FAQ categories
- Buying and selling investments
- AJ Bell funds
- Funds, ETFs and investment trusts
- What is the difference between income and accumulation units?
- What charges will I pay when I invest in funds?
- Can I deal in funds?
- How are funds priced?
- How do I find the key information about a fund?
- How do I know what price I will get for my fund deal?
- How do funds (unit trusts and OEICs) pay out income?
- What charges do I pay for investing in funds (unit trusts and OEICs)?
- What are the Sustainability Disclosure Requirements (SDR) and investment labels?
- IPOs
- How do I apply for an IPO?
- How much can I invest in an IPO?
- What are the charges for investing via IPOs or new issues?
- Why do companies have an Initial Public Offering?
- How do I find out about upcoming IPOs and new issues?
- When will the offer price be known?
- When will I know my allocation for an IPO?
- How will I find out if there are any special discounts or shareholder perks?
- When can I sell my shares following an IPO?
- Does the IPO qualify for an ISA or SIPP?
- Can I take part in a private placing?
- Limit and stop loss orders
- Can I place a stop loss order?
- How do I place a limit order?
- Can I edit or cancel a limit or stop loss order?
- Are there any additional charges for placing a limit or stop loss order?
- Can I place limit and stop loss orders in the app?
- Can I place limit and stop loss orders on international stocks?
- Could my limit or stop loss order fail?
- Overseas dealing
- Placing your order
- Can I change my investments?
- Can I place a deal outside market hours?
- Can someone else place a deal for me?
- Do I have to wait before I can reinvest the money I make from selling an investment?
- How can I buy or sell investments in my account?
- How can I deal in complex financial instruments?
- How do I deal if I can’t find the investment I want to deal in?
- How do I deal if the website is not working?
- How do I pay for my deals?
- How do I place a deal?
- How do I view my completed deals?
- How quickly will my deal be processed?
- Is there a minimum I can buy or sell?
- Shares
- Am I guaranteed the quoted price when I place a deal?
- How do I see a share price?
- I am trying to sell my shares but the ‘sell’ option is not available on the buy and sell screen
- If my deal is too large to complete online, what should I do?
- What do I do if there is no online quote when I try to place a deal?
- Will I always get a quote when I try to place a deal?
- AJ Bell Starter portfolios
- How do the Starter portfolios work?
- Can I use the regular investment service for the Starter portfolios?
- Do I need to invest a minimum amount into the Starter portfolios?
- How do I keep track of the investments in my Starter portfolio?
- How do I know if the Starter portfolios have changed?
- How do I rebalance my Starter portfolio?
- In which accounts can I invest in the Starter portfolios?
- What are the charges for the Starter portfolios?
- Charges and rates
- How much interest is paid on cash held in my account(s)?
- Can I pay charges from outside my account?
- Do I need to have a minimum cash balance?
- How can I use the frequent dealer charge for shares?
- How do I pay my monthly charges?
- What does my costs and charges statement tell me?
- What happens if there is not enough cash in my account to pay my charges?
- What is stamp duty?
- Managing your account
- Account security
- Communicating with us
- Linked accounts
- Logging in
- Can I change my username?
- How do I change my password?
- I don’t have my own email address. How will I be affected?
- What do I do if I am having problems logging in to my account?
- What do I do if I’ve forgotten my password?
- What do I do if I’ve forgotten my username?
- What does ‘read only’ access mean when maintenance is being carried out on the website?
- What is two-factor authentication and how do I set it up?
- What should I do if I'm locked out of my account?
- Updating your details
- How can I change my contact details held with you?
- How can I close my AJ Bell account?
- How can I close my AJ Bell account?
- How do I verify my bank account details?
- I have been asked to send further information to verify the source of the funds to set up my account – what documents should I send?
- I've been asked to send you documents - who can certify them?
- What is an LEI and when would I need to provide one?
- What is an NCI and how can I find out what mine is?
- Managing your investments
- Corporate actions
- A share in my ISA is subject to a corporate action – are there any additional implications?
- Can I get a company report?
- Can I get shareholder benefits for shares which are in my AJ Bell account?
- Can I reinvest the cash received from a corporate action?
- Can I withdraw the cash received from a corporate action?
- Can you advise me on which election option I should take?
- Do you make a charge for administering my corporate actions?
- Does a corporate action prevent me from placing an order?
- How do I attend and/or vote at an AGM or EGM?
- How do I receive new shares arising from a corporate action?
- How do I respond to a corporate action?
