When you’re looking to hire and build your customer service team, you’re faced with one question: What will you call your employees?
Your titles say a lot about your company and explain what you expect your employees to do. So we’ve compiled a comprehensive list of all customer service job titles.
To choose the best customer service titles for your company, take a look at this list!
What Are Customer Service Jobs?
Customer service jobs relate to helping clients. Customer service is in charge of everything involving your customers—from solving their common questions to crafting their experiences.
People in customer service are usually people with passions for helping others. They understand people and want to help them make the right choices. Someone working in customer service usually describes themselves as an outgoing, problem-solving people person.
People usually start out as customer service representatives. Usually, this job doesn’t have a lot of requirements—just a highschool diploma and some experience. Their personalities and people skills are more important than their backgrounds.
Once a customer representative gets experience (and maybe some superior education), they can usually grow to become a customer service manager and supervise their own team or design customer journeys as a customer service specialist.
Most Relevant Customer Service and Customer Support Job Titles
Here are the usual names of customer service positions (along with their variations), in order to help you find the right fit.
Customer Service Job Titles
We’ll start with customer service jobs, which include all jobs with the primary objective of directly helping individual clients.
Customer Service Representative
The title of Customer Service Representative is the most common title for employees directly working with clients. That’s why you need to pay close attention to who you hire and how you hire them.
Here’s how the job looks.
Customer Service Representative Job Description
A customer service representative is in charge of giving customer support by answering the questions of current and potential clients, filing their complaints, and helping them find the right products.
They’re the faces of the company, and they’re in charge of supporting clients while properly representing your company’s values.
Customer Service Representative Skills
- Strong interpersonal skills
- Multitasking
- Ability to adapt to multiple customers
- Outgoing personality
- High school degree
Customer Service Representative Salary
In the United States, customer Service Representatives usually make around $13.57 per hour (or around $32,500 annually).
Other titles for Customer Service Representatives:
- Customer Service Advisor
- Customer Service Specialist
Customer Service Agent
The title of Customer Service Agent is usually given to customer representatives who mostly handle customers over the phone, instead of in person.
Customer Service Agent Job Description
Customer service agents help clients over the phone by verifying their information and helping them with their queries. They can determine clients’ eligibility for products or services and report problems to the company, and they can help clients navigate the company’s website and handle their newly acquired products.
Customer service agents also tend to sell clients different, better solutions and have sales quotas.
Customer Service Agent Skills
- Excellent communication skills
- Basic computer skills
- Positive, service-oriented attitude
- Excellent performances under pressure
- High school degree
Customer Service Agent Salary
Customer Service Agents make around $13.57 per hour (or around $32,500 annually) in the United States.
Other titles for Customer Service Agents:
- Customer Support Agent
- Customer Support Specialist
- Customer Service Specialist
Customer Service Manager
In customer service, all representatives working directly with customers report to their managers. Here are customer service managers’ job duties, as well as the requirements for hiring them.
Customer Service Manager Job Description
A Customer Service Manager usually works alongside their customer service team by servicing customers and answering their queries. In addition, this manager is in charge of their team, oversees their achievements and quotas, solves customer escalations, and organizes and motivates their teams.
They also handle customer accounts, and they are in charge of their team’s success. Since a customer service manager is the bridge between the company and the customer service reps, they must understand the company’s values, policies, and products very well.
Customer service managers may also hire and fire customer service reps and evaluate their job performances.
Customer Service Manager Skills
- Bachelor’s Degree in Business, Administration, or a related field
- 5+ years of supervisory experience
- Strong verbal and written skills
- The ability to remain calm under pressure
- Extensive knowledge about the company and product
- Organizational skills
- Administrative skills
- Computer skills (such as spreadsheets, presentations, and reports)
Customer Service Manager Salary
Customer service managers make a minimum of $25 per hour (or $58,000 annually). They may also receive regular performance bonuses.
Other titles for Customer Service Managers:
- Client Success Manager
Customer Experience Specialist
Customer experience specialists look at all customers as a whole, and they work directly with customer reps, sales teams, and marketing teams to improve the customer experience.
Customer Experience Specialist Job Description
A customer experience specialist designs and tracks customer journeys, supervises product design, identifies customer service bottlenecks, and helps craft sales quotas and product placement strategies.
Customer experience specialists fine-tune the customer experience by crafting customer personas and developing campaigns that cater to their needs. They may also develop customer service training materials and tools.
Customer Experience Specialist Skills
- Bachelor’s degree in Business, Marketing, Psychology, or Management
- Strong problem-solving skills
- Strong verbal and written communication skills
- Basic design skills
- At least 5 years of customer service experience
- Highly level of adaptability
Customer Experience Specialist Salary
The average Customer Experience Specialist makes around $34 per hour (or $68,000 annually).
Other Titles for Customer Experience Specialists:
- Customer Engagement Expert
Customer Service Director
Customer service directors are in charge of different sectors or districts, and they supervise managers across different branches.
Customer Service Director Job Description
A customer service director is vital in any midsize to large company. They’re responsible for developing and implementing the company’s culture and processes when dealing with customers. They create and improve on company policies, and they develop training tools for customer service representatives.
Customer service directors are usually in charge of customer managers. They supervise them and take their feedback to upper management.
Customer Service Director Skills
- At least 5 years of experience in customer service
- Master’s degree in Business, Psychology, or Management
- Strong computer skills
- Strong communication skills
- Strong analytical skills
Customer Service Director Salary
Customer Service Directors usually make around $138,000 per year.
