If you encounter issues when you use Google Pay (formerly known as Tez), we want to help.
If you're located outside India and use an international number, you can't connect to our customer care phone number. You can contact us from 8 AM–12 AM Indian standard time (IST) on chat support.
Call the Google Pay India customer care number
You can call our customer care number toll free at: 1-800-419-0157. Our phone support is available in 5 languages (Hindi, English, Tamil, Telugu, and Kannada).
Account authentication when you speak with support
When you call the Google Pay toll-free number, you might be able to authenticate your account using a Google Pay generated verification code before you connect to our support team. This is important to verify the ownership of your account.
In some cases, if you have an open ticket with support, you might receive a call back for an update, where you will need to provide this verification code to authenticate ownership of your account.
Tips:
- The verification code experience is currently open to a small number of users. Over time, it will become more widely available.
- Your app version needs to be 120 or above to generate averification code.
How to generate the verification code:
- Open the Google Pay app
. - At the top right, click your profile picture.
- Click Settings Privacy and Security.
- Select Get OTP code.
- Important: Offline OTP isn'tavailable in iOS.
- You’ll find an 8-digit security code on your screen which you need to provide.
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Privacy and Security.
Important: The Google Pay authentication verification code is only available via the Google Pay app. We never share a verification code over email or phone. Please ensure you do not share your verification code with anyone.
To get help with a transaction or rewards
- Open the Google Pay app .
- Show transaction history.
- Select the transaction.
- At the bottom, selectHaving Issues?
- Follow the on-screen instructions and select the option.
.To get help when you add a form of payment, try these steps to fix problems while adding a bank account.
Visit our Help Center
- Open the Google Pay Help Center.
- Look for the issue you're facing from the list of articles on the Home Page.
- Browse through the help topic that is relevant to your issue.
Report suspicious activity
If you believe your Google Account was misused on Google Pay, like through suspicious or unauthorized charges, contact our customer care through the options mentioned above.
