Automobile Complaint Composite Report (2024)

50 Large Automobile Insurers Licensed to Conduct Business in California

Ratio for Complaint Years 2023, 2022, and 2021

TheAutomobile Complaint Composite report is also available in a one pagePDF format.

2023 RankCompany Name2023
Approx.
Exposure
Count
Justified Complaint RatioNumber of Justified Complaints
202320222021202320222021
1VIKING INSURANCE COMPANY OF WISCONSIN289,5530.31.92.0155
2ESSENTIA INSURANCE COMPANY229,8900.41.40.5131
3CSAA INSURANCE EXCHANGE2,045,6800.50.91.1111722
4PROGRESSIVE DIRECT INSURANCE COMPANY134,2980.71.60.0120
5INTERINSURANCE EXCHANGE OF THE AUTOMOBILE CLUB2,858,0941.21.00.6352616
6COAST NATIONAL INSURANCE COMPANY156,4311.36.53.42106
7WAWANESA GENERAL INSURANCE COMPANY538,9161.31.61.4798
8GEICO GENERAL INSURANCE COMPANY2,455,8171.42.81.8356340
9GOVERNMENT EMPLOYEES INSURANCE COMPANY198,5131.51.72.8359
10TRAVELERS COMMERCIAL INSURANCE COMPANY294,5611.72.45.85716
11MID-CENTURY INSURANCE COMPANY275,7191.82.02.7569
12KEMPER INDEPENDENCE INSURANCE COMPANY54,3211.80.07.4104
13FARMERS INSURANCE EXCHANGE1,358,3592.03.82.9275240
14AMERICAN FAMILY CONNECT PROPERTY AND CASUALTY INSURANCE COMPANY677,2312.12.42.9141517
15UNITED SERVICES AUTOMOBILE ASSOCIATION384,7212.11.11.5846
16USAA CASUALTY INSURANCE COMPANY504,6202.22.31.611118
17SAFECO INSURANCE COMPANY OF AMERICA366,7402.22.32.6889
18MERCURY INSURANCE COMPANY1,616,4542.21.11.9361932
19NATIONWIDE INSURANCE COMPANY OF AMERICA306,5612.32.51.6786
20FOREMOST INSURANCE COMPANY GRAND RAPIDS, MICHIGAN83,6762.42.42.4222
21ALLIANCE UNITED INSURANCE COMPANY333,7372.47.110.9873125
22UNITED FINANCIAL CASUALTY COMPANY853,5302.55.23.2213923
23HARTFORD UNDERWRITERS INSURANCE COMPANY120,0282.54.86.0368
24STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY3,954,6382.73.02.510511392
25GEICO INDEMNITY COMPANY521,9832.73.22.2142316
26AMICA MUTUAL INSURANCE COMPANY72,5252.85.62.7242
27ALLSTATE NORTHBROOK INDEMNITY COMPANY1,890,4142.83.13.4536166
28CALIFORNIA AUTOMOBILE INSURANCE COMPANY101,9742.93.24.43410
29DRIVE INSURANCE COMPANY504,2423.02.12.1151010
30PROGRESSIVE SELECT INSURANCE COMPANY360,6873.05.33.5111813
31ALLSTATE INSURANCE COMPANY57,3673.53.51.8221
32GARRISON PROPERTY AND CASUALTY INSURANCE COMPANY249,4554.81.32.41235
33USAA GENERAL INDEMNITY COMPANY280,2035.02.32.31466
34GEICO CASUALTY COMPANY252,7765.17.12.9133012
35LIBERTY MUTUAL FIRE INSURANCE COMPANY298,0525.45.65.5161718
36INFINITY INSURANCE COMPANY1,724,7185.48.010.89378108
37CALIFORNIA CASUALTY INDEMNITY EXCHANGE (THE)156,8285.70.01.9903
38SAFEWAY INSURANCE COMPANY68,4655.82.91.5421
39ASPIRE GENERAL INSURANCE COMPANY300,9896.35.73.61984
40FARMERS DIRECT PROPERTY AND CASUALTY INSURANCE COMPANY112,1189.88.04.21195
41ANCHOR GENERAL INSURANCE COMPANY131,0579.94.33.51354
42LOYA CASUALTY INSURANCE COMPANY228,19010.16.96.3231615
4321ST CENTURY INSURANCE COMPANY353,64211.33.53.3401313
44NATIONAL GENERAL PREMIER INSURANCE COMPANY72,81612.49.36.3975
45INTEGON PREFERRED INSURANCE COMPANY118,78412.629.125.4152314
46INTEGON NATIONAL INSURANCE COMPANY448,67214.924.521.06710480
47METROMILE INSURANCE COMPANY54,20418.44.64.51033
48PERMANENT GENERAL ASSURANCE CORPORATION71,84619.58.75.71464
49ESURANCE PROPERTY AND CASUALTY INSURANCE COMPANY210,13327.623.92.658587
50STATE NATIONAL INSURANCE COMPANY, INC.161,07055.930.426.7902814

Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Earned Exposures.
Exposures include motorcycles and motor homes.

