What is the HelloMoney Mastercard?
The HelloMoney Mastercard is a virtual debit card linked to your HelloMoney prepaid account that is primarily used for online shopping payments.
What are the benefits, perks, and privileges of using the HelloMoney Mastercard?
With the HelloMoney Mastercard, you can:
- Shop at your favorite retail sites and subscribe to streaming apps
- Enjoy Mastercard’s local and global exclusive deals for dining, shopping and travel
- Shop in over a million online sites accepting Mastercard payments worldwide
- Enjoy perks and promos from AUB Cards’ partner merchants
- Transact securely through a Dynamic CVV that changes every 5 minutes or per transaction. There is also an SMS OTP from secured online shops at check-out
- Pay bills through merchants and billers that accept Mastercard payments
Where can I use the HelloMoney Mastercard?
You can use the HelloMoney Mastercard at any local and global e-commerce sites including subscription-based merchants and online apps accepting Mastercard payments.
Can I use the HelloMoney Mastercard for POS transactions and ATM withdrawals?
No, you may only use the HelloMoney Mastercard to shop online. For POS transactions and ATM withdrawals, you may request for a HelloMoney ATM card by contacting your preferred AUB branch through our Branch Locator: https://www.aub.com.ph/branch.
Can I use the HelloMoney Mastercard for overseas transactions?
Yes, you may shop at any site that accepts Mastercard payments worldwide. There is a service fee of 3.1% (converted to Philippine Peso/PHP) for foreign currency transactions charged on top of your total bill.
Is the HelloMoney Mastercard a credit card? Does it earn reward points or air miles?
No, the HelloMoney Mastercard is a virtual debit card with balance equal to the HelloMoney prepaid account. It does not earn any reward points or air miles.
Where can I request for a physical HelloMoney Mastercard?
The HelloMoney Mastercard is a virtual card that can only be accessed through your HelloMoney app.
How do I activate my HelloMoney Virtual Mastercard?
You may follow the steps below to subscribe to the HelloMoney Mastercard:
Step 1: Log in to your HelloMoney account and tap ‘Virtual Mastercard’ icon located between ‘ATM Card’ and ‘Scan QR’.
Step 2: Tap ‘Subscribe to HelloMoney Mastercard’ then click ‘Proceed’
Step 3: Click ‘I Agree’ on the Terms & Conditions once read and understood.
Step 4: Enter your password.
How do I cancel my HelloMoney Mastercard?
To unsubscribe or cancel your card, tap on the Virtual Mastercard logo then tap on ‘Cancel Card’. Tap ‘Yes’ on the confirmation prompt, then enter your password. Kindly note that should you choose to unsubscribe then resubscribe, you will again be deducted the annual fee of Php 100 from your current balance. Please note that the annual fee is non-refundable regardless of cancellation.
Does the HelloMoney Mastercard get renewed automatically?
No, the cardholder has the discretion on whether to continue or discontinue subscription to the HelloMoney Mastercard.
How do I view my complete card number?
To view your HelloMoney Mastercard number, tap on the ‘eye’ icon at the right hand part of the card. Your 16-digit card number will be revealed.
I experience an error when activating my HelloMoney Mastercard.
Kindly ensure that you have an available balance of at least Php 100 for the virtual card’s annual fee. If the issue persists, please e-mail [email protected] with the subject ‘HelloMoney Mastercard Subscription Error’.
Why is the Mastercard logo greyed out in my HelloMoney app?
This means that your Virtual Mastercard is not yet active and that you have not yet subscribed to the HelloMoney Mastercard. To activate your HelloMoney Mastercard,
Step 1: Log in to your HelloMoney account and tap ‘Virtual Mastercard’ icon located between ‘ATM Card’ and ‘Scan QR’.
Step 2: Tap ‘Subscribe to HelloMoney Mastercard’ then click ‘Proceed’
Step 3: Click ‘I Agree’ on the Terms & Conditions once read and understood.
Step 4: Enter your password.
How much does it cost to activate my HelloMoney Mastercard?
The HelloMoney Mastercard has an annual fee of Php 100 upon activation. The amount will be deducted from your HelloMoney balance upon activation of the card.
If I cancel my HelloMoney Mastercard, will I be paying another annual fee if I wish to re-subscribe?
Yes, Php 100 will be deducted from your HelloMoney balance upon resubscription. New card details will be provided as well. Please note that the annual fee is non-refundable regardless of cancellation.
How much is the charge for foreign currency transactions?
There is a service fee of 3.1% (converted to Philippine Peso/PHP) for foreign currency transactions. This is on top of your total bill.
