How Often May I Change My Card
You can change your card image as often as you like. Just remember that production charges may apply.
What if my art/image is rejected?
You will be contacted by Frankenmuth Credit Union via text message, phone call or email explaining that it is necessary for you to submit another card design and/or choose a design from the card image gallery.
Will my card number/pin change?
If you are replacing a current MasterCard Debit/ATM Card, your card number will remain the same, however, the expiration date will change.
Will My card look and feel the same?
Your new personalized card will not only look different, but it will also feel different because it does not have the raised numbers that you would expect. Unlike an embossed MasterCard card with raised numbers, letters, and symbols, the un-embossed card has a smooth, flat surface.
The new un-embossed, personalized MasterCard Debit/ATM cards are accepted by all MasterCard merchant locations with electronic terminals.
When will my new card be ready?
Once the new card design and/ or services are approved, the typical delivery time is 1-3 business days. You will be contacted by Frankenmuth Credit Union via text message, phone call or email giving pick-up instructions.
Will merchants accept my card?
Yes, your new un-embossed MasterCard ATM/ Debit Card may look and feel different, but it is a valid card that can be accepted at any MasterCard merchant location which has an electric terminal.
What if I have a joint account?
A joint account can have two designs. The joint owner or authorized user of an account may have a different design for the same card type. Please note the production charge may apply for each card.
What if I have several cards?
You can have a different card design for each of the card types that you have. Please note a production charge may apply for each card.
How do I activate my card?
Call 989-497-1600 to activate your card.
