If you are struggling to afford your full repayments, please get in touch.
We understand that sometimes financial situations can change, or unexpected bills can come up which may impact your ability to repay your loan.
We have several support options available to those who are struggling to pay and our friendly team are trained to assist customers experiencing financial issues.
Our phone lines are open from 8am to 8pm Monday to Thursday, 9am to 5pm on Fridays, and 9am to 2pm on Saturdays.
If you are experiencing financial difficulties or find yourself affected by the rising cost of living, it is important that you get in touch with us in good time.
We will work with you to provide support tailored to your individual circ*mstances. Find out more on our payment difficulties page.
If you miss a repayment, your account will fall into arrears. The longer your account is in arrears, the more likely your credit file will be impacted, which can affect you in the future when seeking credit loans or mortgages.
If you do fall into arrears, you can limit the impact on your credit file by bringing your account up to date as soon as possible.
You can make a payment here to bring your account up to date at any time.
If you do miss a payment, we will contact you by email, SMS, and phone to make you aware so we can help reduce any potential impact on your credit file.
If you need more support, please contact our friendly customer service team on 0330 159 6010 as we have many options to help.
Our opening hours are Monday – Friday: 9am – 5pm and Saturday: 9am – 2pm.
At Bamboo, we will collect your recurring loan repayments from your debit card using a Continuous Payment Authority (CPA).
A CPA is similar to a Direct Debit, whereby you give permission for a payment to be collected from your account. However, a CPA uses the 16-digit details on the front of your card and CVC.
Unlike a Direct Debit, a CPA will always be taken on your agreed due date. You never need to worry about missing a repayment when your due date falls on a weekend or bank holiday.
We will collect your repayments on your due date between 4am and 7am.
We are currently not able to take recurring payments from Credit Cards or prepaid debit cards.
What is a Bamboo top-up loan?
A Bamboo top-up loan is for existing customers who would like to borrow some more money.
Find out more on our top-up page.
You can make an additional payment without any extra charge.
Additional payments can be made on our website by logging into your account. Alternatively, you can call our payments team or reach us via email.
Please click below to find out how best to contact us.
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If you change your mind within 14 days of signing your loan agreement, you can notify us that you wish to exercise your right to withdraw & return the loan amount. You won’t be charged any interest and will only need to return the amount you borrowed.
However, you must notify us that you wish to do this within the 14-day cooling-off period and return the funds within 30 days. To do so, you can contact us on0330 159 6015or log in to yourBamboo online accountand use the WebChat feature to virtually connect with an agent. Our opening hours are Monday to Friday from 9am to 5pm and Saturday from 9am to 2pm.
If you signed your loan agreement longer than 14 days ago and haven’t notified us that you wish to withdraw, then you will need to request an earlysettlement figure.
When e-signing your loan agreement, you will be given the option to choose a monthly repayment date that suits you. For example, if you get paid at the end of the month, you can choose to repay on the 1st of every month.
If you haven’t chosen a monthly repayment date of your choice, by default, your monthly instalment date will be around the day of the month on which your loan is agreed.
A few days after your loan is paid into your account, you will receive an email to let you know when your first repayment will be due.
If you have made at least 1 payment, you can change all of your future payment dateshere. Please contact our team if you would like to change your payment date for just one month.
If you would like to make your payments weekly, fortnightly or 4 weekly, or have not yet made 1 payment and would like to change your payment date, simply get in touch with our payments team on0330 159 6015and a member of the team will be happy to help.
You can also email us at[email protected]. However, please be aware that our response time to emails is 48 hours from when received or if received out of hours, within 48 hours of opening. If your query is urgent, e.g. about a payment that is due within the next two working days, we encourage you to call instead.
Opening hours:
Monday – Thursday: 8am – 8pm
Friday: 9am – 5pm
Saturday: 9am – 2pm
Please remember we take our payments directly from your debit card on the same date every month, even if this date falls on a weekend or bank holiday.
Please call our payments team on0330 159 6015where a member of the team will be happy to help. You can also email us at[email protected]. However, please be aware that occasionally there may be a small delay in replying to your email.
Opening hours:
Monday – Thursday: 8am – 8pm
Friday: 9am – 5pm
Saturday: 9am – 2pm
Some months you might find it easier to budget your monthly expenses by paying your upcoming loan repayment early. Doing so has no impact on your credit file and gives you the peace of mind that your payment is made.
If your early payment covers the full contractual repayment due,we won’t collect any money from your debit card until your next paymentdate.
However, if there is a shortfall, only this smaller amount will be collected*.
For example:
Your full contractual amount is £100, today is the 10th of January and your next due date is the 25th of January:
- If you pay £40 today, the remaining £60 will be automatically collected on the 25th of January.
- If you pay £100 today, no money will be collected on the 25th of January, but any future repayments will be collected as usual.
- If you pay £150 today, no money will be collected on the 25th of January, and only £50 will be collected on the 25th of February. Any future repayments will be collected as usual.
If you would like to make a payment, please proceed using the button below.
*If you pay weekly/fortnightly/4 weekly, and wish to pay early, pleaseget in touchwith our team so that we can ensure your scheduled payment is cancelled.
Please note, when checking your online account after making a payment, your next due date will remain the same as the funds will sit on the account as credit until your due date.
You can request a settlement figure by logging into your onlineBamboo account.
If it’s been less than a couple of weeks since you’ve taken out your loan, please contact our payments team by phone on0330 159 6015.
Opening hours:
Monday – Thursday: 8am – 8pm
Friday: 9am – 5pm
Saturday: 9am – 2pm
You can also contact us via email at[email protected]or send a letter to 1st Floor, Grenville House, Nelson Gate, Southampton SO15 1GX.
A few things to consider
- The settlement figure we provide will be valid for 28 days from the date it was requested. You will be entitled to any rebate of interest that may be due, which is calculated in accordance with the Consumer Credit Act 1974 (“CCA”). This will be provided no later than 7 working days after your request.
- During this time, you will still need to make any monthly repayments due.
- If there are any outstanding late payment charges, these will be included in your settlement figure.
When you request a settlement figure we will send you the information in writing. Receiving an early settlement figure in writing does not mean it must be paid; it is only for your records. Should you choose not to proceed, you don’t need to do anything further.
What is rebateof interest?
We calculate your settlement figure by adding the interest due up until the date the settlement figure was requested, to the outstanding loan balance. We also add any deferred interest, as mentioned above. The difference between this figure and your outstanding balance is the interest saved and is known as a rebate of interest.
How are interest charges allocated?
As per the CCA, the ratio of interest to capital each month does not stay the same. Your monthly loan repayments consist of both capital and interest. As your balance decreases, the interest you pay within each instalment also decreases while capital increases.
Further early settlement information can be foundhere. Alternatively, you can contact us and we will be happy to send you a copy.
If you need to update the debit card we take your loan repayments from, you can do so by logging into your online Bamboo account.
Please call our payments team on0330 159 6015where a member of the team will be happy to help.
You can also email us at[email protected]. However, please be aware that occasionally there may be a small delay in replying to your email.
Opening hours:
Monday – Thursday: 8am – 8pm
Friday: 9am – 5pm
Saturday: 9am – 2pm