What is the foreign exchange rate for overseas transactions?
All charges made in foreign currencies (whether online, overseas or local transactions) will be automatically converted to Philippine Peso on the posting dates at the prevailing exchange rate determined by AUB.
Why was I charged a fee for activating my HelloMoney Mastercard when I registered via the app?
When you subscribe to HelloMoney Mastercard, you hereby authorize AUB to debit your HelloMoney account for an annual fee amounting to PHP100. In return, the user will have access to online Mastercard payments worldwide and be entitled to all Mastercard exclusive deals and AUB Cards perks.
How do I request for a dynamic CVV?
Tap on the Virtual Mastercard logo in your HelloMoney app, then click on ‘Request CVV’. You may only request for a CVV if your card is active.
Where can I see my CVV?
Your CVV is the 3-digit number below your card number and beside the ‘Valid Thru’ date.
When does the CVV expire?
Your HelloMoney Mastercard’s dynamic CVV expires after five (5) minutes and is only valid for one (1) transaction. Once a transaction using your virtual Mastercard is made or the CVV is expired, the user shall initiate another request for CVV.
Why does the CVV keep changing after a few minutes?
For security purposes, your card’s CVV changes and expires after 5 minutes or after a transaction is made. You may tap on “Request CVV” after every transaction.
Can I change my current CVV before it expires?
Yes, you may change your current CVV by tapping on the card duration beside ‘Status’. Tap on ‘Yes’ for the prompt ‘Do you want to make another transaction?’. Afterwards, your CVV will change and the expiry period will reset to five (5) minutes.
I am unable to request for a CVV.
Please ensure that the status of your card is ‘ACTIVE’ and not ‘BLOCKED’.
What is card blocking?
You may block your card if you feel that your card details might have been compromised. While your card is blocked, you may not request for a new CVV. You may also opt to cancel your card through the app. Kindly note that should you choose to resubscribe to HelloMoney Mastercard, you will again be deducted the annual fee of Php 100 from your current balance. To report any incidents, e-mail [email protected] and [email protected].
How do I block and unblock my card?
On your HelloMoney app, tap the ‘Virtual Mastercard’ icon, then tap on the ‘Block Card’ button. The button should turn orange once the card is successfully blocked, and the ‘Status’ of the card should read ‘BLOCKED’. Tap on the tab again to UNBLOCK the card.
What is the validity period of the HelloMoney Mastercard?
The HelloMoney Mastercard is valid for five (5) years or as indicated in the ‘Valid Thru’ date on the virtual card.
Do I need to have an ATM card to access my HelloMoney Mastercard?
No, you do not need to have a HelloMoney ATM card to use your HelloMoney Mastercard.
What is the difference between the HelloMoney Mastercard and the HelloMoney ATM card?
The HelloMoney ATM card is a physical card that can be used to pay via POS and withdraw via ATM. The HelloMoney Mastercard allows you to shop online and avail of promos in the Mastercard network.
I did not receive the SMS OTP during checkout.
Please ensure that you have a good network signal and stable internet connection to receive the SMS OTP. You may click on the “Resend OTP” if available on the merchant’s page.
My HelloMoney Mastercard was rejected upon checkout.
Thank you for raising your concern and we apologize for any inconvenience caused. This issue may be due to the following reasons:
- Expired CVV - HelloMoney’s dynamic CVV is only valid for 5 minutes.
- Used CVV - HelloMoney’s dynamic CVV is only valid for 1 transaction.
- Incorrect card details - Input card number, expiry date and name as shown on card
- Incorrect OTP
- System time-out
Kindly ensure that the first 4 items have been checked. Otherwise, you may retry the transaction using your HelloMoney Mastercard.
The transaction failed but my account got debited. What should I do?
Thank you for raising your concern and we apologize for any inconvenience caused. Automatic reconciliation shall apply after one (1) banking day. Should your funds remain uncredited even after the said period, please contact us again.
I think my HelloMoney account and card details have been compromised. What should I do?
To report an incident regarding your HelloMoney account, you may contact AUB Customer Care through the following numbers: Metro Manila: +63(2) 8282-8888, Domestic Toll-Free Number: 1-800-10-282-8888, or via e-mail at [email protected] and [email protected].
It has already been 1 banking day but the reversal is still not in my account. How do I report this?
Thank you for raising your concern and we apologize for any inconvenience caused. For us to further assist you, kindly provide the following information:
Account Name:
Account Number:
Transaction Reference #:
Merchant:
Total Amount (PHP):
Date and Time of Transaction:
Reminder: Your bank will NEVER ask for your CVV.
