FAQs
Binance.com is UP and reachable by us. Please check and report on local outages below ...
Why can't i access Binance? ›
If you're unable to login to your account, it may be due to the following reasons: You entered an incorrect email address. You entered an incorrect password. You failed to access or enter the code from the Two-Factor Authentication (2FA) method you set.
Can I talk to someone on Binance? ›
Binance.US customers can now also connect directly with a dedicated customer support agent using our Live Chat service. Live Chat is available 24/7, and joins our existing ticket-based email support solution. The new feature is available on app and web.
How do I get my money back from Binance? ›
Here are the steps you should go through:
- Log In to Your Account.
- Choose “Withdraw”
- Click on the Crypto Tab.
- Select the Right Network.
- Choose the Desired Currency.
- Chose “Receive”
- Copy and Paste the Current Address.
- Choose “Send Code”
Is Binance blocked in us? ›
Binance.US is available to many, albeit not all, U.S. residents. It's important to note that this crypto exchange is not available to residents of Hawaii, New York, Texas and Vermont.
Can no longer access Binance in us? ›
Due to US regulations, Binance is only available outside the US. If you attempt to access it from within the country, you'll simply be blocked with a notification that says "Binance is unable to provide services to US users". There's a US version of Binance, but this is a different company and heavily restricted.
Does Binance work in USA? ›
Binance.US is the only major crypto platform available in the United States to offer zero-fee Bitcoin (BTC) spot trading across BTC/USD, BTC/USDT, BTC/BUSD, and BTC/USDC — for all traders, with no minimum trading volume requirements.
Does Binance us have a number? ›
No. All customer support is handled via our support ticket system or email. For easy-to-follow instructions on contacting support (on web and the app) please visit here.
How long does it take for Binance customer service to reply? ›
Average Support Response Time: Now only 1–2 minutes. Productivity Improvement: Live Agents are 35% more effective.
Who can help me with Binance? ›
You can search for solutions or contact the CS team easily from Binance Chat. The advanced AI bot will suggest solutions based on the details you provide. In addition, you can browse through the comprehensive list of FAQ articles on the Support Center to find more information about Binance services and offerings.
Recent Account Changes (Including Password Changes) Occasionally, we may need to lock your account if you have made recent changes to it. For example, if you have reached out to our team to reset your two-factor authentication, or you have changed your password, we will temporarily disable your ability to withdraw.
Will Binance refund me? ›
Payment amount and order amount do not match:
If the actual amount paid by the buyer is greater than the order amount, and the buyer clicks [Mark as paid] or [Transferred Next], Binance customer service agents will contact the seller for a refund.
Can Binance recover lost funds? ›
Luckily with Binance, you can recover your transaction and ask for the funds to be sent back for a small fee. Head across to your Binance Account. Go to your wallet and then to FIAT and Spot (Deposit & Withdraw). You'll see a link for deposit withdrawal history in the top right corner.
What states is Binance US not allowed? ›
Binance.US is not available in Hawaii, Idaho, Louisiana, New York, Texas, or Vermont. For people outside of those states looking to invest in crypto, Binance.US offers both an easy buy/sell interface and more advanced trading views.
Did Binance stop US trading? ›
While Binance.com is no longer operatingallowed to operate in the United States, Binance.US can still be used by Americans.
Why is Binance not working on my phone? ›
The most common solution to this is to uninstall “Android System Webview.” This can be found in your apps list. If you find Binance app opening on its own, this may be because the app is updating itself.
Can I still move Binance to Binance US? ›
Transfer Funds from Binance to Binance US
Sign in to your Binance account. Go to Wallets. Choose Withdraw. Copy your Binance.US wallet deposit address and paste it on Binance for withdrawal.
Does Binance report to IRS? ›
Currently, Binance issues 1099-MISC forms which include details of any income over $600 investors have made to the IRS. The IRS is currently developing a dedicated digital asset 1099 form, so in the future the information Binance US reports to the IRS may increase considerably.
Is it legal to use Binance with a VPN? ›
Is it legal to use a VPN with Binance? Yes, it's perfectly legal to use a VPN with Binance. However, you should bear in mind that Binance is banned in the US. Therefore, using a VPN to access it while you're in the US goes against Binance's Terms of Service.
Is Binance safer than Coinbase? ›
Coinbase is the winner here as it's more accessible to beginning traders, offers a rewards debit card, displays clear security measures, and doesn't have the legal issues of Binance.US.
The world's largest cryptocurrency exchange, Binance.com, isn't available in the US. It stopped accepting US users in 2019 after facing regulatory issues in the country. That's why Binance partnered with US-based BAM Trading Services to create Binance.us, a new cryptocurrency exchange for US citizens.
How do I complain to Binance? ›
You can contact our customer support team via any of the following channels:
- Email: you can contact us via our Support center.
- Live Chat (on the website): you can find our live chat button throughout the Binance website or access it directly at the live chat webpage.
Does Binance US need SSN? ›
A valid Social Security Number (SSN) or Taxpayer Identification Number (TIN) is required. If you are unable to obtain either, we advise contacting your local Social Security Administration office.
Why is Binance blocked in the US? ›
In May 2021, Bloomberg News reported that Binance was under investigation by the United States Department of Justice and Internal Revenue Service for money-laundering and tax evasion.
Did Binance get hacked? ›
Key takeaways. The world's largest crypto exchange, Binance, had to suspend deposits and withdrawals due to a hack.
Why is Binance closing? ›
The company said the decision was made "taking into account strategic, commercial and developmental considerations globally." "We always put our users first, so our decision to close Binance.sg was not taken lightly," said Richard Teng, CEO of Binance Singapore.
Why is Binance network suspended? ›
Binance suspends its withdrawals when the wallets undergo periodical maintenance. In some cases, a database glitch or another error relating to the exchange may cause some withdrawal problems.
Can US citizens still use Binance? ›
For basic verification, Binance.US allows traders to make U.S. dollar deposits and withdrawals via bank transfers and debit cards. Traders can also deposit and withdraw cryptocurrency, buy, sell and convert cryptocurrencies, and become eligible for Advanced Trading Feature.
Can you still access Binance from us? ›
However, accessing Binance from the US is quite simple — you'll just need a VPN. Not only will you be able to circumnavigate this geo-blocking, but you'll also be protecting your sensitive financial data and online activity with the amped-up security VPNs offer.
Are Americans allowed to use Binance? ›
The world's largest cryptocurrency exchange, Binance.com, isn't available in the US. It stopped accepting US users in 2019 after facing regulatory issues in the country. That's why Binance partnered with US-based BAM Trading Services to create Binance.us, a new cryptocurrency exchange for US citizens.
How crypto giant Binance became a hub for hackers, fraudsters and drug traffickers. For five years, the world's largest cryptocurrency exchange Binance served as a conduit for the laundering of at least $2.35 billion in illicit funds, a Reuters investigation has found.
Is there a scammer in Binance? ›
Seeing that Binance has imposed a stringent Identity Verification process on users, he made the transfer to the scammer's address. 7. Scammers would prompt you to complete more tasks to earn rewards, but you won't be able to withdraw any from the website. Your deposited funds won't be able to recover too.
How much was stolen from Binance? ›
Cryptocurrency exchange Binance temporarily suspended its blockchain network after hackers made off with around $570 million worth of its BNB token.