eServiceCenter
United American Policyholders – United American has made it easy to answer your policy questions 24 hours a day online!
The eService Center is your online portal for managing your account. It takes just a few minutes to register. All you need is a policy number and the insured's name and date of birth to have access to policy information 24 hours a day.
Providers – Please do not use eService Center. Instead, use eProvider Center.
eProviderCenter
eProvider Center is an online portal for healthcare providers to access remittance details for payments and claims from our participating payers.
Our participating payers are:
- United American Insurance Company
- Globe Life Insurance Company of New York
- Globe Life and Accident Insurance Company
- Liberty National Life Insurance Company
- American Income Life Insurance Company
Policyholders – Please do not use eProvider Center. Instead, use eService Center.
Speak with a live specialist today.
At United American, we're here to serve you. Let us help you with any of your customer service needs.
Find an Agent
(844) 593-8913
Monday-Friday: 7:30 a.m. - 5 p.m. CST
Customer Care
(800) 331-2512
Monday-Friday: 7:30 a.m. - 5 p.m. CST
Group Insurance Inquiries
800-353-6926
Monday-Friday:7:30 a.m. - 5 p.m. CST
Fax a document.
At United American, we're here to serve you. Fax your requested documentation or claims documents.
Customer Service
(972) 569-3721
(For documents requested by customer service)
Medicare Claims Documents
(972) 569-3709
Get in touch with us.
File a Claim
On the File an Insurance Claim page, you will find helpful information regarding the claims filing process for various types of benefits. Following the links will lead you to information such as claims filing instructions, printable forms, and examples of certain required documentation.
PLEASE NOTE: The claims process varies for different types of products. Therefore, processing times will vary and it may be necessary for us to request additional information in order to process your claim.
Frequently Asked Questions
Whether you're a policyholder or medical provider, we've got you covered.
PolicyholderFAQ
Learn things like where to pay your premium, or request a duplicate copy with these frequently asked questions.
Medical ProviderFAQ
Learn where to register your practice or any precertification requirements with these frequently asked questions.
Visit the eService center to make payments, manage your account, or to find answers to common questions.
By Mail
United American
Attn: Premium Remittance Division
P.O. Box 653020
Dallas, TX 75265
Important: This payment address does not apply if you have received a list billing from United American for a worksite or employer group account. Please use the address show on the list bill you received or call us for assistance.
By Certified or Registered Mail
United American
Attn: Premium Remittance Division
100 N Broadway Ave, Ste 1900
Oklahoma City, OK 73102
By Phone
Customer Care
(800) 331-2512
Monday-Friday 7:30 a.m. - 5 p.m. CST
Company Addresses
Payments
United American
Attn: Premium Remittance Division
P.O. Box 653020
Dallas, TX 75265
Important: This payment address does not apply if you have received a list billing from United American for a worksite or employer group account. Please use the address show on the list bill you received or call us for assistance.
Certified or Registered Mail
United American
Attn: Premium Remittance Division
100 N Broadway Ave, Ste 1900
Oklahoma City, OK 73102
Corporate Office
Home Office
3700 S. Stonebridge Drive
McKinney, Texas 75070
