We’re always working hard to make sure your Lloyds Bank Visa debit card has the latest security and fraud prevention features.
Our automated protection service
If our systems pick up spending patterns on your account that might indicate fraud, we have measures in place to keep your money safe. Usually, our automated telephone service will call you so you can confirm that you made the purchase – and if you think it’s fraudulent, our operators are ready to help.
To make sure we can contact you, please ensure we have your up-to-date mobile or best contact number. It’s simple to update your phone number online.
What happens if you’re subjected to fraud?
As soon as we’re aware of fraud our expert operators will put a stop to it. We’ll ensure you are reimbursed for any losses incurred through no fault of your own. We will also send you a new card as soon as possible.
Calls that claim to be Lloyds Bank
Rarely, a fraudster may try to call you pretending to be from Lloyds Bank. We will never ask you to divulge, in full, any passwords or sensitive account information. If you are ever in doubt about the authenticity of a call, or have questions about our automated calling service, please call us.
What you can do to help minimise the risk of fraud
- Only buy online from known retailers
- Always look out for the padlock symbol at the top of your browser window
- Never tell anyone your PIN or Internet Banking log on details
- Always shred receipts and documents containing personal information before disposing of them
With these tips in mind, you should be protected from becoming a victim of fraud. Remember to always stay vigilant when using your debit card.
Help if things go wrong
Visa Chargeback protects you if there’s a problem with goods or services you’ve bought on your Visa debit card. Using the service could mean that we can return a payment back to your debit card, if there has been a problem.
Always contact the retailer first if you have an issue with goods or services bought from a retailer. If they can’t help you, follow our payment disputes guide for advice on what to do next.
