Apple iPhone 11 Pro / iPhone 11 Pro Max - Reset Device - AT&T (2024)

There are multiple ways to reset your device if you are experiencing issues. The first step is to power cycle/restart your device.

In this tutorial, you will learn how to:

Simultaneously press and hold the Side button and theVolume up or down button until the slider appears, then select and drag the Power icon to the right.

If a power cycle/restart does not resolve your issue, perform a soft reset. Press and quickly release the Volume up button > press and quickly release the Volume down button > press and hold the Side button until you see the Apple logo.

If you are having connectivity issues, you can try resetting your network settings. This will delete all network settings, returning them to factory defaults. From the home screen, select the Settings app >General > scroll to and selectTransfer or Reset iPhone> select Reset >Reset Network Settings> select Reset Network Settingsagain to confirm.

If you are still having issues with your device, you may need to do a Factory data reset (Master reset). This will reset all settings to their defaults and erase all data stored on iPhone, including your contacts, messages, and music.

1. From the home screen select theSettings app.

Note: iPhone cannot be used while data is being erased. iPhone will instantly and securely erase all data, and then restore settings to their factory defaults. After iPhone reboots, it will display the "Connect to iTunes" screen. If you have backed up your device to iTunes or iCloud, you may be able to restore personal data back to iPhone, if desired. Wi-Fi or a wireless data connection is required to re-activate iPhone after a reset. Learn more from the Apple support articles Back up your iPhone and Erase all content and settings on your iPhone.

2. Select General, then scroll to and select Transfer or Reset iPhone.

4. Select Erase All Content and Settings to reset device, then selectContinue.

6. Select Erase iPhoneto confirm.

Note: If you have a passcode, you will be prompted to enter your passcode to complete the reset. Enter your Apple ID password then select Erase. If you can't update or restore your iPhone with the steps above, for instructions on how to put your device in recovery mode and set it up again, click here.