Can a refund be cancelled?
No, refunds cannot be cancelled. In case you need to charge the sum you have refunded to your customer, you can make a new charge.
Frequently Asked Questions
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Getting Started
- How does Cardinity work?
- What countries does Cardinity operate in?
- What products and services are supported?
- What currencies are supported?
- What do I need in order to start selling?
- How can I integrate with the Cardinity payment gateway?
- What online shopping carts work with Cardinity?
- How can I integrate my project if it is custom-made?
- Does Cardinity support recurring billing?
- Does Cardinity provide authorization and capture?
- Does Cardinity have a Virtual Terminal for MOTO?
- What is 3D Secure? Does Cardinity offer 3D Secure?
- How a credit card payment gets processed?
- Consumer Rights
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Charges, Refunds and Transfers
See AlsoPayment Reversals Explained (And 10 Ways to Avoid Them)Oops! Did you make the wrong bank transfer? Here's what to do next to get your money backDirect Deposit ReversalWhat is Card Reversal in Retail - Acid Point of Sale- What is a chargeback?
- How does a chargeback occur?
- What are the chargeback fees?
- Can I refund a chargeback?
- How can I prevent chargebacks?
- How are funds transferred?
- How often do I get paid?
- Why is my transfer delayed?
- Why do transfers fail?
- What is the usual frequency of recurring payments?
- Is it possible to change the recurring payment amount?
- What happens if there is not enough money in a customer’s bank account?
- My customer doesn’t have enough funds to renew recurring payments.
- Can I offer a trial?
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My Account
- I forgot my password. How do I reset it?
- How do I change my password?
- How do I get my first transfer?
- How do I change my bank account information?
- Where can I find the information about the buyer?
- Where can I track my settlements?
- How do I get a general report of my transactions?
- How can I download invoices?
- What are the processing limits and fund reserves?
- Where can I see my reserve?
- Where can I find the release date of my reserve?
- Why do you need my Passport and Registration Certificate?
- How to withdraw money from my Cardinity account?
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Glossary
Useful Resources
Here you can find additional resources that may help you in the process and tell you more about payment processing.
In our support system, you will find answers to the most popular as well as some specific questions.
In order to start accepting card payments, you need to follow some requirements.
Certain business types are not allowed to process card payments. Check them out.
Follow our blog to get to know more about Cardinity, e-commerce and online payments.
Have any questions?
If you haven't found answers to your questions here or need any further assistance, don't hesitate to contact us.
