: Certiport Authorized Test Centers (CATCs) :: Certiport (2024)

Voucher policies

Refer to the Voucher policy page to view policies surrounding the use of all voucher types.

Purchase an exam voucher

For Test Candidates within the U.S.
Contact the Certiport Authorized Testing Center (CATC) before purchasing a voucher to ensure you are aware of its policies. If the CATC instructs you to obtain your own voucher, you may purchase a voucher by following these instructions:

1. Log in as a Test Candidate.
2. From the My Certiport page mouse over the Take an Exam button and select Purchase Exam.

For Test Candidates outside the U.S.
Contact the CATC directly for pricing. For first-time buyers, contact a Solution Provider in your area.

View an exam voucher

As a Test Candidate:

1. Log in as a Test Candidate.
2. Purchased exam vouchers are listed underneath the My Exams section.

Note: Exam vouchers should be assigned to a Test Candidate to avoid potential fraudulent redemption. Assigning a voucher can also save time by not having to enter the code during the exam launch process.

As a CATC:

1. Login as an Organization Administrator.
2. Mouse over the My Certiport tab, and click on the drop-down for Vouchers.

Redeem an exam voucher

Please take note of all exam administration policies. The exam must be taken through a Certiport Authorized Testing Center (CATC). Contact the desired CATC to schedule your exam and to ensure they are set up to administer it. Follow these instructions to take the exam:

1. The testing center will verify your identity upon arrival, or at some point prior to actually sitting for the exam.
2. The testing center proctor will launch the Certiport exam delivery software.

3. If you have not previously registered with Certiport, click the Register button next to "New User" within the software and follow the instructions to create a new account. Once registered, you will enter your Certiport Username and Password into the exam delivery software to begin the process.

   Note: We recommend you create your profile and have your Username and Password ready prior to sitting for the exam. Register now

4. On the exam group and payment method screen, move the slider to YesI'm using a voucher and enter your voucher number. If you have assigned a voucher to yourself, then this field will auto-populate from a dropdown list.
5. Select your exam.
6. The proctor will verify that you have chosen the correct exam and that your voucher is valid.
7. The proctor will enter their Username and Password.
8. You are now ready to take your exam. The software will run you through a brief tutorial about how to navigate the features of the exam prior to the actual exam timer beginning. You may also view the tutorial ahead of exam day so it can be skipped during the live exam.

If you pass the exam, you will receive a score report and a sectional analysis that can be printed at the testing center. You will also receive an email notification and instructions on accessing your digital transcript. An official certificate will be mailed to the address specified in your personal profile if the certification program is fulfilled by Certiport.

If you fail the exam and your voucher included a retake, the retake code will automatically populate in the payment method field when you go to retake the test (as soon as the retake code has been generated). Retake vouchers expire 30 days after the first exam date.

Redeem a Voucher with Retake

Upon initial redemption, a Voucher with Retake works like a standard Voucher. After that point, it is important to first understand how Vouchers with Retakes work (a.k.a. “Voucher + Retake”). Like regular Vouchers, Vouchers with Retakes can be purchased by either the CATC or the Test Candidate, and they can be pre-assigned to a Test Candidate or remain unassigned.

How they differ from regular Vouchers occurs after they are redeemed, as there is the potential for a completely different 2nd voucher to be generated. A Test Candidate first uses the voucher portion, and only if the Test Candidate fails the exam does a “Retake Voucher” become generated. So, think about a Voucher + Retake as really being a Voucher and a separate Retake Voucher. However, the Retake Voucher will have a different voucher number (16-char redemption key) than the original Voucher, it will be automatically pre-assigned to the Test Candidate that failed the exam, it will NOT show up in a Certiport Authorized Testing Center's (CATC's)orders even if they are the ones that purchased it, and it has a quicker expiration date than the original voucher.For additionaldetails about Retake Vouchers, please see ourVoucher Policiespage.

Assign an exam voucher

Once you have a voucher, you may assign it to yourself. While not a requirement, doing so secures the voucher from being redeemed fraudulently.

1. Log in as a Test Candidate.
2. Scroll down to the bottom of the page and enter your voucher code into the field and click on Assign Voucher or License To Me. Once the voucher is assigned, you will be the only person who can use it.