Atomic Wallet Knowledge Base | Atomic Wallet Support (2024)

Contents

  • What will happen to the assets I'm holding in Atomic Wallet?
  • What you'll need to always have access to your account

What will happen to the assets I'm holding in Atomic Wallet?

Atomic Wallet is an app that acts as a mediator between you and the blockchain. Our job is to provide you with a user-friendly interface through which to access your account. Here's what that means for you:

  • Your private data is yours only. Your 12-word seed and private keys are generated locally on your device without ever getting sent to us. Even if our infrastructure was to go down, no data leaks would be possible.
  • Your assets are stored on the blockchain.Since Atomic Wallet is just an intermediary between you and the blockchain, your coins aren't stored by us. You're free to export your private keys anytime, and your funds wouldn't be put at any risk if our company was to close down.

It should now be easy to see why we always stress the utter importance of keeping your 12-word backup phrase and private keys kept someplace safe. With your backup seed on hand, you'll be able to access your account via any app of your liking that supports the assets you're holding. All in all, while we do love having you onboard, you're in no way dependent on us to keep storing your coins.

What you'll need to always have access to your account

Going straight to the nuts and bolts of it, you need to keep your 12-word mnemonic phrase & your private keys readily accessible by you anytime. In case anything goes wrong, you can just import your key for a particular coin directly. The instructions on how to export your backup phrase and your private keys will follow.

1. Your 12-word backup phrase

When dealing with your crypto savings, your 12-word backup phrase's security should be your #1 priority. We recommend creating multiple pen-and-paper copies of the phrase and avoid having any digital ones whatsoever. For more security tips, please see How do I keep my wallet safe?.

2. Your private keys

Any multicurrency wallet makes you a holder of multiple accounts, all united under one 12-word backup phrase. In this sense, your mnemonic phrase is a universal key that can be used to unlock all of your wallets at once. However, the derivation paths used by some apps are different from the ones used in Atomic Wallet. In that case, you may face issues trying to make your funds display properly after importing your keys.

A "derivation path," plainly put, is a mask that instructs the system on how to deduce your private keys from the mnemonic phrase. All things considered, you should save your private key for every coin you hold as well to make sure no issues ever arise. Your private keys are just as important as your backup phrase, so we'd suggest keeping them on an external offline device.

Where to find your 12-word backup phrase and private keys in the desktop app

  1. Navigate to theSettingstab [1] on the left sidebar. Here, go to thePrivate keystab [2] found in the top panel.Enter your password and hit theShow private keysbutton [3].

    Atomic Wallet Knowledge Base | Atomic Wallet Support (1)

  2. Your 12 word mnemonic phrase is always pinned on top. Remember that copying the phrase and keeping it anywhere on your computer, including your password manager, is a bad practice. We strongly advise to write it down using pen and paper.

    For any of the assets you're holding (we've used XTZ as an example here), you can fetch your private key by either browsing through the list or just searching for the coin. Your "public key" is your wallet's public address that can be used to deposit more funds to it. The "private key," on the other hand, is only yours to keep and should never be shared with anyone.
    Atomic Wallet Knowledge Base | Atomic Wallet Support (2)

Where to find your 12 word backup phrase & private keys in the mobile app

  1. Tap the settings icon at the top-right corner.
    Atomic Wallet Knowledge Base | Atomic Wallet Support (3)
  2. Pick the Private Keys tab from the list.
    Atomic Wallet Knowledge Base | Atomic Wallet Support (4)
  3. Tap on Backup phrase to fetch your 12 word mnemonic phrase or browse through the list to find your private keys for each of the coins you hold.
    Atomic Wallet Knowledge Base | Atomic Wallet Support (5) Atomic Wallet Knowledge Base | Atomic Wallet Support (6)

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Related Articles

As an expert in cryptocurrency and blockchain technology, I have extensive experience and knowledge in the concepts and functionalities discussed in the provided article about Atomic Wallet and the management of assets within it.

Atomic Wallet serves as an intermediary interface between users and the blockchain, offering a user-friendly platform to access and manage cryptocurrency assets. This platform emphasizes user control and security by ensuring:

  1. Private Data Ownership: The wallet generates a 12-word seed and private keys locally on the user's device, never transmitting this sensitive information to their servers. This method ensures that even if their infrastructure were compromised, no data leaks could occur.

  2. Decentralized Asset Storage: Cryptocurrency assets are not stored by Atomic Wallet; instead, they reside on the blockchain. Users have the freedom to export their private keys at any time, ensuring their funds' security even if the company ceases operations.

  3. Importance of Backup Phrase and Private Keys: The article stresses the critical nature of safeguarding the 12-word backup phrase and private keys. With this seed phrase, users can access their accounts via other applications supporting their held assets. Private keys are crucial for accessing individual coin wallets and should be stored securely, preferably offline.

  4. Access to Keys in Desktop and Mobile Apps: Instructions are provided on where to find the 12-word backup phrase and private keys within both the desktop and mobile applications, emphasizing the importance of not storing this sensitive information digitally but rather writing it down on paper for enhanced security.