- How do you let me know about a corporate action?
- If I owe money for a corporate action when will you take it out of my account?
- What happens if I am late or do not respond to a corporate action?
- What happens if I don’t have enough cash to pay for the action?
- What is a corporate action?
- What is a rights issue?
- What is a scheme of arrangement?
- What is an offer for subscription?
- What is an open offer?
- Will I receive share fractions after a corporate action?
- Will you send me a copy of the offer document for a corporate action?
- Dividend reinvestment
- Are special dividends eligible for reinvestment?
- Are there any circ*mstances when you won’t reinvest my dividend?
- Can I reinvest all my dividends using the dividend reinvestment service?
- How can I tell which investments I have chosen to have dividends reinvested for?
- How do I use the dividend reinvestment service?
- How will I know when a dividend has been reinvested?
- Is there a deadline for choosing to reinvest dividends?
- Is there a minimum dividend payment for reinvestment?
- What are the charges for the dividend reinvestment service?
- What investments are included in the dividend reinvestment service?
- When will you reinvest my dividends using the dividend reinvestment service?
- Dividends
- Can I receive dividends as SCRIPs or DRIPs?
- Do you reclaim or reduce withholding tax on overseas dividends?
- How are my dividends paid?
- How do I receive dividend notifications?
- How will I know if I am entitled to a dividend?
- Is there a charge for converting dividends or corporate action proceeds to sterling?
- What currency will my dividends be paid in?
- When are dividends paid for international stocks?
- Mywealth
- Regular investments
- Your portfolio
- Can you send a contract note to a third party for me?
- How do live prices work in my portfolio?
- In my portfolio, what is the ‘Cost’ figure and how is it calculated?
- What prices do you use to value my portfolio?
- When will I receive statements?
- When will my portfolio be updated following a deal?
- Where can I view my current orders that are pending?
- Where do I find my contract note?
- Watchlists
- Corporate actions
- Mobile app
- New to AJ Bell
- Our accounts
- Pensions
- Self-invested personal pension (SIPP)
- Opening a SIPP
- Managing a SIPP
- Can I contribute to my SIPP and other pensions?
- Can I hold cash in my SIPP?
- Can I make additional contributions to my SIPP after starting drawdown?
- Can I open a SIPP if I already have other types of pensions?
- Can I take my Pensions Advice Allowance from an AJ Bell SIPP?
- Can I withdraw cash from my SIPP at any time?
- Can my employer contribute to my SIPP?
- Do I have to contribute a minimum amount into my SIPP?
- Do I have to move all my funds into drawdown at the same time?
- How can I get help on my pension choices at retirement?
- How can I move my SIPP into income drawdown?
- How do I change my Junior SIPP’s registered contact?
- How do I make personal contributions to my SIPP?
- How do I move from capped drawdown to flexi-access drawdown?
- How do I request an income payment from my SIPP?
- How do I start to access my SIPP?
- How is tax relief reclaimed on my SIPP contributions?
- How much can I contribute to my SIPP?
- How much income can I take?
- How will my income be taxed?
- Is a SIPP a stakeholder pension?
- What are annuities?
- What can I invest in with an AJ Bell SIPP?
- What charges will I pay for taking my pension?
- What happens if I contribute more than the annual allowance into my SIPP?
- What is an uncrystallised funds pension lump sum (UFPLS)?
- What is pension carry forward?
- When will I receive the tax reclaim on my SIPP?
- Where can I find my P60 online?
- Where can I find my pension payslip?
- Why can’t I place a deal in my Junior SIPP?
- Investment Pathways
- Can I invest some of my pension in an Investment Pathway and choose my own investments for the rest?
- Can anyone invest in an Investment Pathway fund?
- Do I have to hold my Investment Pathway fund for five years?
- How do I cancel my request to invest in an Investment Pathway fund if I’ve changed my mind?
- How do I invest in an Investment Pathway fund?
- How much will I pay in charges for an Investment Pathway fund?
- What Investment Pathways does AJ Bell offer?
- What if my retirement goals change and my Investment Pathway fund is no longer right for me?
- Ready-made pension
- Opening a Ready-made pension
- Managing a Ready-made pension
- What are the charges for a Ready-made pension?
- How do I pay into my Ready-made pension?
- How do I pay the all-in charge for my chosen AJ Bell fund?
- Are there any dealing or account charges applied to my Ready-made pension?
- Do you pay interest on cash in my Ready-made pension?
