Customer Service FAQs | Allianz Life (2024)

Know your salesperson before you buy any financial product.Contact your state insurance departmentto make sure he or she is properly licensed, or go online to BrokerCheck atwww.finra.orgto learn more about your registered representative.

Allianz uses disclosure documents to help inform you of the costs and benefits of each product before you buy – and that’s why we give you time to examine the product and cancel it for a full refund. We follow a variety of procedures to verify that any annuity contract or life insurance policy you buy from us meets your stated needs.

Insurance fraud can be broadly defined as an intentional act or omission undertaken to gain unjustified or unlawful benefits and advantages. There are some steps you can take to help prevent this from happening to you:

  • Review your contract upon receipt to make sure it reflects the premium you paid and the benefits you purchased, as well as the correct allocations, beneficiaries, contact information, etc
  • Make sure your financial institution has your correct address, email, and phone number. Your financial professional should never ask to have correspondence sent directly to his or her office or home address.
  • Review all statements and mailings. If there are changes to your account, make sure you requested them. Call your financial institution if you notice discrepancies.
  • Consider signing up for online documentsto reduce the risk that paper statements will be lost or stolen in the mail.Log in to set your online document preferences.
  • Safeguard your passwords. Don’t write them down or share them with anyone – even your financial professional – and never email them to anyone.
  • Store sensitive documentsin a safety deposit box or other secure location.
  • Shred sensitive documentswhen you no longer need them.
  • Never give out personal informationin response to correspondence or a phone call you didn’t initiate.

To help protect you from fraud, Allianz provides periodic statements of your product’s activity. We also monitor your product for suspicious requests or transactions, and confirm any changes to your account in writing.

We encourage all clients to plan ahead to avoid delays with physical mail that could negatively impact your life insurance policy. This includes the potential cancellation or nonrenewal of policies due to nonpayment of premium. Here are steps you can take to help protect yourself:

Know when payments are due. If you’re not sure when premium is due or how much you need to pay, contact us or confirm with your financial professional. You can also find past premium payment information by registering or logging in to our website.

Schedule secure automatic premium payments. Avoid mail delays with recurring automatic payments. Register or log in to access these forms online.

Use direct deposit to receive secure electronic payments. Save time and skip the bank line by signing up for direct deposit for one-time and recurring withdrawals. Register or log in to access these forms online.

Make a phone payment. You can call us to process an authorized debit of your bank account by phone. When you make a payment, write down confirmation numbers, print receipts, and/or take screen shots. We do not currently accept payments through our website.

Keep proof of payment/mailing. If you must use the United States Postal Service (USPS) to pay premium, allow significant additional time and protect yourself by using the priority mail service or by securing a Certificate of Mailing. These can be obtained at any USPS kiosk or service counter.

Sign up for online document delivery. You can sign up to receive notifications when new statements and other correspondence is available online. To do so, register or log in to your account, click on your name in the upper-right corner, and select “Delivery Preferences” from the drop-down menu. Please note that email notifications are not available for premium payment updates. You will still receive a physical notice by mail and can call us anytime to coordinate payment by phone.

Note: While applicable to clients in every state, this information is provided in partnership with the Maryland Insurance Administration based on a recent consumer advisory notice.

Customer Service FAQs | Allianz Life (2024)
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