Capital One purchase protection covers the damage or theft of eligible purchases for up to 90 days after the purchase date. Purchase protection will reimburse eligible Capital One cardholders up to $10,000 per item and up to $50,000 per cardholder. Be aware that not all types of purchases are covered under Capital One purchase protection.
How to File a Purchase Protection Claim with Capital One
- Call the Benefit Administrator at $50,000, or the number in your card’s benefits guide, within 60 days of the incident.
- File a police report within 48 hours of the incident, if the item was stolen.
- Submit a completed claim form within 90 days of the incident.
- Wait for a decision. Capital One will notify you of a decision once your claim has been processed, which could take up to 15 days.
- Get reimbursed for the cost of repairing or replacing the item if your claim is validated by the Benefit Administrator.
Purchase protection does not come on every Capital One credit card, and Capital One coverage amounts for each card aren’t always the same either. For specific details on your Capital One credit card’s purchase protection, read through the guide to benefits that came with your card.
This answer was last updated on 05/03/24 and it was first published on 02/11/24. For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. Editorial and user-generated content is not provided, reviewed or endorsed by any company.
