Intuitive to set up and use
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Intuitive to set up and use
Get a ticketing system that can serve as a super-organized and efficient assistant designed to make thingseasier for both your shoppers and team.
Free 14-day trial No credit card required Simple application setup
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7,000+ experts:
Automate, strategize, and scale your ecommerce support
Tap into easy-to-use automations that work around the clock, saving you heaps of time on assistance. Watch your online store flourish as customers fall in love with your reliable brand.
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Managers' favorite
Cost-effective support
Elevate customer experience and slash operational costs with HelpDesk. Embrace efficiency in the case-handling, ensuring your business stays profitable and ahead of the curve.
Automated quick responses
Customize HelpDesk to automatically answer frequently asked questions about product availability, shipping times, or return policies, streamlining the shopping experience for customers.
24/7 virtual assistance
Easily set up automations to be ever-present in your online store. Stay ready to handle customer queries so they feel supported when browsing your offer and shopping.
Work booster
Scalable with ecommerce growth
Expand your customer base and product range, and watch the ticketing system scale to keep up with your growth. Handle the increased volume of queries without missing a beat.
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Get a sense of how HelpDesk transforms ecommerce support
Free 14-day trial Ready-made automation Ticket satisfaction reports
Why does your ecommerce team need HelpDesk?
Accessible customer service
Effortlessly assist diverse customers through email, chat, website forms, and more with HelpDesk's intuitive platform. Ensure swift, personalized responses for customer satisfaction and seamless ecommerce operations.
Issue tracking and resolution
Log and track technical glitches, order processing, or shipping concerns using HelpDesk, ensuring they're handled on time. Maximize operational efficiency and reduce the likelihood of repeating errors.
Data collection and analysis
Use monitoring tools to analyze inquiry and complaint patterns. Gain detailed insights into customer needs, refine strategies, improve products or services, and enhance your online shop for an exceptional user experience.
Unified inbox for all interactions
Set up a virtual front desk where every customer is greeted and assisted. Whether it's a question about an offer, a shipping query, or a return request, everything lands in one organized dashboard.
Prioritized customer support
Assure that urgent matters, like shipping delays or payment issues, are resolved first. HelpDesk system sorts out which issues need your immediate attention and which can wait.
Work smarter
Seamless tools integration
Integrate HelpDesk with your ecommerce apps, plugins, and platforms, creating a cohesive ecosystem for managing all aspects of your online business.
Enhanced team collaboration
Let your teammates work together on cases and share hands-on insights. Create a real-time collaborative space where your top talents come together to ensure a successful shopping experience for customers.
Valuable customer insights
Review the details from resolved tickets to better understand what your customers appreciate, identify common issues they face, and find ways to improve your offerings or online store.
All your ecommerce support cases on one neat dashboard
- Browse tickets
- Use filters
- Create views
- Bulk actions
Their support team also benefits from usingHelpDesk
Each agent can spend more time resolving tickets and make our customers happier with an individual approach and better response time.
Dalton Hasegawa,
Manager at Brastel Co., Ltd.
Read case study
35%
Brastel saves 8 minutes handling each ticket. It's a 35% decrease in the ticket resolution time.
2,000
Brastel team handles nearly 2,000 tickets a month using automation.
Start with HelpDesk in three simple steps
Get HelpDesk for a free 14-day trial and create an account.
Forward messages from your current support inbox to HelpDesk.
Start receiving tickets from your customers and team.
Start free 14-day trial
No credit card required
Provide the best ecommerce support internally or externally
Designed for collaboration
Ecommerce help desk for internal teams
- Use a single ecommerce-centric web platform to manage all customer interactions.
- Enable seamless communication between sales, support, and fulfillment teams.
- Integrate automation to handle routine inquiries and reduce team workload.
- Ensure top service quality in your online store with standardized procedures.
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Simplify customer service
Ecommerce support for customers and external users
- Quickly address orders, payments, and product inquiries.
- Offer continuous support to accommodate customers in different time zones.
- Handle messages through email, social media, live chat, website forms, and more.
- Offer personalized assistance based on customer history and preferences.
We're here for you 24/7/365
Any time you need help, you can count on our Support Heroes. They are strong, they are fast, and they will help you - no matter the time!
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Start the 14-day HelpDesk trial toexperience effortless ticket management
Free 14-day trial Simple application setup Advanced ticketing made easy
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