How do I apply to access online banking?
If you need assistance toregister to online bankingplease call our Customer Service Centre on1300 306 543(or +612 9005 8421 if calling from overseas).
How soon will I be able to use my HSBC Day To Day Account after I apply for it?
If you opened your HSBC Day To Day account at a HSBC Branch, you will be able to use the account immediately, however it will take a few days for you to receive your Visa Debit Card and PIN which is required for ATM, EFTPOS and other Visa Debit transactions.
If you applied for your HSBC Day To Day account online or over the phone, we will write to you to advise you when your account has been opened, at which time your account is available for use and you will shortly afterwards receive your Visa Debit Card and PINand online banking registration details to register and access your account.
How do I apply for an HSBC Day To Day Account?
Three simple ways to apply for an HSBC Day To Day account:
- Online
- Visit your local HSBC Branch.
- Contact Us on 1300 131 605 (or +612 9005 8114 if calling from overseas) to apply over the phone with the help of one of our consultants - the phone service is available Monday to Friday from 8:00am to 8:00pm AEST.
How do I transfer my regular payments to my new HSBC Account?
Use this quick step-by-step guide totransfer your regular payments to your new HSBC Account.
Is there a minimum opening balance required to open an HSBC Day To Day account?
No, there is no minimum opening balance required to open an HSBC Day To Day account.
What fees apply to the HSBC Day To Day Account?
No fees apply for domestic transactions, however, fees apply for overseas transactions and other banking services. For full details, please refer to ourPersonal Banking Booklet (PDF, 1.50 MB).
Are there daily withdrawal limits for my HSBC Day To Day account?
The daily withdrawal limit for your HSBC Day To Day account is $2,000 per day combined ATM/EFTPOS withdrawal and $10,000 for Visa daily purchase limit.
You can increase or decrease your Visa Debit card daily withdrawal and purchase limits by completing the HSBC VISA Debit Card Daily Limit Amendment Request Form and return it to us.
How do I link my HSBC Day to Day account with another account?
The HSBC Day to Day Account can be linked to an HSBC Everyday Savings Account. You can do this by completing the HSBC Everyday Savings Account: Nominated Account Details and Client Acknowledgement Form. This form can be found in theSavings and Deposit Account Formssection of the website, at your local HSBC Branch, or call our Customer Service Centre on1300 308 008(or+612 9005 8220if calling from overseas) and we can send you one.
How do I close my HSBC Day To Day account?
Complete theAccount Closure Request Formand mail your request to us or visit an HSBC Branch and we'll be able to assist you.
How do I change my address for my HSBC Day To Day account?
Three simple ways to update your address for your HSBC Day To Day account:
- Update your details on Personal Online Banking.
- Send a secure email through Personal Online Banking.
- Visit your local HSBC Branch.
- Contact our Customer Service Centre on 1300 308 008 (or +612 9005 8220 if calling from overseas) to update your address over the phone with the help of one of our consultants - the phone service is available 24 hours a day, 7 days a week.
My HSBC Day To Day account has been locked because I haven't used it. How do I re-activate it?
To re-activate your HSBC Day To Day account, contact our Customer Service Centre on 1300 308 008 (or +612 9005 8220 if calling from overseas) or visit a HSBC Branch and we'll be able to assist you.
How do I access my HSBC Day To Day account?
You can access your HSBC Day To Day account anytime you like using our HSBC Mobile Banking app, HSBC Online Banking or HSBC Phone Banking, on 1300 308 008 (or +612 9005 8220 if calling from overseas). All 3 options are available 24 hours a day, 7 days a week.
