Can I cancel my transfer and get a refund? — WU Canada_CA Help Center (2024)

If your transfer hasn’t been picked up or deposited, you can cancel it and get a refund¹. To check your transfer status, go to Track a transfer.

For help on how to cancel, select how you initiated your transfer and then do the following:

Online through our website or app

1. Log in to westernunion.com or go to our app to see your recent transfers.

2. Choose a transfer to cancel and then select Show details.

3. If your transfer is eligible for cancelation, you’ll see Cancel transfer.

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4. Select the link and follow the instructions to cancel.

5. After your cancelation is processed, we’ll refund¹ you the money.

6. If you don’t see Cancel transfer and your transfer hasn’t been picked up or deposited, contact Customer Care for help.

In person at an agent location

Visit the same agent location where you started your transfer or any of its branch with the following:

• Your government-issued ID
• The tracking number (MTCN)

Or

Contact Customer Care to cancel your transfer.

After your cancelation is processed, we’ll refund¹ you the money within 7 business days.

Note: If your money has already been picked up or deposited, you’ll need to contact Customer Care to check if your transfer can be canceled.

¹ The amount refunded (principal and/or fees) depends on the service chosen and the reason for cancelation. To learn more, please contactCustomer Care.Refunds are provided in the original form of payment. It may take up to 7 business days for the financial institution to credit the money to the sender.