E-Gate Malaysia | Trip Guide (2024)

By JetsetJ

May 29, 2024

Embarking on frequent trips across the Singapore-Malaysia border?

With the introduction of E-Gate Malaysia, your journeys to Johor Bahru (JB) just got a whole lot easier. This article delves into how E-Gate Malaysia streamlines the immigration process, offering a smooth and fast experience for Singaporeans and eligible foreign residents.

From registration details to step-by-step usage, learn everything you need to know for a hassle-free border crossing.

Who Can Use the E-Gate?

Foreign business and social traveller from 10 countries (Australia, Brunei, Germany, Japan, Korea, New Zealand, Saudi Arabia, Singapore, United States and United Kingdom), is eligble to use the e-gate upon successful registration. Visitor needs to enrol and verify their passports at a manual counter upon arrive (see section on Registering for E-Gate Clearance).

So for Singaporeans, that's great news. To use the automated gates, your passport must be valid for at least 3 more months from the date of travel and you need to be of minimum height of 120cm. So a note to parents, if your child is below 120cm in height, you have to accompany them through the manual lanes.

Registering for E-Gate Clearance

A simple online registration process needs to be completed before enjoying the perks of automated immigration clearance.

Follow these hassle-free steps for one-time E-Gate registration:

1. Submit the Malaysia Digital Arrival Card (MDAC)* via the official website at least 3 days before travel.
2. Proceed to the manual immigration counter on your first JB trip after MDAC submission.
3. Present your passport to get the verification stamp.

Once the one-time registration process is complete, you can breeze through customs using E-Gate every time without needing to fill out arrival cards again!

*Note: As of January 1, 2024, Singaporeans are exempt from the MDAC requirement.

[Important Note] For First-Time User Of E-Gate

We know the E-Gate sounds incredibly fast and seamless, but for first-timers, do take note that even though upon successful registration, you can technically exit through the e-gate, it would be advisable to go through the manual immigration counter for both entry and exit on the day that you register for E-Gate. This ensures that the entry/exit stamps tally and completes registration in Malaysia's system. It is recommended to use the e-gate for your subsequent visits to Malaysia.

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Step-By-Step on How To Use E-Gate

When your registration is successful, you can finally speed up through the E-Gate! Just follow these easy steps:

1. Locate the E-Gate lanes at the customs hall. Special lanes are designated for E-Gate clearance.
2. Open your passport to the identity page with your photograph.
3. Place the passport on the machine reader.
4. Face the camera for a snap.
5. Follow instructions on the screen.
6. Collect your passport when the gates open.
7. Smooth sailing to the exit!

Handy Tips For Smoother JB Travels

With E-Gate enhancing your trips across the border, here are some handy tips for further smoothing travels:

Documents ready: Keep passports, identity cards, travel permits handy when approaching immigration gates. Fumbling for docs causes delays.

E-Gate familiarity: Understand E-Gate protocols in advance to speed clearance times. Unsure users will only slow down lines.

Cash for buses: Have exact Malaysian Ringgit amounts ready for bus tickets from Singapore checkpoint to JB checkpoint. Drivers cannot make change.

Stay updated: Check ICA website before traveling for latest requirements or advisories about immigration clearance between Singapore and Malaysia land checkpoints.

FAQs: E-Gate Malaysia

• Who is eligible to use E-Gate Malaysia?

  E-Gate Malaysia is available to foreign business and social traveller from 10 countries (Australia, Brunei, Germany, Japan, Korea, New Zealand, Saudi Arabia, Singapore, United States and United Kingdom).

• What is required for registering with E-Gate Malaysia?

  You need to submit the Malaysia Digital Arrival Card (MDAC) via the official website at least 3 days before travel, and get a verification stamp on your passport at the manual immigration counter on your first JB trip.

• Is there any height restriction for using E-Gate Malaysia?

  Children below 120cm in height will need to be accompanied by parents through the manual lanes.

• How do I use E-Gate Malaysia at the customs hall?

  Locate the E-Gate lanes, open your passport to the identity page, place it on the machine reader, face the camera, and follow on-screen instructions.

• What should first-time users of E-Gate Malaysia know?

  First-time users must obtain a verification stamp from a manual immigration officer, which is crucial for the one-time registration process and subsequent use of E-Gate.

E-Gate Malaysia Conclusion

In conclusion, E-Gate Malaysia stands as a beacon of convenience and efficiency for travelers between Singapore and JB. By embracing this technology, you not only save time but also enjoy a seamless travel experience.

Whether it's for shopping, business, or leisure, the E-Gate Malaysia system ensures that your trips are more about enjoyment and less about waiting in long queues. Remember to stay updated with the latest travel advisories and make the most out of your travels with E-Gate Malaysia.