Beware of Fraud and Scams (2024)

Beware of Fraud and Scams (1)

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Release Date:

August 30, 2023

Disaster survivors should be aware that con artists and criminals may try to obtain money or steal personal information through fraud or identity theft after a disaster. In some cases, thieves try to apply for FEMA assistance using names, addresses and Social Security numbers they have stolen from survivors.

Survivors, Beware!

  • Federal and local disaster workers do not solicit or accept money. Don’t believe anyone who promises a disaster grant in return for payment.
  • U.S. Small Business Administration representatives never charge applicants for disaster assistance, inspections or help in filling out applications.
  • Do not disclose personal information to individuals claiming to be FEMA or federal employees via unsolicited calls or emails. FEMA will not contact you unless you have called FEMA first or applied for assistance.
  • If you did not apply for assistance but received a letter from FEMA, call the FEMA Helpline at 800-621-3362. Specialists will submit a request to stop any further processing of that application.
  • If you want to apply for FEMA assistance after stopping an application fraudulently made in your name, Helpline specialists will assist you in creating a new application.
  • When you call the Helpline, FEMA representatives will provide their name and ID number.
  • FEMA specialists will also ask for documentation to verify your identity when you apply for assistance or request updates about your application. That documentation could include the full or last four digits of your Social Security Number.
  • You will need to provide banking information when applying for assistance.
  • Scam artists may pose as government officials, aid workers or insurance company employees.
  • Ask to see ID badges. All FEMA representatives carry an identification badge with a photograph. A FEMA shirt or jacket is not proof of identity.

Property Inspections

  • A FEMA inspector will contact you by phone and/or text to schedule an appointment prior to coming to your home. FEMA inspectors will NOT visit your home without a scheduled appointment.
  • If you are contacted by a FEMA inspector and you did not submit a FEMA application, your information may have been used without your knowledge to create a FEMA application. If so, inform the inspector that you did not apply for FEMA assistance and call FEMA’s Helpline at 1 (800 621-3362) ASAP so can stop further processing of the application.
  • Be suspicious of unexpected phone calls or visits to your home from people claiming to be FEMA housing inspectors or saying they work for FEMA. FEMA representatives will have a laminated badge and your nine-digit FEMA registration number.
  • FEMA housing inspectors never charge a fee to inspect your property.
  • Do not give your banking information to a person claiming to be a FEMA housing inspector. FEMA inspectors are never authorized to collect your personal financial information.
  • Government disaster assistance officials will not call you to ask for your financial account information. If you doubt a FEMA representative is legitimate, hang up and call the FEMA Helpline at 800-621-3362 to report the incident.

Building Contractors

  • FEMA does not hire or endorse specific contractors to renovate homes or recommend repairs. A FEMA housing inspector’s only job is to verify damage.
  • Always hire a reputable engineer, architect or building official to inspect your home. An unethical contractor may create damage just to get work.
  • When in doubt, report any suspicious behavior to your local authorities.

Pleas for Post-Disaster Donations

  • Dishonest people may attempt to solicit assistance for disaster survivors by phone, email, letter or face-to-face.
  • Verify legitimate solicitations:
    • Ask for the charity’s name, address, phone number and website. Then call the charity to confirm that the person asking for funds is an employee or volunteer.
    • Don’t pay with cash or digital currency.
    • Request a receipt with the charity’s name, street address, phone number and web address, if applicable.

Report Scams, Fraud and Identity Theft

  • If you believe you or a loved one has been the victim of a scam or identity theft, report it immediately to theMaui Police Department at 808-244-6400. Consumers may also file a fraud complaint with the Hawaii Department of Commerce and Consumer Affairs’ hotline at 808-587-4272 (Option 7).
  • If you suspect fraud of any kind related to disaster assistance or you have knowledge of fraud, waste or abuse, report it to the FEMA Fraud Investigations and Inspections Division at[email protected] or call 866-223-0814.
  • You can also report fraud tohttp://www.oig.dhs.gov/, theDepartment of Homeland Security’s Office of the Inspector General or call the Department of Justice Fraud Hotline at 866-720-5721.
  • Stay aware of common scams by visiting the Federal Trade Commission website on Avoiding and Reporting Scams.
  • If you suspect identity theft, visitConsumer.ftc.gov/features/identity-theft.

For the latest information on the Maui wildfire recovery efforts, visitmauicounty.govand fema.gov/disaster/4724.Follow FEMA on social media:@FEMARegion9 andfacebook.com/fema.