- How is tax relief claimed on my payments to my Ready-made pension?
- Can I switch my investment to a different AJ Bell fund?
- Can I use family linking for my Ready-made pension?
- Can I access my Ready-made pension?
- How can I take an income from my Ready-made pension?
- What happens to my Ready-made pension if I die?
- Can I move my Ready-made pension to another pension provider?
- Finding a pension
- Who is Raindrop?
- Can I withdraw my pension finding request?
- Can you help me find more than one pension?
- Do I have to transfer a pension you find to AJ Bell?
- How do I track the progress of my pension searches?
- How long does it take to find a pension?
- How much does it cost to find my pensions?
- What pensions can’t you help me find?
- Pension builder fund
- What is the Pension builder fund?
- How much will I pay in charges for the Pension builder fund?
- How do I invest in the Pension builder fund?
- Can I invest some of my pension in the Pension builder fund and choose my own investments for the rest?
- What if my pension savings goals change and the Pension builder fund is no longer right for me?
- Self-invested personal pension (SIPP)
- Stocks and shares ISA
- Managing an ISA
- Can I invest monthly in a Stocks and shares ISA?
- Can I move cash from my Stocks and shares ISA to other accounts I have with you?
- How do I place a Bed & ISA deal?
- If I invest in a stocks and shares ISA with you, can I also invest in other types of ISA?
- What are the minimum and maximum amounts I can invest in an ISA?
- What happens to income from investments I hold in my Stocks and shares ISA?
- Opening an ISA
- Managing an ISA
- Dealing account
- Managing a Dealing account
- Opening a Dealing account
- Can I open a Dealing account for a child?
- Can I open a Dealing account in joint names?
- Can I open a Dealing account in the name of a trust, business or pension scheme?
- If I am a non-UK resident, can I open a Dealing account?
- Is it possible to open a Dealing account for a designated purpose?
- Is there a minimum investment I have to make into a Dealing account?
- Is there an annual management fee to hold a Dealing account?
- Limited Company Dealing account
- Junior ISA
- Managing a Junior ISA
- Are there any restrictions on what I can invest in a Junior ISA?
- Can I cancel a Junior ISA?
- Can I make withdrawals from a Junior ISA?
- How do I change my Junior ISA’s registered contact?
- How much can be paid into a Junior ISA?
- Is it possible to save regularly in a Junior ISA?
- What is a URN and how can I find it?
- Who can pay into my child's Junior ISA?
- Opening a Junior ISA
- Managing a Junior ISA
- Lifetime ISA
- Managing a Lifetime ISA
- Can I hold cash in my Lifetime ISA?
- Can I invest in a Lifetime ISA every month?
- Can I use a Lifetime ISA to buy a buy-to-let property?
- Can I use both a Help to Buy ISA and a Lifetime ISA to buy my first home?
- Can I use my Lifetime ISA both for buying my first home and for retirement?
- Can I use my Lifetime ISA if I am buying my first home with someone else?
- How can I withdraw cash from my Lifetime ISA if I’m terminally ill?
- How do I use my Lifetime ISA to buy my first home?
- How long can I make payments into my Lifetime ISA for?
- How much can I pay into my Lifetime ISA?
- How soon after receiving the cash from my Lifetime ISA do I need to buy my first home?
- What happens to my Lifetime ISA if I die?
- When can I withdraw money from my Lifetime ISA?
- Opening a Lifetime ISA
- Can I have both a Help to Buy ISA and a Lifetime ISA?
- Can I open a Lifetime ISA alongside other ISAs?
- Can I open a Lifetime ISA for someone else?
- Can I open a Lifetime ISA in joint names?
- Can I open a Lifetime ISA with an initial lump sum and top up at a later date?
- What can I use the Lifetime ISA for?
- Who can open a Lifetime ISA?
- Managing a Lifetime ISA
- Cash savings hub
- Opening a Cash savings hub
- Can I apply for a joint Cash savings hub or a Cash savings hub for a child?
- Can I open a savings account in an ISA, SIPP or Dealing account?
- Do I need to be an AJ Bell customer before I open a Cash savings hub?
- Do you offer easy access savings accounts?
- How does the Cash savings hub work?
- How long does it take for payments to clear into/from my transaction account?
- Is there a limit to the number of savings accounts I can have within my Cash savings hub?
- What if I change my mind about a savings account?
- What is the minimum amount I need to deposit to open a Cash savings hub?
- What is the transaction account?
- What type of savings accounts can I access through the Cash savings hub?
