Do PIP call AFTER phone assessment before decision in sent? - Benefits and Work Forum (2024)

FAQs

How long after my PIP telephone assessment will I get a decision? ›

There is no time frame for when a decision must be made on your PIP claim. The Government has planned processing times for benefit decisions, for a PIP application this is 75 working days, but recent figures published confirm that only 51 per cent of decisions are made within this timescale.

The Decision making Process

You, a support worker or carer may get a phone call from the PIP decision maker to see if they can get a bit more information about your needs before making an award. Sometimes your support worker, carer, or GP will be sent a form by the assessment provider asking for more information.

Yes DWP can call you after an assessment, we have heard from forum members where it has happened to them, usually DWP want to clarify some information. You could contact DWP and ask if they tried to contact you.

The health professional will write a report and send it to the Department for Work and Pensions. We will read the report and any other information we have to help us make a decision. We will then send you a letter. The letter will tell you if you can, or cannot, get Personal Independence Payment.

The Department has developed over 25 SMS text messages to send out at 17 key points in the PIP claimant journey, for example when we have sent out the “How your condition affects you” form (PIP2); when an assessment provider has received this form; when we have made a decision to award PIP; and when we have issued a ...

Currently there seems to be quite a variation being reported on the forum, 4-12 weeks seems to encompass the vast majority of claims.

On average, it takes the DWP 20 weeks from the date you started your claim to make a decision. Some claims take less time; some take more.

Your decision letter tells you whether you qualify for PIP and how much you will get. Your PIP will be backdated to the date when you made the PIP claim, so you are likely to get a lump sum back payment. This lump sum payment can be very large. The DWP might contact you and offer to pay it in instalments.

The health professional will write a report for the Department for Work and Pensions (DWP). A DWP decision maker will then decide whether you're entitled to PIP, at what rate and for how long. PIP is made up of 2 parts, the daily living component and the mobility component.

At the time of extracting the survey sample, just over half (51 per cent) had been awarded PIP , 34 per cent had been disallowed and a further 16 per cent had no outcome to date, although some of this latter group may have been informed of a decision by the time of their survey interview.

Can PIP give you a decision over the phone? ›

Assessments can be in person, over the phone or by video call. You'll get a letter that tells you what will happen with your PIP. If your needs have changed, your PIP might be increased, reduced or stopped.

Unless you have a terminal illness you'll usually have to have an assessment to complete your Personal Independence Payment (PIP) application. It's an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination.

Eight weeks is an approximate time frame. You may hear earlier, you may hear at exactly the eight-week mark, or it may be even longer. There won't be any more assessments. If the DWP requires any further information - eg from the GP - they will contact them.

We look at any other information you have sent us and make a decision. We will then send you a letter. This letter will tell you if you can get PIP. It will also tell you the amount of PIP you will get and how long you will get it.

It may take four to six weeks after the assessment for you to receive the decision. determines whether you have 'limited capability for work related activity'. If so, you are placed in the 'support group'.

Applying for PIP is a long process. From the moment you first call the PIP new claims line, it can take anything from three to eight months. After your assessment, there's currently a wait of around 8 to 12 weeks for a decision. If your claim is successful, your PIP may be backdated when you start receiving it.

DWP will review your form. If they need more information, an independent health professional might phone you to ask some questions or send a letter inviting you to an assessment. Assessments can be in person, over the phone or by video call. You'll get a letter that tells you what will happen with your PIP.

PIP success rates after a telephone assessment averaged a success rate for new claims is just 48.5% in the last 6 months.

You should receive your decision letter in 2 weeks. Once you receive your letter, contact us if you have any questions. Do not call before you get the letter as we will not be able to tell you the decision. Please remember to contact us if your circ*mstances change.""""