Which cryptocurrencies can I swap/send/receive in the Arculus Wallet?
To find the most up-to-date list of supported coins and blockchains, visit the coin support page.
Arculus supports Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Ripple (XRP), Solana (SOL), Cardano (ADA), Litecoin (LTC), Dogecoin (DOGE), Hedera (HBAR), Stellar (XLM), Avalanche-C Chain (AVAX), BNB Smartchain (BSC), Aptos (APT), Polkadot (DOT), Tron (TRX), Cosmos (ATOM), and Osmosis (OSMO). We also support the sending of ERC-20 tokens on the Ethereum blockchain only. But, these are not the only coins we support, please see the full list of supported coins.
How secure is the NFC technology used in the Arculus Card?
The Arculus Card uses the 13.56 MHz frequency to communicate with the mobile device during transactions. The chip is not a simple NTAG chip. It uses a secure element, similar to ones in banking cards and passports. Multiple layers of physical and software security keep your private keys safe.
Does Arculus store recovery phrases like other cold storage wallet brands?
No, Arculus does not store any recovery phrases and we do not have access to the recovery phrase created with your wallet set-up. Because of this, it is imperative to write down your recovery phrase and to keep it in a safe place. If you lose your recovery phrase, we are unable to help you with access.
How do I know if a request for my recovery phrase is from Arculus?
Any request for your recovery phrase should alert you immediately to fraud, as Arculus will never ask for it. We will never ask for your recovery phrase. This means you will never receive a call, an email, or be provided with instructions to share your recovery phrase from an Arculus employee. Beware of bad actors who look to obtain access to your wallet. Any attempt to ask for access to your recovery phrase should be reported immediately to Arculus at [email protected].
Can I purchase an Arculus Cold Storage Wallet with crypto?
Yes! On the product payment page, you will find BitPay as an option for payment. BitPay is our partner for crypto payments and will allow you to select from multiple different cryptocurrencies to purchase your wallet. For additional BitPay questions, please visit their website to see how it works.
What cryptocurrencies can I use to pay for an Arculus Cold Storage Wallet?
BitPay, our cryptocurrency payments partner, will allow you to purchase cold storage wallet with leading coins including Bitcoin (BTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Wrapped Bitcoin (WBTC), Polygon (MATIC), Apecoin (APE), 4 USD-pegged stable coins (DAI, GUSD, USDP, and USDC), and 1 EURO-pegged stablecoin (EUROC).
Can I stake my crypto on the Arculus App?
Yes, we now support Cardando (ADA) staking.
How can I add and remove cards in my Arculus App?
To add or remove cards in your Arculus App, follow these steps:
Adding a Card:
- Tap the settings gear icon in the upper left corner of the screen.
- Tap 'Manage Cards.'
- Tap 'Add New Card' at the bottom of the screen.
- Follow the prompts to tap and hold the card to your phone and either create a new wallet or restore a wallet.
Removing a Card:
- Tap the settings gear icon in the upper left corner of the screen.
- Tap 'Manage Cards.'
- Tap the wallet you would like to delete and confirm the action by using your biometrics or card tap.
For detailed step-by-step instructions, please visit our support page here.
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