Other Complaint Composite Reports:

  • Individual Life Complaint Composite Study
  • Homeowners Complaint Composite Study

If the company does not appear on the composite report, please do the following:

  1. Go to Company Profile.
  2. Type in the company's name in the field provided and select "Get Company".
  3. Select the company that you want information on. This will take you to the company's profile.
  4. On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
  5. The next web page will display the company's performance and comparison data.

If you have any questions regarding this web page or composite report, please contact the Department's Data Analytics and Reporting.

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Automobile Complaint Composite Report (2024)

FAQs

What is a CDI complaint? ›

The California Department of Insurance (CDI) investigates complaints against insurance companies and can audit claim files to determine compliance with legal requirements. They typically look for patterns – if they receive many similar complaints, they may decide to take action.

What health insurance company has the most complaints? ›

Popular Insurance Companies with the Most Complaints
  • AAA (15.46)
  • Allstate (3.55)
  • USAA (2.62)
  • Liberty Mutual (2.23)
  • Farmers (1.07)
Feb 8, 2023

What is a justified complaint index? ›

The justified complaint ratio is based on the number of justified complaints per 100,000 policies or exposures. For those companies without a ratio, ranking is done by the policy or exposure count. This study only includes complaints that are closed for a given year regardless of when the complaints were filed.

What is a complaint index and why is it important? ›

The NAIC complaint index distills an insurance company's track record of complaints for a particular year in a single number. 1 The NAIC uses 1.00 as a benchmark. An index of 1.00 means the insurer received the number of complaints that's exactly proportional to the company's market share.

What is the controversy with CDI? ›

A 2022 investigation by CBC reported that some recruiters for CDI College lied to applicants about program accreditation and the post-graduation hiring rates of its students.

What is the CRD most common complaint? ›

Disability. The most commonly cited reason for discrimination alleged in complaints filed with CRD in 2019.

Which insurance company denies most claims? ›

UnitedHealthcare is the worst insurance company for paying claims with about one-third of claims denied. Kaiser Permanente is the best large health insurance company for paying claims, denying only 7% of medical bills. Currently insured? It's free, simple and secure.

Which insurance company has the fewest complaints? ›

Best Car Insurance Companies of September 2024
Best car insurance categoryCompany winner
Best insurance company for having few customer complaintsNJM
Best insurance company for financial strengthAuto-Owners
Best insurance company for discountsAmica
Best insurance company for customer satisfactionState Farm
4 more rows
Sep 9, 2024

What are the top two areas of insurance that have the most complaints? ›

As of June 22, 2023, 7,922 complaints were filed about private passenger auto insurance, or 15.2% of total complaints. That's followed by homeowners insurance at 6,118 complaints (or 11.8% of total complaints) and individual accident and health insurance at 4,959 complaints (or 9.5%).

What are the three categories of complaints? ›

3 types of customer complaints
  • Time-based complaints.
  • Company-based complaints.
  • Product/service-based complaints.
Oct 9, 2023

What is a high complaint rate? ›

The industry acceptable standard spam complaint rate is anything less than 0.1%, or 1 complaint for every 1,000 sent messages. Anything above this level is considered high. This is the industry standard set by major inbox providers like Gmail.

What is an acceptable complaint rate? ›

At any given point, your campaign's messages / complaints rate should be below 0. 1% (one-tenth of one percent). This may be hard to envision in a real-life situation, so review the following, which illustrates some different size campaigns with the corresponding acceptable number of complaints: Messages.

Who regulates insurance companies in the United States? ›

Insurance is regulated by the states. This system of regulation stems from the McCarran-Ferguson Act of 1945, which describes state regulation and taxation of the industry as being in “the public interest” and clearly gives it preeminence over federal law. Each state has its own set of statutes and rules.

What company has the cheapest homeowners insurance? ›

Top Cheapest Homeowners Insurance Companies
  • Auto-Owners: Our top pick.
  • Allstate: Best for discounts.
  • USAA: Best for military members and veterans.
  • Erie: Best for customer satisfaction.
  • State Farm: Best for value.

Which health insurance has the lowest complaint index? ›

Kaiser's coordinated care experience offers an integrated approach within its own network. Though this can limit flexibility, it's part of the reason why Kaiser Permanente has the lowest level of member complaints in our list of best health insurance companies.

What is a CDI report? ›

Clinical documentation improvement (CDI) is the process of reviewing medical record documentation for completeness and accuracy. CDI includes a review of disease process, diagnostic findings, and what documentation might be missing.

What is CDI compliance? ›

Regulatory Compliance: CDI initiatives support compliance with healthcare regulations and standards, reducing the risk of penalties and audits. Quality Reporting: Accurate documentation is essential for quality reporting and performance measurement, which can impact reimbursem*nt and public reporting.

What does a CDI do? ›

The short answer is, the CDI box controls your motorcycle's ignition system—arguably one of the most essential systems on the bike. After all, if it doesn't start correctly, your bike isn't going anywhere.

What is considered CDI? ›

Covered Defense Information (CDI) refers to unclassified controlled technical information or other information with military or space application that has been identified in the “Controlled Technical Information” or the “DoD Critical Infrastructure Information.” The Federal Government relies heavily on external service ...

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