Authored by
Sneha Kulkarni
,ET Online|
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Citibank migration
“Upon completion of the migration, you can start enjoying the benefits of your new Axis Bank card(s) on your existing Citi-branded card(s). Note that your Citi-branded card(s) will continue to work seamlessly till you receive your new Axis Bank card(s) within a few months after the migration,” as per the migration FAQ page on the Axis Bank website.
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How do I access my card post the completion of migration? Will I be able to access my card with Citibank Online Account / Citi Mobile® App credentials?
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How and when will I get to know my Axis Bank Customer ID?
In case you do not have an existing relationship with Axis Bank, your new Axis Bank Customer ID will be communicated via SMS and e-mail using your registered contact details, a few weeks before migration. More details will be shared with you separately.
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What are the various customer service channels available to me?
Before migration: Please reach out to Citibank customer service channels at 18602102484 for any assistance. For more information, click here
After migration: Please reach out to Axis Bank customer service channels for any assistance you may need. Our teams are well-equipped to help you with any questions you may have, including those related to your Citibank relationships and the migration process.
Post migration, how can I block my credit card in case of any fraudulent activity?
Post migration, if you wish to block your credit card, please use the Axis Bank service channels as detailed below:
SMS ‘BLOCKCARD’ to 56161600 or +918691000002 from your registered mobile number
Call our phone banking team at 18001035577 or visit the nearest Axis Bank branch to block your credit card
Internet Banking:
Log in to Axis Bank Internet Banking
Go to ‘Cards’
Select ‘Credit Cards’
Select the respective Credit Card you want to block
Click on ‘Block Credit Card’
Axis Bank Mobile App, open:
Login to open
Click on 'More'
Select 'Other Services'
Choose 'Block Credit Card'
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What will happen to my accumulated reward points or miles on my old / existing Citi-branded Card?
Points earned post migration will also expire in case you have made no transaction, no reward redemption and have not logged in to your EDGE REWARDS portal in a period of 365 days.
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What redemption options will I be able to enjoy on my Axis Bank EDGE REWARD Points / EDGE Miles after migration?
EDGE REWARDS website: Enjoy catalogue and voucher redemption via the following link.
Travel EDGE website for flight, hotel & experience booking and partner miles conversion. This can be accessed via the following link.
SMS based redemption.
In-store (POS) redemption at partner stores / merchants.
For terms and conditions on rewards redemption, please visit:
For details on partner miles conversion or Miles Transfer program, please visit
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Which points will be redeemed first during redemption: migrated Citi points or points earned after migrating to Axis Bank?
If you are only a Citibank customer, with no existing Axis Bank relationship until migration day, then your Citi points will be redeemed first, followed by Axis Bank points which are earned after migration.
If you are an existing Axis Bank as well as Citibank customer, then points earned in Axis Bank before migration day will be redeemed first, followed by Citi points. Any reward points earned after the migration day across all your cards will be redeemed as per their respective earn dates.
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After migration, will there be any change in annual fee charged on my Citi-branded Card(s)?
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Read more on credit cards migration Citibank Online Account customer service Citibranded Card credentials Internet Banking Block Credit Card
