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FAQs
How do I talk to Bybit customer service? ›
If you have questions about the privacy aspects of our Platform or would like to make a complaint, please contact us via our live chat services or at [email protected].
Why am I unable to verify my Bybit account? ›The system failed to proceed with your face recognition between documents or your face does not match the photo as proof of identity. 1. Please make sure the facial features match with the document uploaded and the facial features must be clear and visible.
How do I unblock my Bybit account? ›Step 1: Go to the Bybit Web or App Login page and enter the credentials of the deactivated account. Then, click on Log in. Step 2: You will be redirected to a page mentioning that your account has been banned. Click on Request to Unban to proceed further.
Is Bybit legal in the US? ›As stated in Section 12.3 of the Service Agreement, Bybit does not offer services or products to Users in a few excluded jurisdictions including the United States, the Chinese Mainland, Hong Kong, Singapore, Canada, France, the United Kingdom, North Korea, Cuba, Iran, Uzbekistan, Russian-controlled regions of Ukraine ( ...
How do I connect to Bybit? ›If this is your first exchange to be connected, please click on the Connect exchangebutton:
- Click on Exchanges and choose Bybit.
- Open the Fast Connect tab and click on the Connect Bybit button.
- Authorize the connection request.
The Dubai-headquartered company is allowing the "overseas Chinese community" - mainland users residing outside their home country - to open accounts and trade on its platform, Bybit said in a statement late Thursday.
How to verify a Bybit account in the USA? ›Step 1: Click on the profile icon in the upper right corner of the navigation bar, then tap on Account & Security page. Step 2: Click on Verify Now beside the Identity Verification column (under Account Info) to enter the Identity Verification page. Step 3: Click on Verify Now under Lv.
Is Bybit in trouble? ›Bybit has been at odds with the Autorité des Marchés Financiers (AMF) since 2022 when the regulator blacklisted the exchange.
How long does it take for Bybit to verify an account? ›Generally, the KYC verification process takes approximately 15 minutes. However, due to the complexity of information verification, KYC verification may at times take up to 48 hours.
Can I delete my Bybit account and create a new one? ›No, you are not able to register a new Bybit account using the same email address/mobile number. We would like to bring to your attention the following before you proceed with account deactivation: 1) The registered email address that you used for this account cannot be used to create another Bybit account.
Why is Bybit not letting me withdraw? ›
One of the most common problems that can occur while withdrawing funds from ByBit, is sending them to the wrong receiving address. Always make sure you're sending your digital assets to the correct address and that you're using the right blockchain network.
Can I withdraw from Bybit without verification? ›For those who haven't completed any KYC, you won't be able to access earn products and your daily withdrawal limit is 20,000 USDT. Bybit is also clear that it may require KYC to approve withdrawal requests at any point.
Is Bybit working in the USA? ›Bybit does not accept users from the United States due to regulatory restrictions. You need to access the website from an IP address other than the US or country where Bybit is unavailable.
Which country owns Bybit? ›The exchange is headquartered in Dubai, having moved from Singapore in 2022, and operates under Bybit Fintech Limited, a company registered in the British Virgin Islands.
Is it illegal to use a VPN to trade crypto? ›Using a VPN to trade cryptocurrencies is perfectly legal in most countries. After all, VPNs are a popular cybersecurity tool used to stay secure online. However, using a VPN for trading in countries where cryptocurrencies are illegal, such as China, Egypt, and Bolivia, isn't recommended.
Does Bybit take US customers? ›Bybit does not accept users from the United States due to regulatory restrictions. You need to access the website from an IP address other than the US or country where Bybit is unavailable.
How do I get my money back from Bybit? ›If you use the ByBit app, simply tap “Assets” followed by the “Withdraw” button. Enter your withdrawal wallet address or if you haven't withdrawn from ByBit before, click “Add” to add one.
Why can't i withdraw money from Bybit? ›— Please make sure that the name on your withdrawal account matches the name that you've provided for Identity Verification / Business Verification on Bybit. Otherwise, the withdrawal may not be processed successfully.
Where is Bybit office located? ›As we mentioned in the introduction, for Bybit, this marks the opening of another office following its decision in April 2023 to relocate global headquarters to the United Arab Emirates, specifically to Dubai.