standard SKU internal load balancer

Follow these steps to check whether the VM is behind a Standard SKU internal load balancer that blocks outbound internet traffic by default:

1. In the Azure portal, search for and select Virtual machines.

2. In the list of virtual machines, select the name of your VM.

3. In the menu pane for your VM, locate the Networking heading, and then select Load balancing. If you see a message that states No load balancing resources to display, then the VM isn't behind any load balancer. In this case, you can proceed to Part 3: Verify the connectivity between the VM and Azure KMS service.

4. If you see a load balancer resource, select the name of the load balancer to go to the load balancer's Overview page.

5. In the menu pane of the load balancer, select Properties.

6. On the Properties page, locate the values for SKU and Load Balancing Type, and then see the following table for conclusions.

   Values of SKU and Load Balancing Type	Conclusion
   The SKU value is Standard, and the Load Balancing Type value is Private.	The VM is behind a Standard SKU internal load balancer that blocks outbound internet traffic by default. To enable outbound connectivity, see Solution 2: (For standard internal load balancer) Use an NAT gateway or a standard public load balancer.
   The SKU value isn't Standard, and the Load Balancing Type value is Public.	The VM isn't behind a Standard SKU internal load balancer, and outbound internet traffic isn't blocked by default. Continue to Part 3: Verify the connectivity between the VM and Azure KMS service.

Part 3: Verify the connectivity between the VM and Azure KMS service

1. Make sure that the VM is configured to use the correct Azure KMS server. To do this, run the following Software License Manager script command:

   Invoke-Expression "$env:windir\system32\cscript.exe $env:windir\system32\slmgr.vbs /skms azkms.core.windows.net:1688"

   This command should return the following text:

   Key Management Service machine name set to azkms.core.windows.net:1688 successfully.

2. Make sure that the firewall in the VM doesn't block outbound network traffic to the KMS endpoint on port 1688. To do this, apply one of the following options:

   • Check connectivity by running the Test-NetConnection cmdlet in PowerShell:

     Test-NetConnection azkms.core.windows.net -port 1688

     If the connection attempt is permitted, the cmdlet displays "TcpTestSucceeded: True" in the output text.

   • Check connectivity by running the PsPing tool:

     .\psping.exe azkms.core.windows.net:1688

     In the command output, the second-to-last line should resemble the following text:

     Sent = 4, Received = 4, Lost = 0 (0% loss)

     If Lost is greater than 0 (zero), the VM doesn't have connectivity to the KMS server. In this situation, if the VM is in a virtual network and has a custom DNS server specified, you must make sure that the DNS server can resolve the azkms.core.windows.net domain name. If it can't, change the DNS server to one that can resolve azkms.core.windows.net.

     Note

     If you remove all DNS servers from a virtual network, VMs use Azure's internal DNS service. This service can resolve kms.core.windows.net.

3. Use an Azure Network Watcher next hop test to verify that the next hop type is Internet from the affected VM to particular destinations. To apply the next hop test, follow these steps:

   1. In the Azure portal, search for and select Virtual machines.

   2. In the list of virtual machines, select the name of your VM.

   3. In the menu pane of your VM, locate the Help heading, and then select Connection troubleshoot.

   4. On the Connection troubleshoot page of your VM, specify the following field values.

      Field	Value
      Destination type	Specify manually
      URI, FQDN, or IP address	20.118.99.224, 40.83.235.53 (for azkms.core.windows.net), or the IP of the appropriate KMS endpoint that applies to your region
      Destination port	1688
      Source port	1688
      Diagnostic tests	Next hop

   5. Select the Run diagnostic tests button.

   6. After the diagnostic tests finish, review the Results box that appears below the button. The Next hop (from source) test should have a Status value of Success, and the Details value should include Next hop type: Internet in the text. If the next hop type is Internet, repeat the next hop test for each of the remaining IPs. However, if the next hop type is shown as VirtualAppliance, VirtualNetworkGateway, or anything other than Internet, one of the following scenarios is probably occurring:

      • A default route exists that routes the traffic outside Azure before the traffic is sent to the Azure KMS endpoint.

      • Traffic is blocked somewhere along the path.

      For these scenarios, see Solution 1: (For forced tunneling) Use the Azure custom route to route activation traffic to the Azure KMS server.

4. After you verify that a connection to azkms.core.windows.net is successful, run the following command at that elevated Windows PowerShell prompt. This command tries to activate the Windows VM several times:

   1..12 | ForEach-Object { Invoke-Expression "$env:windir\system32\cscript.exe $env:windir\system32\slmgr.vbs /ato"; Start-Sleep 5}

   If the activation attempt is successful, the command displays a message that resembles the following text:

   Activating Windows(R), Server Datacenter edition (<kms-client-product-key>) ... Product activated successfully.

Solution 1: (For forced tunneling) Use the Azure custom route to route activation traffic to the Azure KMS server

If the cause is a forced tunneling scenario in which traffic is routed outside Azure, work with your network administrator to determine the correct course of action. One possible solution is described in the Solution section of Windows activation fails in forced tunneling scenario. Apply this solution if it's consistent with your organization's policies.

Solution 2: (For standard internal load balancer) Use an NAT gateway or a standard public load balancer

If a standard internal load balancer blocks traffic, there are two different approaches to fix the problem, as described in Use Source Network Address Translation (SNAT) for outbound connections:

• Associate a network address translation (NAT) gateway to the subnet.

• Change to a standard public load balancer and define outbound rules.

We recommend that you use an Azure Virtual Network NAT configuration for outbound connectivity in production deployments. For more information about Azure NAT Gateway, see What is Azure NAT Gateway?

However, if there's a requirement to block all internet traffic, make sure that you deny outbound internet access by using a network security group (NSG) rule on the subnet of the VM that you have to activate. Notice that operating system activation traffic to the KMS IPs on port 1688 remains enabled because of platform internal rules.

If you have questions or need help, create a support request, or ask Azure community support. You can also submit product feedback to Azure feedback community.