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Tags:

Region 9

4724

Applicant

Incident Management

Wildfire

Last updated

Beware of Fraud and Scams (2024)

FAQs

What if I accidentally answered an unknown number? ›

If you do answer a call from an unknown number accidentally, the best course of action is to hang up immediately. If the call is legitimate, such as a call for a job interview, or from your doctor, for example, they can leave a message.

Should I answer on likely fraud? ›

You should avoid answering or interacting with any unsolicited phone calls you are receiving. It is most likely a scam call trying to trick you into giving up your personal information.

What happens if you say yes to a spam call? ›

By responding “yes,” people notify robo-callers that their number is an active telephone number that can be sold to other telemarketers for a higher price. This then leads to more unwanted calls.

Is it safe to answer phone calls? ›

If you think scammers are targeting you, hang up before they can record your voice or get any information. As a best practice, don't answer unknown numbers. Don't respond — even by pressing a number or saying “yes.” Abiding by these simple commands shows spammers that you're more likely to respond to their ploys.

What happens if I answer an unknown number? ›

When you answer unknown calls, it shows scammers that your number is active. This can lead to more scam calls as your number gets shared or sold to other scammers. You could become a victim of identity theft. Scammers try to get personal information from you, like your name or address.

Can someone steal your information if you answer a phone call? ›

Phone calls are unlikely to be the direct source of phone hacks. But text messages can contain malware, and both calls and texts can be used to launch phishing attacks or other scams to trick you into giving up sensitive information, transferring money, or downloading viruses or spyware.

What happens if I call back a scammer number? ›

By calling back a spam number, you could be targeted with scam calls and become a victim of AI voice scams.

What is a red flag for potential fraud? ›

Refusal to implement internal countermeasures. Skipping approval steps. Living a lifestyle above their means or lavishing gifts on colleagues. Failing to keep appropriate or accurate records/receipts.

Will fraud detection call you? ›

A legitimate Fraud Center will NEVER ask you to give them your information or to ignore alert messages. Instead you will receive a text or call verifying a specific purchase, whether you made that purchase or not. Depending on your answer, you will be prompted as to what action to take if any.

Is it better to decline or not answer spam calls? ›

It's better to ignore spam calls. When you decline a call, it can alert the spammer that your phone number is active, prompting them to call you again. If you use a call-blocking tool that uses caller ID, you should never answer calls labelled as spam.

What happens if you press 2 on a spam call? ›

Robocalls sometimes prompt you to take action, such as “press 1 to speak to a live representative” or “press 2 to unsubscribe” and so on. By following instructions, you confirm to the robocallers that you are a potential victim and invite further robocalls. Try to avoid taking any action.

What are some signs that a phone call is actually a scammer? ›

Use of high-pressure sales tactics and “limited-time” offers. Reluctance to answer questions about the business or the offer. Request that you “confirm your personal information” Request payment by means other than credit card –including cash, gift card, wire transfer or private courier.

What happens if I answer a spam call and say hello? ›

The scammer might record your “Yes” response to voice-authorize charges to an account. Or they might use it as proof of your opt-in for the call in the first place. Or the con might go even further by engaging you to get a voice sample so they can clone your voice.

Why do spam calls hang up after 10 seconds? ›

Telemarketers must end the call within 10 seconds if the called party asks to end the call. Telemarketers must remove a called party from their telephone list for a year if the called party indicates they do not want to be called again by the caller.

What numbers should you avoid answering? ›

Things You Should Know

Ignore calls from 3-digit international area codes that are likely to be scams, including 232, 268, 284, 473, 664, 649, 767, 809, 829, 849, and 876. Be wary of calls from unknown numbers with your own area code. These may be international caller ID spoof scams that appear local.

Can my phone be hacked if I call back an unknown number? ›

Your phone can't be hacked just with a regular call — but phone hackers can use fake text messages to infect your phone, and suspicious no caller ID calls may be part of a wider ploy to access your device.

What happens if you respond to a text from an unknown number? ›

Don't reply to text messages from unknown numbers.

It could lead to a scam. Delete and report them using your phone's “report junk” option or forwarding unwanted texts to 7726 (SPAM) and unwanted emails to your email provider.

What can happen if you answer a random number? ›

Telemarketers and scammers use bots and autodialers to go through massive call sheets. When you answer one of these calls, the dialer switches to a live person. Fraudsters may then mark you down as someone who answers calls from unknown numbers. Your phone bill could go through the roof.

Can an unknown number be called back? ›

“How to call back no caller ID” is a popular search, and there's an easy answer. To call back the last private number that called you – whether you answered it or not -- simply dial *69 and it will dial it back. It will also unmask the number, if it's been blocked from caller ID.

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