The student loan borrower will be eligible for a 0.25 percentage point interest rate reduction on their loan if the borrower or their cosigner (if applicable) has a qualifying account in existence with us at the time the borrower and their cosigner (if applicable) have submitted a completed application authorizing us to review their credit request for the loan. The following are qualifying accounts: any checking account (our student checking account might be worth considering in this case), savings account, money market account, certificate of deposit, automobile loan, home equity loan, home equity line of credit, mortgage, credit card account, or other student loans owned by Citizens Bank, N.A.
Under some circ*mstances, a decision on a student loan application can be immediate. If it's not immediate, it can be within 3-5 business days, though, on average the total time frame from beginning to end of the application process itself is approximately 2-4 weeks.
If you’ve received an email that you need to take action on your loan, you should choose either “Log In” or “Check My Loan Status.” If you do not already have a user account, you should create one at this time.
If your application has not been submitted for a credit review, you should choose "Finish an Application." There, you will see four options:
- I have a saved application I would like to finish. If you didn't finish your application when you began it, please select this option and you will be able to log in with your user account.
- I started an application by phone or online and need to create an account. If you have not yet created a user account, please select this option.
- I am the borrower, and for the first time I am logging in to finish the loan the co‑signer started. If your co‑signer completed his or her portion of the application and you have not started yours, then please select this option.
- I am the co‑signer and for the first time I am logging in to finish the loan the borrower started. If the borrower has completed his or her portion of the application but you have not started your portion yet, then please select this option.
If you have already submitted your application for a credit review or created a username and password, you can always choose either to "Log In" or "Check My Loan Status" from the main page to access your most up‑to‑date loan status. If you need to get back to the main page, you can select "Start Over."
When applying for a Citizens Student Loan™ with a cosigner, both the primary borrower and cosigner must complete an application. Let’s say you have your child start the application; they will select "Student" in the "Tell us who you are"dropdown menu. In the next dropdown menu listed as "Select your loan type", they will choose "I want to apply for a new loan." Towards the bottom of that same page, they must indicate that they will be applying with a cosigner. After your child completes their application, they must submit the completed portion of the application to allow you to complete your part as the cosigner. They will receive an application ID number which they must provide to you so you can access the application they started as the primary borrower.
You may choose whether to physically sign or e‑sign your student loan application and promissory note.
Physically Signing:If you choose to physically sign your note, provide a bank statement verifying your name and physical address as stated on the application. If you cannot provide a bank statement, then a utility bill with this information is acceptable, along with a W‑2 or first two pages of your 1040 verifying your name, address, and SSN. If you do not file taxes or receive W‑2s but can be claimed as a dependent on another's tax return, we will accept the 1040 of the individuals who claim you as a dependent.
E-signing:This must be done through our application portal,not through the Sign and Certify function on Adobe Acrobat products. You must first review and agree to the Electronic Documents Consent. Then, under your Loan Documents Checklist, you can choose to complete your signature on the application and promissory note. You will be asked to complete four steps: 1) review your application/promissory note, 2) enter and validate the e‑sign code found on the bottom of the last page of the note, 3) consent to the terms of the note, and 4) consent to verify identity using the information found on your credit report.
After you select "Continue," you will be asked to answer four questions related to your credit report. These questions are generated by Equifax, a credit reporting agency, and relate to items in your personal credit profile. These questions allow us to verify your identity and protect you from fraud.
Altering the loan amount on your student loan application would depend on where you are in the process. If the loan has been finalized and the funds already sent to your school for disbursem*nt, a second application will most likely need to be taken.
Yes, you can, but please note that we cannot currently accept emails in .jpg format. For security purposes, we strongly recommend that you upload your required documents directly to your application by logging in and reviewing your Action Items list.
Via Standard Mail:
Education Finance
P.O. Box 42124
Mailstop RTL295
Providence, RI 02940Via Overnight Mail:
Education Finance
One Citizens Bank Way
Mailstop: JCA295
Johnston, RI 02919For assistance with the Student Loan, or Student Loan for Parents call 1‑800‑708‑6684.
Our servicing partner, Firstmark Services, offers online access to manage your new Education Refinance Loan, Student Loan, or Student Loan for Parents. You canaccess the site herewhere you'll be able to sign up for automatic payments, make one‑time payments, and update your personal information, if necessary. For assistance with theFirstmark Services site, please call 1‑866‑259‑3767.
Have More Questions? Get more answers in our Full FAQs section.
