Yes. You can schedule future payments/ transfers in the ANZ App, you will also be able to edit, delete and skip payments/ transfers.
If a future payment/ transfer created in the ANZ App fails, will I be notified?
No, if a payment fails you will not be notified. You will be able to see the status of your payment in the Future Payments/ Transfer screen in the ANZ App.
Will I be notified if a future payment/transfer created in the ANZ App has been successful?
Your successful scheduled payment will appear in your transaction history for that account.
Will I be able to see one-off or recurring past payments/ transfers initiated in the app in the View past payments/ transfer screen in ANZ Internet Banking?
No. This screen is unique to ANZ Internet Banking and only captures past payments/ transfers initiated in Internet Banking and the status of the transaction (ie whether it was successfully processed or whether it failed).
You will be able to see your processed payments/ transfers initiated in the ANZ App in the app and Internet Banking transaction history.
What are the daily payment limits in the ANZ App when scheduling a future dated payment?
The daily limit for'Later' and 'Recurring' payments it's $1,000. This limit is separate from the $1,000 limit for 'Today' payments.
For transactions over $1,000 and up to $5,000 per day, you'll need to use Voice ID.
Voice ID isn’t required for BPAY 'Later' or 'Recurring' payments up to the $10,000 daily limit
How do I make higher value payments using Voice ID?
If you have Voice ID set up, you'll automatically be prompted to use it for higher value payments.
ForPay Anyone'Today' payments, Voice ID needs to be used for transactions over $1,000 and up to $25,000 per day. For 'Later' and 'Recurring'payments, Voice ID needs to be used for transactions over $1,000 and up to $5,000 per day.
ForBPAY'Today' payments, you'll need to use VoiceID to make payments over $10,000 for new billers or over $15,000 for existing billers (up to $100,000 per day).
Voice ID isn’t required for BPAY 'Later' or 'Recurring' payments up to the $10,000 daily limit.
If you don't have VoiceID, you can set it up in the ANZ App.
To set up Voice ID:
- Make sure you're in a quiet place
- Select theProfiletab
- Tap on your name
- SelectVoice IDand follow the prompts
If I want to edit a future payment/ transfer in the ANZ App that was originally created in ANZ Internet Banking, will I be restricted by app payment limits?
Yes. You can only change the amount to $1,000 or less for Pay Anyone payments (BSB and account number or PayID) or $10,000 or less for BPAY®.
Can I schedule a future payment/ transfer to my ANZ credit card in the ANZ App?
Yes. You can schedule a recurring transfer to your credit card however you cannot pay it off in full. To do this, head on over to ANZ Internet Banking.
How will future payments/transfers scheduled to be processed on non-business days or uncommon dates (e.g. 29 February) be managed?
Payments will go through on the next bank business day as we state in the ANZ App Terms & Conditions.
Can I make multiple future payments/ transfers in the ANZ App as is the case in ANZ Internet Banking?
You can only schedule one future payment/ transfer at a time in the ANZ App, if you need to schedule multiple future payments/ transfers at once you can use ANZ Internet Banking.
Can I speak or message a banker from the app if I have any concerns about a future payment/ transfer?
If you have any questions about a future payment/ transfer, you can tap onSupportin the app or tap onMessage Usto get help.
Explain the different statuses of a future payment/ transfer?
Here are the payment status options when you schedule a future payment/ transfer in the ANZ App.
Pending- this payment has a transaction date in the future.
Deleted- this is a payment with a future transaction date but has been cancelled. You will continue to see this until the scheduled payment date.
Skipped- where the next instance of the payment/ transfer will be skipped.
Locked- any payments with today’s date will be locked so they cannot be changed.
Failed- Payment was not processed successfully. This could be due to payment or system error.
