This has been shown time and time again. No matter what, there will always be SOME reason to justify favor to the buyer. Two weeks ago a buyer made a purchase containing several pieces. Once received they defaced one of the pieces with a touch of paint and claimed a return of the entire purchase, because of course the specific piece she defaced was the ONE piece that she "really wanted". (Although there are several listings for just that one item.) When the purchase is returned, she kept two of the original items. That is also when I noticed the "item that wasnt as described or pictured" had been defaced with paint. Since the item was glass, the dried paint was easily taken off.She did that obviously to justify a free return.
Thinking Ebay actually HONORS SELLER PROTECTION, I did what they ask. When I received the return, I inspected it. I first contacted the buyer and explained to them that the return was for the full item purchased and I would be happy to give a full return if they would also return the 2 items missing. She lied and said that it was all shipped back. I reported her and opened a case only for Ebay to side with her and issue a full refund including shipping.
ANOTHER REASON EBAY WILL ALWAYS SIDE WITH THE BUYER is because Ebay will keep ALL funds paid to them for final value fees as well as paypal fees on any case sided with the buyer. (Which is a total scam! JUST because Ebay has to make a decision for a transaction on their OWN website, they entitle themselves to void any refunds owed to you for the transaction. This is just ANOTHER way to FORCE sellers to give the buyer whatever they want, even if they are scamming the seller. Because if you don't - you are penalized by voiding additional funds which should be returned to you! TRY TO FIND THAT IN THE EBAY RULES TOO!!!! That information is NOT readily available to sellers. Typically, sellers only find out about it after everything is said and done and question it.)
So in the end - I am left with an incomplete item with 2 pieces stolen out of it, having paid shipping costs to and from the buyer PLUSadditional nonrefundable fees paid to both Ebay AND Paypal. And the seller gets to steal and keep the two items from my set that she wanted FREE of charge and Shipped FREE and gets to plot her next victim.
Message 3 of 11