Other titles for Customer Service Directors:
- Customer Service District Manager
Customer Service Consultant
A customer service consultant is usually hired by a company to find areas of opportunity in its customer service. As third parties, these consultants can see customer service with fresh eyes and provide a much-needed external perspective.
Customer Service Consultant Job Description
Customer service consultants are customer service experts that specialize in assessing the overall customer service of a company. They find ways to help a company do a better job at retaining and supporting its customers.
Customer Service Consultant Skills
- Ample customer service experience
- Bachelor or master’s degree in business or management fields
- Strong analytical mindset
- Strong computer skills
- Proven professional experience
Customer Service Consultant Salary
Customer service consultants are usually hired according to the project. They are paid between $50 to $150 per hour, depending on previous experience.
Other Titles for Customer Service Consultant
- Client Success Engineer
Further Customer Service Job Titles
You can use these titles to better reflect your company’s style:
- Happiness Team – A lighthearted and joyful-sounding name to reflect your company’s approach.
- Guest Service Team – Good for businesses in hospitality.
- Customer Guru – Great for customer-focused businesses.
Customer Support Job Titles
While customer service representatives usually work proactively to help both current and potential clients, customer support reps work reactively to solve clients’ issues. Unlike customer service, customer support typically doesn’t involve any sales activity.
Here are their roles and titles.
Customer Support Representative
Unlike customer service reps, customer support representatives help clients utilize their products or services.
Customer Support Representative Job Description
Customer support representatives are usually the first people clients call when they have issues with their purchases. They help customers by understanding the source of the issue, giving simple troubleshooting, and helping the customer navigate their products.
Typically, customer support representatives only speak to a customer when the customer experiences an issue. Customers generally reach them via phone call, and they’re expected to do everything in their power to quickly and effectively resolve their issues.
Customer Support Representative Skills
- Basic computer skills
- Great communication skills
- Great problem-solving skills
- Tech-savviness
- High school degree
Customer Support Representative Salary
Just like customer service representatives, customer support representatives usually make around $13.57 per hour in the United States (or around $32,500 annually). They may have a higher salary if their position requires higher education.
Other titles for Customer Service Representatives:
- Customer Support Associate
- Customer Support Specialist
- Customer Support Officer
- Customer Trainer
Customer Service Engineer
Customer service engineers specialize in giving customers specific technical support regarding the company’s products and services. Unlike customer support representatives, engineers fully dedicate themselves to fixing, restoring, or servicing the items the client has already purchased, instead of giving instructions about ways to help a client fix their issue.
Customer support representatives may send an engineer to a client if they couldn’t resolve the initial issue.
Customer Service Engineer Job Description
Customer service engineers offer technical support to clients having issues with the company’s solutions. They may provide customer support in areas like software, machines, computer networks, and many other products.
These engineers may respond to customers on the phone, on-site, or even at the customer’s location, in order to fix and resolve customer issues.They might also use your business intelligence solutions like Microsoft Power BI or Tableau to gather data around your customer interactions. (If you’re just getting started, you can also use external Microsoft Power BI services.)
Depending on the product and the company, customer service engineers may need some basic technical training or an engineering degree.
Customer Service Engineer Skills
- Computer skills
- Strong problem-solving skills
- Analytical skills
- Communication skills
- Mechanical skills
- Possibly an engineering degree
Customer Service Engineer Salary
A customer service engineer with an advanced education usually makes around $32 per hour (or $64,000 per year).
Other Titles for Customer Service Engineers:
- Customer Support Engineer
- Technical Support Engineer
Customer Support Manager
Customer support representatives respond to their customer support managers. These managers have very similar responsibilities to customer service managers, except they work on the customer’s technical needs. The manager usually has all the responsibilities of a customer support rep (with a few more added in).
Customer Support Manager Job Description
Customer support managers work alongside their teams and help them make hard queries and supervise teams to reach their goals. They handle escalated phone calls and deal with the hardest clients.
A customer support manager needs to be an expert in their company’s solutions, in order to educate and train their team. They may also hire and fire members of their team.
Customer Support Manager Skills
- Bachelor’s Degree in Business, Administration, Engineering, or a related field
- 5+ years of supervisory experience
- 5+ years’ supervisory experience
- Strong verbal and written skills
- The ability to remain calm under pressure
- Organizational skills
- Administrative skills
- Great technical knowledge of the company’s product
- Tech-savviness
- Computer skills (such as spreadsheets, presentations, and reports)
Customer Support Manager Salary
Customer support managers make a minimum of $25 per hour (or $58,000 annually). Their salary may increase if their position requires an engineering degree. They may also receive regular performance bonuses.
Other titles for Customer Service Representatives:
- Customer Support Coordinator
Further Customer Support Job Titles
These titles can be applied to your customer support teams:
- Help/Service Desk – Used for IT-related companies.
- Technical Services – Short and professional.
- Customer Success Agent – Highlights what your team is trying to achieve.
- Tech Support/Engineer/Support Expert – Mostly used for technology-related companies.
- Support Hero/Ninja/Guru – For playful and lighthearted companies.
Conclusion
Hiring the right people starts with choosing the right name for the role. Customer service job titles can truly help your employees assume their roles and meet your expectations. They’re integral to attracting the right people, giving them the right expectations, and even fostering the right culture!
So remember: Choose customer service job titles very carefully. Then you can make sure they’re reflections of your company’s customer service style.