- Who is eligible to open a Cash savings hub?
- Will I have online access to my savings accounts?
- Types of accounts
- Can I close a fixed rate savings account before the end of the term?
- How do I close a notice account?
- What is a fixed rate savings account, deposit or bond?
- What types of fixed rate savings accounts are available?
- What types of notice accounts are available in the Cash savings hub?
- When can I close a notice account in my Cash savings hub?
- Managing your savings
- Can I change the amount I want to deposit into a savings account?
- Can I withdraw from a fixed term deposit before the end date?
- Can I withdraw savings from a notice account?
- How do I cancel a savings account application?
- How do I close my Cash savings hub?
- How do I find out my transaction account sort code and account number?
- How do I open a new savings account?
- How do I pay money into my transaction account?
- How do I withdraw my savings from the Cash savings hub?
- How long do I have to fund a savings account?
- How secure is the Cash savings hub?
- What happens after I open a savings account?
- What happens when my fixed term savings account ends?
- Where can I browse the available savings accounts?
- Will the interest or profit rate on my notice account ever change?
- Interest payments, charges and tax
- Can interest be rolled up within a savings account?
- Do I pay any fees or charges for using the Cash savings hub?
- How is the interest or profit I receive in my Cash savings hub taxed?
- What tax information will be provided in the Cash savings hub?
- When will I receive any interest from my Cash savings hub?
- FSCS
- Sharia accounts
- Opening a Cash savings hub
- Pensions
- Paying in and withdrawals
- Can I hold foreign currency in my account?
- Can I set up a regular withdrawal facility for my Stocks and shares ISA or Dealing account?
- How can I pay money into my account?
- How do I cancel a Direct Debit?
- How do I set up a monthly Direct Debit into my account?
- How do I withdraw money from my account?
- How long does it take to withdraw funds from my Stocks and shares ISA or Dealing account?
- I’ve paid money in but it isn’t showing as available cash?
- When are regular payments made?
- Why can’t I withdraw my 'available cash'?
- Transfers
- Dealing accounts
- Can I transfer shares I hold with another provider into a Dealing account?
- Can I transfer shares held in someone else's name into my Dealing account?
- How can I gift shares to a family member?
- How do I transfer my Dealing account to another provider?
- I have money in my Dealing account; can I use this to fund a stocks and shares ISA?
- ISAs
- Can I move cash to my Lifetime ISA from my AJ Bell Stocks and shares ISA or Dealing account?
- Can I transfer a Child Trust Fund (CTF) into the AJ Bell Junior ISA?
- Can I transfer a Help to Buy ISA into a Lifetime ISA?
- Can I transfer a Lifetime ISA with another provider to AJ Bell?
- Can I transfer existing investments held in either a cash or Stocks and shares ISA with another provider into my ISA?
- Can I transfer from a Cash ISA to a Lifetime ISA?
- Can I transfer from a Stocks and shares ISA into a Lifetime ISA?
- How do I transfer my ISA to another ISA provider?
- I have subscribed more than £4,000 into ISAs this tax year. Can I move some of this across to the Lifetime ISA?
- If I am a non UK resident, can I transfer in an existing ISA to you?
- If I transfer in a Stocks and shares ISA will it count towards my annual ISA allowance?
- Is it possible to transfer an existing Junior ISA to you?
- My Child Trust Fund (CTF) is maturing – what are my options?
- How do I make a SAYE transfer into AJ Bell?
- Managing transfers
- How do I transfer to AJ Bell?
- How will I know when my transfer is complete?
- I'm linked to another account. Can I check the status of a transfer to it?
- Should I transfer my account as cash or investments?
- What’s the difference between a settled and an unsettled investment?
- What’s the status of my transfer?
- Why aren't all my investments showing on the transfer tracking page?
- Why can’t I track my transfer online?
- SIPPs
- Dealing accounts
- How to videos
See Also
Guaranteed Stop Loss OrdersYes, you can. As long as your order isn't currently being executed, you can cancel it on the ‘Active orders’ page of your account. You can also edit it by clicking ‘Cancel and rebook’.
Or you can cancel your order on our mobile app – just swipe it within the ‘Active orders’ screen.
The value of your investments can go down as well as up and you may get back less than you originally invested. We don't offer advice, so it's important you understand the risks, if you're unsure please consult a suitably qualified financial adviser. Tax treatment depends on your individual circ*mstances and rules may change. Past performance is not a guide to future performance and some investments need to be held for the long term.
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