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Overall Customer Rating 4.22 out of 5
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Why Choose AXA Assistance USA for Travel Insurance
Notable Features
- Given a 4.5/5 star rating by Forbes Advisor
- All plans hold an AM Best’s Rating of A+
- Plans underwritten by Nationwide Mutual Insurance Company
AXA Assistance USA is a long standing travel insurance provider with more than 50 years of experience protecting travelers. They offer three policies on Squaremouth that all offer well-rounded protection from unexpected travel disruptions, such as cancellations, delays, medical emergencies, and lost luggage.
Their plans – Silver, Gold, and Platinum – provide increasing levels of coverage with each tier. Their Platinum plan features $250,000 in Emergency Medical coverage and up to $3,000 in personal item coverage per person, which is one of the strongest policies for this protection on Squaremouth. All plans offered by AXA Assistance USA include a minimum of $750 in coverage for lost belongings, $500 in coverage for delayed flights, and $500 in coverage for missed connecting flights.
AXA Assistance USA hits many of the most pressing needs of today’s travelers with their offerings. Certain policies can also be upgraded at checkout with additional benefits, such as Rental Car damage protection and Cancel For Any Reason coverage, for those wanting even further protection.
This provider summary was written internally by a Squaremouth policy expert.
About AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world’s largest financial companies servicing over 95 million people worldwide. With over 50 years of experience in the travel insurance industry and over 30 multi-lingual centers worldwide, AXA Assistance USA has the expertise and resources needed to provide quality protection for travelers. AXA Assistance offers 3 plans to provide different levels of coverage to fit travelers’ needs. Plans are underwritten by Nationwide Mutual Insurance Company.
Overall Rating 4.22
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5 stars
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4 stars
192
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3 stars
78
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2 stars
44
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1 star
61
72,783
policies sold
0.1%
negative reviews
0.1% (105) negative reviews to sales
Average on Squaremouth is 0.2%
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Policies Offered by AXA Assistance USA
Silver
Policy Description:
The Silver plan is the most economical of the three plans offered by AXA Assistance USA. This plan provides protection for your basic travel needs for a trip cost up to $10,000. Coverages offered include: Trip Cancellation and Trip Interruption, Baggage Protection, Travel Delay and Medical.
Underwritten By: Nationwide Mutual Insurance Company
Underwritten Location: One West Nationwide Boulevard 1-04-701, Columbus, Ohio, 43215
AM Best #: 002358
AM Best Rating: A (Excellent)
Policy Detail
Gold
Policy Description:
The AXA Gold is a more inclusive program offering the base benefits noted under the Silver plan, but for trip costs up to $30,000. Enhanced benefits under this program include: Coverage for a penalty or change fee charged by the airline; additional Trip Delay benefits such as coverage for Pet Boarding Fees in the event you’re delayed on your return trip home; and coverage in the event Inclement Weather prevents you from participating in planned golf or ski activities.
Underwritten By: Nationwide Mutual Insurance Company
Underwritten Location: One West Nationwide Boulevard 1-04-701, Columbus, Ohio, 43215
AM Best #: 002358
AM Best Rating: A (Excellent)
Policy Detail
Platinum
Policy Description:
The AXA Platinum plan offers the most comprehensive coverage with all the benefits noted in the Gold and Silver plans for trip costs up to $50,000.
Underwritten By: Nationwide Mutual Insurance Company
Underwritten Location: One West Nationwide Boulevard 1-04-701, Columbus, Ohio, 43215
AM Best #: 002358
AM Best Rating: A (Excellent)
Policy Detail
Compare All Policies for AXA Assistance USA
Verified Customer Reviews
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963 Reviews Since 2015
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Rating 5 out of 5Policy:
PlatinumReview Received:
August 29, 2024Elissa from IL Verified Squaremouth Customer
I have only ever purchased travel insurance for trips abroad, but I was driving from IL to CA and staying for a couple of months. I have an HMO in Illinois but that will only cover emergencies out of state so I felt like I needed more medical insurance and bought this policy with primary coverage so I didn’t have to go through the step of filing a claim with my insurance that would have been denied. I ended up coming down with COVID, and going to urgent care. I called AXA customer service to ask what the deductible would be and was pleased to know it was $0. She also explained what documentation would be needed so I could collect it as I went along. The bill for the visit was over $700 (!!!). When I got home a few weeks later I filed the claim through their claims administrator. I had a little trouble with the website, but I called and they helped me file a claim via email and gave me a claim number. That was on August 19. Today, August 29, I got an email with a link to accept the payment (for the full amount) via Zelle (bank direct deposit was also an option), and a minute later I had the money. What a great experience, from finding the policy on Squaremouth to filing the claim, to the speed of decision, to receiving the money. 5 stars!
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3 out of 3 people found this review helpful -
Rating 4 out of 5Policy:
PlatinumReview Received:
June 30, 2024Amy from WA Verified Squaremouth Customer
No issues. No idea how things would work with a claim.
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1 out of 6 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
June 21, 2024DANILO from FL Verified Squaremouth Customer
Thanks for the peace of mind.
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0 out of 2 people found this review helpful
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All reviews are from AXA Assistance USA customers
Contact Information for AXA Assistance USA
Customer Service:
855-327-1439
Hours of Operation:
Monday-Saturday, 9:00am - 8:00pm ET
Claims Phone:
888-957-5015
Claims Hours of Operation:
Monday-Wednesday & Friday, 8:30am - 5pm ET. Thursday, 9:30am - 5pm ET.
Mail to:
AXA Assistance USA
c/o AXA Assistance USA Claims Desk On Behalf of Nationwide Mutual Insurance Company and Affiliated Companies
P.O. Box 26222
Tampa, Florida 33623
Emergency Assistance:
Inside USA 855-327-1430
Outside USA 630-694-9809
Claims Email:
[email protected]
Fax: AXA Assistance USA has not provided a fax number for claims.
Provider Claims Website
