Crypto deposits are quite different from fiat deposits, as they happen on a blockchain. Keep in mind some key points to smoothly deposit crypto to CEX.IO.
Сheck your deposit address before every new operation. Sometimes, due to constant internal and network improvements, your CEX.IO wallet address can change. If you use the old address it can lead to a loss of funds since we don’t have access to inactive wallets.
For this same reason, avoid using your CEX.IO wallet for receiving mining rewards.
Your deposit amount should be equal to or more than the required minimum. We won’t be able to credit a smaller amount to your wallet for technical reasons. You can find information about the minimum required amounts on the Limits and Commissions page.
Double-check the currency you’re sending.
If you use an address for the wrong currency, the transaction will not reach its destination and you won’t be able to restore your funds. For example, BCH cannot be credited to a BTC wallet just as Ethereum-based tokens may be lost when sent to an ETH wallet.
Don’t forget to check how many confirmations are needed for every cryptocurrency transaction to reach your CEX.IO wallet.
Here are some useful tips on depositing particular cryptocurrencies to CEX.IO:
Your LTC address on CEX.IO has a P2SH format (starting with "M")*. However, some crypto platforms still don’t support transactions to these new addresses. In this case, you can simply use the LTC address converter and use an old (3-prefixed) format for your wallet address.
* Litecoin addresses have similar formats to BTC addresses. In order to resolve confusion, the Litecoin community developed a new format for wallets (P2SH) that are prefixed with M. Such wallets work in the Litecoin network only and are not valid for Bitcoin.
CEX.IO supports USDT deposits through the Ethereum, Binancesmartchain, Tron and Solana Blockchain. Attempting to deposit USDT through any other Blockchain to CEX.IO will cause a failed deposit and loss of funds.
Please note that USDT ERC-20 wallet addresses start with "0x", BEP-20 addresses also begin with "0x", and TRC-20 addresses start with "T".
Stellar wallets have a special Memo ID or text. When sending XLM to your CEX.IO account, make sure to include the correct Memo ID. An incorrect or missing Memo ID can result in a processing delay or missing funds.
Some Stellar wallets need to be activated with an initial deposit. However, this is not necessary for your CEX.IO wallet.
When depositing XRP to CEX.IO, a Destination tag is required to associate your transaction with your account. You can find this tag on the Deposit page together with your deposit address.
If you forget the tag, it will be difficult to restore your funds. In case you enter the wrong tag, your funds will be sent to another recipient.
Every ATOM wallet has a special Memo ID that you need to include when making a deposit to CEX.IO
You can find your personal Memo ID together with your ATOM wallet address on the Deposit page. Please note that a missing or incorrect Memo ID may lead to a loss of funds.
Unlike most cryptocurrencies, NEO does not have decimal places. When sending NEO to your CEX.IO account, use only whole numbers.
If you send amounts with decimal values, you’ll lose the fractional portion of your transaction. For example, when you enter 2.04 as your deposit amount, you’ll receive only 2 NEO on your CEX.IO balance. The remaining 0.04 NEO will be charged from your sending wallet and left in the network.
CEX.IO does not support the Ethereum-based version of the TRON token. Please use only a TRC-20 compatible wallet* to deposit CEX.IO. Attempting to deposit Ethereum-based (ERC-20) TRX to a CEX.IO wallet may cause a failed transaction and loss of funds.
* TRC-20 wallets start with "T" and ERC-20 wallets begin with "0x".
Your CEX.IO XTZ wallet has an implicit account address (that starts with "tz"). This wallet is used for baking and doesn’t support smart contract transactions (or delegation). There is another format of XTZ wallet that’s designed for delegating (smart contracts) and that starts with "KT". Transactions between wallets of different formats are not supported, so make sure you’re sending funds from a TZ wallet.
KAVA wallets have a special Memo ID. To send KAVA to your CEX.IO account you should include the correct Memo ID. An incorrect or missing Memo ID can result in a processing delay or missing funds.
KSM funds cannot be transferred between CEX.IO users, only external addresses are accepted.
Each SEI wallet has a unique memo ID that must be included when depositing funds to CEX.IO. Make sure to check your memo ID before initiating the deposit. Failure to include the correct memo could result in the loss of funds.
A memo ID is required when depositing TIA to CEX.IO. Please check which memo ID needs to be included for the transaction to process successfully.
When depositing INJ through the Injective network to CEX.IO, a memo ID is necessary. Double-check which memo ID should be included to ensure the transaction is processed successfully.
A memo ID is required when depositing DYDX through the Dydx network to CEX.IO. Be sure to check which memo ID you need to include to complete the transaction correctly.
In case of deposit delays
If your deposit gets enough confirmations but still is not credited to your CEX.IO balance, contact our Support Team via chat. To check all the details of your operation, we’ll ask you to provide:
User ID of your CEX.IO account
Transaction ID of your deposit together with the link on the blockchain
The wallet address from which you sent funds
A screenshot of your deposit wallet address on CEX.IO
The more details you provide, the faster we’ll check out the situation and find a solution.
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