I started a complaint, seller never responded, then I get an email from ebay (after I replied to ebay's email three times, ebay simply ignored my replies) inviting me to escalate my case:
- Follow the Case Details link below
- Click "Respond to Case"
- Select "Escalate this case" to eBay Customer Support
- Click "Submit" after providing additional details you'd like to share about your case
Problem is, when I do #1, I don't see "Respond to Case" option. There is only
- Send a message to the seller
- Close this request
If you're satisfied with the seller's reply, or if you received your item, you can close the request
- Ask us to step in and help
What am I do do? I don't want to do the wrong thing and accidently close the case. The seller has disappeared.
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