- ABOUT US
- I want to...
- Find financial aid for myself or my child
- Fill out a FAFSA Form
- Make a payment/get help with a student loan
- Learn how to use the Financial Aid Toolkit
- Learn about/use the FAFSA demo site
- Find info for students in foster care
- Find info to help undocumented students
- Find info to use for working with parents
- Find info and resources in Spanish
- Learn About Financial Aid
- Preparing for College
- Types of Aid and Eligibility
- The FAFSA® Process
- FAFSA® Updates
- FAFSA® Completion Data
- Loan Repayment Basics
- Conduct Outreach
- Host an Event
- Make a Presentation
- Ordering Publications
- Targeting Your Outreach
- Parents
- Adult Students
- Military Families
- Borrowers
- Non-U.S. Citizens
- Digital Outreach
- Articles and Emails
- Get Training
- Training Materials
- Search Financial Aid Tools and Resources
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Home » Contact Us
For Students, Parents, and Borrowers
| Ask Questions About the FAFSA® Process, Account Username and Password, and Federal Student Loans The Federal Student Aid Information Center (FSAIC) can answer your and your students' general questions about the federal student aid programs and application process. |
For Financial Aid Administrators
Ask Questions About Administering Federal Student Aid FSA Partner Connect can answer questions about administration of federal student aid. If you work in a college or career school financial aid office, feel free to get in touch. |
For School Counselors, College Access Professionals, and Nonprofit Mentors
Ask Questions About Student Aid The Federal Student Aid Information Center (FSAIC) can answer your and your students' general questions about the federal student aid programs and application process. |
| Ask Questions About Our Products and Services We can answer your questions about Federal Student Aid products and services (e.g., the Financial Aid Toolkit website and resources) for school counselors, college access professionals, and nonprofit mentors. |
Sign up for Partner Emails Several times a year, we email our partners with updates about our products and services, reminders about upcoming professional development opportunities, tips for outreach to students, and more. Note: These emails are intended to keep counselors and mentors up to date; they don't contain information for students or parents. Send students and parents to StudentAid.gov for information about federal student aid. |
Frequently Asked Questions
Q: Can someone from Federal Student Aid come talk to my students about the FAFSA® process (or about financial aid, or about loan repayment, etc.)?
A: Our team is very small, but we are occasionally able to make in-person visits to schools, libraries, or other venues to teach students, parents, and/or counselors about our programs and application. Check out our information on choosing a presenter for your financial aid event.
Q: How do I get information about which students at my school have completed FAFSA® forms?
A: Federal Student Aid provides information about numbers of FAFSA forms completed by school at StudentAid.gov/fafsa-hs-data. However, we do not provide lists of names of students who have submitted FAFSA forms. Instead, we make that data available to state grant agencies, who then may choose to share it with high school counselors in their state. Contact your state grant agency/state higher education agency for details about getting student-specific data for your school.
Q: Is my school allowed to link to your videos, fact sheets, infographics, or other resources from our website?
A: Yes; our information is free for you to use, and we encourage you to share it with students and parents. You're not allowed to charge anyone for our information, but you're certainly allowed to post it on your website, put it in your school newsletter, email it to students or parents, tweet it, etc.
Q: Why don't I see Spanish captioning on your videos?
A: You probably need to turn it on in YouTube. The following instructions refer to videos on our "Search Financial Aid Tools and Resources" page.
- Select the settings icon in the YouTube video.
- Select "Spanish" under the "Subtitles/CC" menu.
Q: Can a student be considered independent if they don't live with parents and/or aren't claimed on their taxes?
A: No, not as a rule. We recommend that you and your students review the information at StudentAid.gov/dependency to understand what makes a student independent and how certain circ*mstances might affect dependency status.
Q: What is an FSA ID, how can a student apply, and what if they have problems or questions?
A: An FSA ID is an account username and password that grants a student access to personal information on Federal Student Aid websites such as fafsa.gov. It also serves as an electronic signature. An individual can learn about and create for an FSA ID at StudentAid.gov/create-account.
Q: How can a borrower get information about their federal student loan?
A: A borrower can sign in to their account at StudentAid.gov/login to find out what federal student loans they have, how much they owe, what the interest rates are, how to make payments, and more. General information about federal student loans is at StudentAid.gov/repay.