Regarding the concepts covered in the article:

  • Private Keys & Backup Phrase: Vital for accessing and controlling cryptocurrency assets. The 12-word mnemonic phrase serves as a universal key, while private keys are specific to individual coin wallets.

  • Derivation Paths: Instructions used to derive private keys from the mnemonic phrase, essential for ensuring compatibility across different wallets.

  • Security Measures: Recommendations include keeping multiple physical copies of the backup phrase, avoiding digital storage, and securing private keys on offline devices.

  • Wallet Interface Instructions: The article provides step-by-step guidance on accessing private keys and the backup phrase in both desktop and mobile versions of Atomic Wallet.

These concepts are fundamental for anyone using a cryptocurrency wallet, ensuring the secure management and retention of their digital assets while emphasizing user responsibility for safeguarding sensitive information.

Atomic Wallet Knowledge Base | Atomic Wallet Support (2024)

FAQs

How do I contact Atomic Wallet support? ›

The Atomic Wallet support at +1(321)-215-7114 Number for 24/7 expert help is at +1(321)-215-7114. Their dedicated team is ready to provide immediate assistance, ensuring your ATOMIC WALLET issues are resolved quickly and efficiently.

What if Atomic Wallet goes out of business? ›

Your assets are stored on the blockchain.

Since Atomic Wallet is just an intermediary between you and the blockchain, your coins aren't stored by us. You're free to export your private keys anytime, and your funds wouldn't be put at any risk if our company was to close down.

Is Atomic Wallet still safe? ›

The wallet and all the operations within it are protected with a password. Atomic Wallet doesn't store any of your private data, making you the exclusive owner of your keys and funds. Answering the question, your wallet is safe if you follow these basic safety rules: Keep your device safe.

What are the risks of Atomic Wallet? ›

The main risk in Atomic Wallet is if you lose your backup phrase or send it to another person.

Can I trust the Atomic Wallet? ›

Is Atomic Wallet safe to use? Atomic Wallet provides solid security features, and it doesn't store any user passwords, data, or seed phrases on its servers. All that information is stored on your device where you've installed Atomic Wallet.

Where is the head office of Atomic Wallet? ›

Atomic Wallet is headquartered in Tallinn, Tornimäe 5, Estonia, and has 2 office locations.

How did Atomic Wallet get hacked? ›

The hackers managed to exploit a vulnerability within the wallet's infrastructure, gaining unauthorized access to private keys and siphoning off user funds. The exact extent of the hack is still being determined, but preliminary reports suggest that millions of dollars' worth of cryptocurrencies were stolen.

How do I get my money back from Atomic Wallet? ›

If you want to withdraw money from this wallet to a fiat currency, like US dollars, Euros, or Pounds, you'll have to first transfer your crypto to Zengo (or another wallet or exchange that supports a fiat offramp gateway). You can then withdraw directly from Zengo to your bank account in fiat currency.

What happened to the Atomic Wallet? ›

Atomic Wallet was the target of a hacking attack in June 2023. The attack affected at least 5,500 accounts on the platform and caused over $100 million in losses.

Does Atomic Wallet work in USA? ›

The Atomic Wallet has its own integrated quick purchasing service. It is one of the forms of cryptocurrency quick-buy platforms. This one is among the quickest ways and it suits all the US regulations at the same time. It's totally secure and legal to buy crypto in it.

Who is the owner of Atomic Wallet? ›

Konstantin Gladych is the CEO at Atomic Wallet . Additionally, Konstantin Gladych has had 1 past job as the CEO & Co-Founder at Changelly .

What country is Atomic Wallet from? ›

Atomic Wallet is a cryptocurrency wallet that was founded in 2017 and headquartered in Tallinn, Estonia.

Does Atomic Wallet report to IRS? ›

Does Atomic Wallet automatically deduct taxes? No, as of 2024, Atomic Wallet does not automatically deduct taxes from crypto trades. However, Atomic Wallet might still report your crypto transactions to your country's tax authority, like the IRS or HMRC.

Which is better, Exodus or Atomic Wallet? ›

Atomic Wallet offers more staking options, and the ability to swap between any supported tokens. Exodus offers a browser plug-in (which Atomic does not) and has a slicker interface. So the choice mostly comes down to personal preference, and if the app supports the blockchain and fiat options you need.

What happens if Atomic Wallet shuts down? ›

What happens if Atomic Wallet shuts down? If Atomic Wallet shuts down, users can still access their funds using their private keys and seed phrases through another compatible wallet, ensuring that their assets remain secure.

How do I recover my Atomic Wallet? ›

How do I restore my wallet with a QR code?
  1. Open your desktop Atomic Wallet app.
  2. Go to Settings Private keys.
  3. Enter your password.
  4. Click on the QR code icon placed next to your 12-word backup phrase, which is labeled as "Atomic."
  5. Open your mobile Atomic Wallet app.
  6. Tap Restore from backup.

Does Atomic Wallet use email? ›

The only email address that we can contact you from is [email protected].

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