Endpoint Protection - Symantec Enterprise (2024)

Hello,

For one reason or another you might come into a situation were you are unable to login to the Symantec Endpoint Manager Console, Symantec provides a tool that helps to resetthe admin password, this tool is placed by default in the SEP Manager installation folder which means you are required to have physical access to the OS on which the SEP Manager is installed. in this guide i am going to walk you through resetting the admin password.

NOTE: Resetpass.bat is no longer provided by Technical Support and is not recommended/supported at this point.

Check theseArticles:

Resetting a forgotten Symantec Endpoint Protection Manager password

http://www.symantec.com/docs/HOWTO109665

Setting up authentication for administrator accounts

http://www.symantec.com/docs/HOWTO55479

NOTE: Symantec Endpoint Protection 12.1 Release Update 1 Maintenance Patch 1 (RU1 MP1) orgreater doesnotuseresetpass.bat and it has been removed from the Tools directory.

If you have system administrator access rights for a site, you can allow your administrators to reset passwords. A password is reset by sending an email that contains a link to activate a temporary password.

Note: You can use this method to reset a password only for the administrator accounts that authenticate by using Symantec Management Server authentication. This method does not work for any administrator accounts that authenticate by using either RSA SecurID authentication or directory authentication.

Note: A temporary password can be requested only once per minute from a single Symantec Endpoint Protection Manager console.

For security reasons, entries are not verified on the server. To check whether the password reset was successful, you must check the administrator email.

If a mail server is configured, the mail server is used to send the email. If the email cannot be sent for any reason, the SMTP service is used to send the email. We recommend that you configure a mail server .