FAQs
How does the Direct Express® card work? Each month, your money is automatically deposited to your Direct Express® card account on your payment date. You can go to any bank, credit union, or ATM that shows the Mastercard® logo, even if you do not have a bank account.
Why is my direct express card not working at the ATM? ›
A Transaction may not be processed if: (a) the amount of the Transaction exceeds your available balance, (b) the Card has been reported lost or stolen, (c) we are uncertain whether you have authorized the Transaction, or (d) there is a dispute involving your available balance.
Where can I get money off my direct express card for free? ›
The Direct Express® card surcharge-free ATM network offers surcharge free ATM access at approximately 75,000 ATMs throughout the country including Comerica Bank, Charter One, Privileged Status, Alliance One, PNC Bank, MasterCard® ATM Alliance, and MoneyPass.
What bank is associated with Direct Express? ›
The Direct Express® Debit MasterCard® card is issued by Comerica Bank, pursuant to a license by MasterCard International Incorporated. MasterCard® and the MasterCard® Brand Mark are registered trademarks of MasterCard International Incorporated.
How do I get emergency cash from Direct Express? ›
How to Access Your Cash With MoneyGram
- Ask for the reference number associated with your transfer.
- Gather your reference number and personal identification for easy access at the station.
- Go to your local MoneyGram venue.
- Complete the receiver form.
- Hand it to the MoneyGram agent.
- Receive your cash.
How much can I withdraw from my Direct Express card at Walmart? ›
Withdraw up to $1,000 at Walmart Money Services or Customer Service Desks.
Why is the ATM not accepting my card? ›
There are a number of issues that could result in a debit card decline. For starters, you could be mistaken about your balance, or you may have reached your daily limit for withdrawals. The bank may feel the transaction is suspicious, based on your purchase history. Technical issues may also be to blame.
What app do I use for direct express card starting with 5332? ›
The new biometric access version of the Direct Express® Mobile App is free and is compatible with cards identified by numbers beginning with 533248. The mobile app can be downloaded from the Apple® App Store and Google Play™ (Android™).
Can I overdraft my Direct Express card at ATM? ›
There's no Direct Express Overdraft
The Direct Express card cannot be overdrawn in most cases unlike a checking account. In the event that card has inadequate funds, the repayment will generally be denied.
How do I get all my money off my Direct Express card? ›
You can withdraw your money at an ATM machine, by obtaining cash-back at a retail location, or by visiting any bank or credit union that displays the MasterCard® acceptance mark and get cash from a teller. Please note that fees may apply depending upon how you use your card.
When you use an in-network ATM — one that your bank partners with — you usually do not pay a fee for the service. To find an in-network ATM, you can check your bank's website or look at the back of your ATM or debit card.
What ATMs can I use with Direct Express? ›
Direct Express® cardholders can get cash from ATMs worldwide wherever the MasterCard® acceptance mark is displayed. Some ATM owners apply a surcharge fee to use their ATMs. This fee is in addition to any other fees applied.
Why is my direct express card being declined when I have money? ›
A Transaction may not be processed if: (a) the amount of the Transaction exceeds your available balance, (b) the Card has been reported lost or stolen, (c) we are uncertain whether you have authorized the Transaction, or (d) there is a dispute involving your available balance.
Is Direct Express considered a bank account? ›
The Direct Express® card is a debit card you can use to access your benefits and you don't need a bank account. With the Direct Express® card program, your federal benefit payment directly deposits into your card account. Your monthly benefits will be available on your payment day—on time, every time.
How do I withdraw money from Express ATM? ›
Withdraw at a Cash Express ATM
- Select your pocket on Ozow.ME.
- Select the drop down box next to your balance, and select “Withdraw”.
- Select “Cash Express ATM”, and hit “Next”.
- Select “EFT into my bank account”, and hit “Next”.
- Confirm the amount and fee. ...
- Select “Withdraw”.
- Enter the OTP that is sent to you via SMS.
How to transfer money from direct express to cash app? ›
Use the Direct Express Mobile App: Log into the Direct Express app and navigate to the transfer section. Transfer Funds to Bank Account: Enter your bank account details and initiate the transfer. Link Bank Account to Cash App: Once the funds are available in your bank account, open Cash App and link your bank account.
Where can I withdraw money from my Chime card for free? ›
What ATM is fee-free for Chime? With Chime's fee-free1 ATM network, you can make fee-free cash withdrawals at any MoneyPass ATM in a 7-Eleven® location and any Allpoint or Visa Plus Alliance ATM.