Changes to Microsoft 365 email features and storage (2024)

Your Microsoft storage quota applies to your personal Microsoft account and includes:

• OneDrive files and photos, for example:

  • Personal files you store, upload and sync from your computer or mobile device, such as Office documents.

  • Mobile camera roll, screenshots and other files and photos which have been saved to your OneDrive.

  • Items in your Recycle Bin

• Outlook.com attachments and emailin-line images.

  See Also

  Data collection in Intune - Microsoft IntuneIntune vs SCCM: Comparison of Solutions | NinjaOneMicrosoft Endpoint Configuration Manager (MECM)Microsoft Intune Features | Microsoft Security

• Microsoft Teamsmessage attachments & recordings.

• Loop meeting notes and Ideas files.

• Images that are part of your Designer projects.

As these storage changes gradually roll out, you can check your storage usage and quotas by signing in to your Microsoft account and checking the Microsoft storage area of your account dashboard.

Open account dashboard

If you already have a personalized email address in Outlook.com, nothing will change, and you can continue using it without any disruption in service. However, you will need to keep your personalized email address setup in Outlook.

After November 30, 2023, if you remove your personalized email address from your Outlook.com account, you will not be able to add it back. The feature will no longer be available to you.

After November 30, 2023, Microsoft 365 Personal or Microsoft 365 Family subscribers who remove their personalized email address from their Outlook.com account will not be able to add it back. The feature will no longer be available to you.

If you change your mind and would like to use Outlook with a personalized email address, you will have to consider switching to one of our Microsoft 365 Business plans.

Microsoft 365 subscribers get exclusive access to these Outlook.com premium features.

• Advanced email security. As a Microsoft 365 subscriber, you get enhanced security tools that help protect your inbox from phishing and malware. Learn more about advanced Outlook.com security for subscribers.

• Email encryption. Outlook.com includes encryption and prevent forwarding features that ensure your confidential and personal information you share via email stays encrypted and doesn’t leave Microsoft 365. This is useful when you don’t trust the recipient’s email provider to be secure. Learn more about encrypted messages.

• Ad-free interface. Microsoft 365 subscribers enjoy an ad-free Outlook.com mailbox.

• Larger mailbox storage. Microsoft 365 subscribers get 50 GB of email storage as a subscription benefit. You'll have 50 GB of email storage at your disposal.

  Note:50 GB is not available to Microsoft 365 trial subscribers. The increased storage only becomes available shortly after a paid subscription starts.

• Premium support. Microsoft 365 subscriptions include premium customer support, so if you need to contact Microsoft for help, you'll get our highest level of service.

Learn moreabout Microsoft 365 premium features.

No. You can continue to create aliases for your Outlook.com mailbox, and addother email addresses as an alternate way to sign in.

Please refer to Find out when your Microsoft 365 subscription expires.

1. Go to your page.

2. If prompted, choose Sign in and enter the Microsoft account email and password associated with your Microsoft 365 subscription.

3. Click on the Manage button, if your subscription was purchased through Microsoft, you will see options to manage your subscription, otherwise you will be taken the website of the third-party retailer where you purchased your subscription.

If you do not wish to continue your Microsoft 365 subscription, visit  Cancel a Microsoft 365 subscription for instructions. 

If you purchased a Microsoft 365 subscription with recurring billing from a third-party retailer instead of the Microsoft Store, contact the third-party retailer directly to cancel your subscription.