East Tennessee State University Employment Site (2024)

East Tennessee State University pursues its mission based upon core values. An employee’s job performance must support and exhibit the university’s core values: PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential; RELATIONSHIPS are built on honesty, integrity and trust; DIVERSITY of people and thought is respected; EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic; EFFICIENCY is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.

Responsible to the Chief Information Officer and Senior Vice Provost for serving as the second in command of the IT organization; managing the office of the CIO, providing leadership for the cross-functional management of information and technology across the enterprise; ensuring the IT organization is focused on strategic objectives, operational development, and performance management; working closely with IT directors and managers to coordinate efforts and resources between ITS functional groups in order to reach strategic goals and objectives; speaking on behalf of the CIO on ITS related matters to all management levels within and outside the university; providing leadership continuity in the absence of the CIO; responsibility for all instructional and academic support groups within ITS including: ITS HelpDesk, Classroom Support and ETSU Online, Marketing for Online programs, and Customer Service ; and performing other related duties as assigned.

Ability to perform excellent written and verbal communication skills.

Ability to perform excellent interpersonal and collaborative skills, and to communicate with faculty, staff, and students.

Ability to think critically with strong problem-solving skills.

Ability to professionally handle confidential matters and maintain a high level of personal integrity.

Ability to maintain a high degree of initiative, dependability, and the ability to be productive in an autonomous environment.

Ability to improve operational efficiency, service delivery, and information
management through ITS.

Ability to communicate effectively with a diverse group of people and show strong leadership skills.

Ability to research and assess technical options for institutional initiatives.

Ability to work with technical staff to create effective documentation for SOPs.

Ability to work independently to ensure projects meet time and resource constraints.

Ability to maintain commitment to excellent customer service.

Knowledge in management, planning, and workforce management.

Knowledge of current and emerging technologies and technology directions.

Master’s degree in Business Administration or a technology related field with 8 years in higher education IT leadership required.

Performs under general supervision. Determines own methods of performing assigned work. Supervises administrative and classified employees.

Partners with the CIO and Senior Vice Provost in providing vision and direction for the enterprise.

Serves as the Academic Technology Liaison to the Provost.

Serves as part of the Provost’s Group by attending weekly meetings, participating in Academic Council, and facilitating communication as well as strategy implementation between the two units.

Responsible for helping ITS prioritize through strategic planning, governance, and processes.

Oversees the development and maintenance of ITS policies, procedures, governance, and performance management to ensure high quality customer service and value to the institution.

Stays current with developments in new market trends and innovations in technology and the leadership of enterprise ITS.

Facilitates effective collaboration and communications between ITS and ETSU faculty, staff, and students.
Oversees the execution of high-impact, enterprise strategic programs or initiatives.

Ensures execution of priorities, projects, and provides oversight of ITS directives and resources.

Assists CIO with organization and prioritization of ITS resources.

Maintains a broad knowledge of the technology, equipment, and/or systems applicable to the university.

Development and reporting of service level agreements and performance metrics.

Assists university counsel with e-discovery and compliance requests.

Maintains key relationships with faculty, staff, and students to ensure responsive and positive working relationships.

Assumes full CIO responsibilities during the CIO’s absence.

Performs other related duties as assigned.