An eCommerce Fulfillment Specialist's job entails coordinating and executing multiple facets of order fulfillment.
They work with inventory management systems to track stock levels, process customer orders, prepare packing lists and shipping labels, and ensure orders are packed correctly and shipped out on time. They liaise with delivery services to coordinate pickups and deliveries and handle customer inquiries related to shipping and delivery.
They may also be involved in handling returns, processing refunds, and maintaining records of all transactions. Furthermore, they work to identify and resolve any issues in the fulfillment process, aiming to improve operational efficiency and customer satisfaction continually.
