Apple Trade In (2024)

If you’re currently a member of the iPhoneUpgradeProgram and wish to remain in the program, please do not proceed with AppleTradeIn. After you upgrade and receive your new iPhone, we’ll arrange for you to trade in your old one.

If you’re currently enrolled in the iPhoneUpgradeProgram and continue with AppleTradeIn, you will be exiting the program and will be responsible for both your outstanding iPhoneUpgradeProgram loan and the price of any new iPhone you purchase through AppleTradeIn.

Before proceeding with AppleTradeIn, you can check your upgrade eligibility(Opens in a new window) or check if your device is enrolled in the iPhoneUpgradeProgram(Opens in a new window).

If you’re not yet participating in the iPhoneUpgradeProgram, you can trade in your eligible device at an AppleStore for credit toward your subsequent purchase as part of the iPhoneUpgradeProgram.

It depends on the device, model, manufacturer, and condition. Answer a few questions accurately, and once we receive the device within the specified time frame and verify its condition, you’ll most likely receive the full amount of the estimated refund.

Keep in mind that we need to receive your trade-in device within 14 days of when you receive your new device, and the condition of your trade-in needs to match what you told us.

Yes, the Apple Trade In program is available on apple.com as well as in all our retail stores.

A Specialist will evaluate your device on the spot, so the trade-in credit you get in the store may differ from the estimated trade-in value you received online if the condition doesn’t match what you described.

On your Apple Watch or iPad, go to Settings > General and tap About. On Mac devices, click the Apple () menu and go to About This Mac.

If you’re still unable to locate it, there are a few other ways to find your serial number(Opens in a new window).

You’ll need the serial number to see an accurate trade-in value for your iPad, Mac, or Apple Watch.

It depends on what you buy and how you pay for it.

If you buy an iPhone, iPad, Mac, or Apple Watch and pay in full, your credit will be applied to your original payment method up to the total purchase price after we receive your trade-in device and confirm that the condition matches what you described. For any remaining amount, you’ll receive an AppleGiftCard by email.

If you buy an iPhone, iPad, Mac, or Apple Watch with a trade-in and choose a monthly payment option, your estimated trade-in credit will be applied directly to the purchase price of your new Apple device. Once we receive your trade-in device and confirm that the condition matches what you described, there’s nothing more you need to do. If it doesn’t match, your original payment method will be charged the difference in value. In that case, we’ll work with you to confirm that you still want to move forward with the trade-in.

We’ll either send you a prepaid trade-in kit or email you drop-off instructions. If we send you a trade-in kit, it will include instructions on how to prepare and package your device.

Here’s how to prepare and package your Apple Watch, iPhone, or Android device(Opens in a new window).
Here’s how to prepare and package your iPad(Opens in a new window).
Here’s how to prepare and package your Mac laptop(Opens in a new window).
Here’s how to prepare and package your iMac(Opens in a new window).
Here’s how to prepare and package your Mac Pro(Opens in a new window).
Here’s how to prepare and package your Mac mini(Opens in a new window).

If you trade in online, follow these step-by-step instructions on how to prepare your device.

Here’s what to do before you trade in your iPhone, iPad, or iPod touch(Opens in a new window).
Here’s what to do before you trade in your Mac(Opens in a new window).
Here’s what to do before you trade in your Apple Watch(Opens in a new window).

If you trade in at an Apple Store, you only need to back up your data to iCloud before you bring in your device.

Here’s how to back up your iPhone, iPad, or iPod touch to iCloud(Opens in a new window).
Here’s how to back up your Mac to iCloud(Opens in a new window).
Here’s how to back up your Apple Watch to iCloud(Opens in a new window).

To turn off Find My on your Apple device:

1. Tap Settings.
2. Tap iCloud.
3. Sign in with your Apple ID, if necessary.
4. Turn off Find My.

If you don’t have your physical device, you can turn off Find My via iCloud(Opens in a new window).

Yes. If you bought a new device online with a trade-in or you’re receiving an AppleGiftCard, you can track your status(Opens in a new window) at any time.

If you haven’t dropped off or shipped your device yet, you can cancel your trade-in by simply keeping your device.

If you’ve already sent us your device, the trade-in can’t be cancelled. However, if you receive a lower revised trade-in value after we inspect your device, you can choose to reject it.

If you buy a new device online with a trade-in and return the new device, your trade-in will be cancelled automatically and we’ll return your trade-in device.

If the condition of your device is different from what you described, we’ll provide a revised value.

If the revised value is lower than the initial estimate, you can either accept or reject it. If you accept it, we’ll continue with the trade-in and either charge or credit the difference in value to the card you provided. If you reject it, we’ll cancel the trade-in, return your old device, and charge the original trade-in value to your card.

If the revised value increases, we’ll automatically increase your trade-in credit.

Reach out to one of our Specialists via chat(Opens in a new window) or by calling 1-800-MY-APPLE.

Before you send us your device by mail or drop it off at an Apple Store, make sure you have backed up your data. After saving your data, remove any personal data from the device you wish to recycle. You will no longer have access to the device after recycling it with Apple.

If you are sending your old device by mail, please note:
Devices that contain batteries should be packed in compliance with all applicable laws, regulations, and industry best practices, which typically include the guidelines below:

• Do not ship loose batteries.
• Discharge the unit to less than 30%.
• Do not ship electronics that are disassembled into parts.
• Do not ship electronics with swollen, damaged, or defective batteries.
• For whole units, surround the product with at least 2.5 inches of suitable filler material, such as recycled or reused packaging, before placing it inside a corrugated box.
• Ship only one device per box.