Using cached/saved credentials allows users to sign into their accounts without having to enter their credentials every time. However, outdated or incorrect cached credentials can cause sign in problems and lead to a potentially locked account. This article contains step-by-step instructions for how to clear cached credentials on Windows devices.
Windows 10
Press the Windows key on the keyboard or click the Windows Start icon.
Start typing Credential Manager, and select the Credential Manager icon.
On the resulting screen you will see the choice to manage your Web Credentials or your Windows Credentials.
Deleteany credentials under the Windows Credentials grouping that refer to NEXUS.Click on the down arrow associated with the saved credentialsand if you see an entry with NEXUS\ or nexus\ and your username, choose the option toRemove.
The example above may be different from what you see.You only need to remove the NEXUS-related entries. When no more 'NEXUS' entries appear within the Windows Credentials or Generic Credentials, you should log out of your workstation and log back in.
Passwords cached or saved in your browser
Google Chrome
Open the Chrome browser
Press and holdCtrl+Shift+Deletekeys simultaneously
The Clear Browsing Datadialog box opens
Click Advanced and change the Time frame to All time
Check the Passwords and other sign-in data box
Click Clear data
Close the Google Chrome window
Mozilla Firefox
Open a Run dialog by holding yourWindows+Rkeys simultaneously
TypeFirefox --preferencesand pressEnter
Click theSecurityicon on theOptionsdialog box
Click theSaved Passwords...button and a list of saved passwords will be displayed
Click theRemove Allbuttonand then clickClose
This returns you toOptions >ClickOKto close the dialog box
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