BigCommerce Help Center (2024)

FAQs

How do I contact BigCommerce customer service? ›

why can i not get someone on the phone? If you need to speak to our Technical Support team, you can reach out to them 24/7 at 1-888-699-8911 or any of the international phone number listed at the bottom of our contact page.

BigCommerce has limited in-house payment processing solutions compared to competitors like Shopify, which offers integrated solutions. As of 2023, BigCommerce supports a maximum of 65+ payment gateways, while Shopify supports over 100 payment methods, thus impacting user flexibility.

BigCommerce is Not Cheap™, but worth the price if you really need all these features. It's certainly a good option for enterprise-level businesses. And those not-cheap prices are pretty much industry standard at this point: BigCommerce's plans cost almost exactly as much as Shopify's.

The password reset page will prompt them to enter their email and request a new password. After verifying their email address, the customer will be able to change their password and log into their storefront account.

There are 1,508 live BigCommerce stores in Canada. In this report, we'll cover the following essential statistics on BigCommerce stores in Canada. Download a complete list of BigCommerce stores in Canada with a paid account.

Unlike some rival products however (notably Shopify), BigCommerce doesn't provide POS as a built-in feature; so, to sell at point of sale, you'll have to make use of integrations with third-party POS providers.

Certified Tier 1 security and compliance.

We provide critical security and compliance for enterprise brands worldwide with an ever-growing list of Tier 1 certifications including ISO, SOC, PCI, FIPS, RH-ISAC, GDPR, and CCPA.

BigCommerce serves a wide range of eCommerce businesses, including enterprise customers. Its design focuses on assisting these businesses in successfully reaching their target audience and excelling in their online platforms. But rest assured, BigCommerce can be for beginners too.

Bottom Line. Both platforms allow beginners to build a beautiful online store. For true website building novices, Shopify is easier to use, making it a go-to choice for beginners. One of the reasons BigCommerce is such a powerful e-commerce builder is that it offers built-in tools that require a learning curve.

What big companies use BigCommerce? ›

No, Big Cartel is not part of BigCommerce. Big Cartel is a separate company that provides a platform for artists and creators to build their own online stores to sell their products. BigCommerce is a similar platform, but it serves a broader range of businesses and offers more features and customization options.

In order to "merge" accounts, you are going to want to go into all of the orders under the duplicate account, change the billing email of those orders to the correct account. This will associate all of those orders with the main account.

The BigCommerce platform sends email on behalf of your store, such as order confirmations, password resets, order status changes, and more. All storefront email is sent from the BigCommerce mail servers unless you have set up custom SMTP servers, in which case your mail host's servers will handle all outgoing traffic.

BigCommerce is headquartered in Austin, TX and has 6 office locations. Employees engage in a combination of remote and on-site work.

Browse our site or contact us at 1-480-785-2262 to learn more about our top-notch security provisions.