Connect a smart lock to Airbnb (2024)

What happens when you connect a smart lock to Airbnb

Once you’ve connected a smart lock to Airbnb and added it to your listing, your guests for confirmed bookingsthat haven't yet startedand new bookings will automatically receive a unique code that’s only active during their trip. Codes will be sent to guests’ email and Airbnb messages for convenient access and can always be found in their Airbnb trip guide.

With your smart lock connected, we’ll let you know when your guests have checked in for the first time.

How unexpected lock issues are handled

To keep things running smoothly, your connected smart lock will have backup codes that can be shared with a guest in the event that your lock is offline at the time of booking and a code can’t be generated for them before check-in. A backup code may also be shared if your lock is offline when a trip change is made (ex: your guest extends their stay by a night), and their existing code won’t work for their entire stay.

When connecting your smart lock to Airbnb, you’ll add a backup entry method that will only be shared with your guests in the event of unexpected lock issues that prevent them from being able to access your place (ex: dead batteries or a broken keypad).

How you’re still in control of your connected smart lock

Rest assured, the lock is yours. You can still manage and change personal codes from your smart lock app—like those for your cleaner or Co-Hosts—as you’d like, allowing you to host in the way that works best for you. Airbnb can never see any of the codes on your smart lock and will never change personal codes that you've added to your lock.

You also have the flexibility to adjust when guests’ codes are active. If you need to change a guest's code or access after they've checked in, find out how to manage your guests’ smart lock codes.

Which Hosts are eligible to connect a smart lock to Airbnb

To connect a smart lock to Airbnb, Hosts must have a listing that’s located in the US or Canada and have a compatible smart lock model.

Compatible smart locks

Hosts with listings in the US or Canada can connect a compatible Schlage, August, or Yale smart lock to Airbnb.

Schlage

You can use Schlage residential locks that are connected to the internet and have a keypad.

The compatible Schlage smart lock models are:

• Schlage Encode Plus Smart WiFi Deadbolt
• Schlage Encode Smart WiFi Lever
• Schlage Encode Smart WiFi Deadbolt

August and Yale

The compatible August smart lock models are:

• August Wi-Fi Smart Lock + Keypad¹
• August Smart Lock with Connect Wi-Fi Bridge + Keypad¹
• August Smart Lock Pro with Connect Wi-Fi Bridge + Keypad¹
• August Smart Lock with Connect Wi-Fi Bridge + Keypad¹

¹Keypad options include Yale Keypad, Yale Keypad Touch, Yale Smart Keypad, or August Smart Keypad.

The compatible Yale smart lock models are:

Yale Assure Lock with Wi-Fi²

• Yale Assure Lock Touchscreen with Wi-Fi
• Yale Assure Lock Keypad with Wi-Fi
• Yale Assure Lock SL with Wi-Fi
• Yale Assure Lever with Wi-Fi

Yale Assure Lock 2 with Wi-Fi²

• Yale Assure Lock 2 with Wi-Fi
• Yale Assure Lock 2 Touch with Wi-Fi
• Yale Assure Lock 2 Plus with Wi-Fi

Yale Approach Lock with Wi-Fi (separate keypad required)

• Yale Approach Lock with Wi-Fi + Keypad or Keypad Touch

²Wi-Fi built-in or Connect Wi-Fi Bridge.

Before connecting your smart lock

Here are some helpful tips before getting started:

• Check that your lock is compatible with Airbnb and has a keypad accessory, if required
  • Make sure that your lock is running the latest firmware version. You may not be able to connect your lock to Airbnb if you’re using an old version of the smart lock app.
• Install your lock on your place’s entry door.
• Connect your lock to wifi.
  • Your lock must be connected to wifi to connect to Airbnb. Be sure to connect to the wifi band that your lock manufacturer recommends (ex: 2.4 GHz).
• Have your smart lock account login info ready.
  • During the connection process, you’ll log into your smart lock account to identify the lock you want to connect.
• Some smart home platforms (ex: Apple HomeKit) may interfere with Airbnb's ability to discover your smart lock.
  • If you’re having trouble, try disconnecting your smart lock from the smart home platform and then connect to Airbnb again.

Once you’ve connected your lock to Airbnb, find out how to set up your listing’s connected smart lock.

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